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S9P: Error 1403

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  • L Offline
    lexterm77 Bronze Member @freeheeler
    last edited by 10 Sept 2022, 15:43

    @freeheeler

    After reset, watch seems fine. Before reset it was occasionally freezing and rebooting, it was also slower trough menus, now everything looks good.

    1 Reply Last reply Reply Quote 1
    • L Offline
      lexterm77 Bronze Member @freeheeler
      last edited by 13 Sept 2022, 00:56

      @freeheeler

      Rebooted during activity, will call service.

      1 Reply Last reply Reply Quote 1
      • S Offline
        Stas Varazhbit
        last edited by Stas Varazhbit 13 Sept 2022, 05:44

        Yesterday I got the same error 1403. It happened after starting the circuit training activity, when I turned on the intervals created in SA. The watch was reset to factory settings.
        A1305860-BD73-4F6A-A768-8D11DD41C2EB.jpeg

        Suunto 9P
        Suunto 9 no baro
        Suunto Ambit3S

        L 1 Reply Last reply 13 Sept 2022, 10:52 Reply Quote 0
        • L Offline
          lexterm77 Bronze Member @Stas Varazhbit
          last edited by 13 Sept 2022, 10:52

          @Stas-Varazhbit

          D316E551-9155-40CC-8AA1-22F9783AB61D.jpeg

          F 1 Reply Last reply 13 Sept 2022, 11:06 Reply Quote 0
          • F Offline
            freeheeler @lexterm77
            last edited by 13 Sept 2022, 11:06

            @lexterm77
            @Stas-Varazhbit
            do you both have this issue frequently and is there something you think it triggers it?

            living sideways

            1 Reply Last reply Reply Quote 0
            • S Offline
              Stas Varazhbit
              last edited by Stas Varazhbit 13 Sept 2022, 13:53

              I recorded a video of it happening.

              Suunto 9P
              Suunto 9 no baro
              Suunto Ambit3S

              I 1 Reply Last reply 13 Sept 2022, 14:05 Reply Quote 0
              • I Offline
                isazi Moderator @Stas Varazhbit
                last edited by 13 Sept 2022, 14:05

                @Stas-Varazhbit just heard this should improve with next firmware update (coming pretty soon).

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                S 1 Reply Last reply 13 Sept 2022, 14:18 Reply Quote 4
                • S Offline
                  Stas Varazhbit @isazi
                  last edited by 13 Sept 2022, 14:18

                  @isazi Good news! Thanks!

                  Suunto 9P
                  Suunto 9 no baro
                  Suunto Ambit3S

                  I 1 Reply Last reply 14 Sept 2022, 09:50 Reply Quote 1
                  • I Offline
                    isazi Moderator @Stas Varazhbit
                    last edited by 14 Sept 2022, 09:50

                    @Stas-Varazhbit so I would wait a little bit more, and if that happens after the next update please send logs and a PM to me for further investigation.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    S 1 Reply Last reply 14 Sept 2022, 12:56 Reply Quote 2
                    • S Offline
                      Stas Varazhbit @isazi
                      last edited by 14 Sept 2022, 12:56

                      @isazi ОК! I will try these steps again after the update. But for now, I will not use the intervals from SA, after such failures it takes a long time to adjust the sport modes again.

                      Suunto 9P
                      Suunto 9 no baro
                      Suunto Ambit3S

                      L 1 Reply Last reply 14 Sept 2022, 13:31 Reply Quote 0
                      • L Offline
                        lexterm77 Bronze Member @Stas Varazhbit
                        last edited by 14 Sept 2022, 13:31

                        @Stas-Varazhbit

                        I used S+ burner when it crashed, used structured workout yesterday 90min it did not happen, apparently it is random. I wish I could save sport modes and zones on SA just like structured workouts.

                        1 Reply Last reply Reply Quote 1
                        • T Offline
                          Thierry Forget
                          last edited by 16 Sept 2022, 18:11

                          Hello,

                          Same error for me this morning when I wanted to launch a workout, the watch crash and it took a very long time before she display this error.
                          This is the second time I have this, 1st time it was in April when launching a workout too.IMG_20220916_083809.jpg

                          Regards

                          I 1 Reply Last reply 16 Sept 2022, 18:40 Reply Quote 0
                          • I Offline
                            isazi Moderator @Thierry Forget
                            last edited by 16 Sept 2022, 18:40

                            @Thierry-Forget so the meaning of this error is something like “something very serious happened and I had to hard reset the watch and reinstall a clean version of the firmware”.
                            Now, I do not know the specifics of what is triggering this (I have never had this happen in over a year on my watch), but let’s wait a little bit more for the new firmware (coming soon) and if it happens again I’ll report it to Suunto for investigation.

                            Watch: Suunto Vertical Ti

                            Blog: isazi's home

                            L T 2 Replies Last reply 16 Sept 2022, 22:07 Reply Quote 3
                            • L Offline
                              lexterm77 Bronze Member @isazi
                              last edited by 16 Sept 2022, 22:07

                              @isazi

                              Maybe it exceeded max number of flash writes and when it goes about R/W that block it panics out 1403. It was working since March 29th until few weeks ago started slowing down when saving activities. I hard reset which should fix but it happens again. I will try to reproduce on S5P but so far no luck, seems only happens on S9P.

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                Thierry Forget @isazi
                                last edited by 10 Oct 2022, 14:51

                                @isazi any ETA for the next update ? Thanks.

                                T I C 3 Replies Last reply 10 Oct 2022, 14:54 Reply Quote 0
                                • T Offline
                                  taziden Gold Members @Thierry Forget
                                  last edited by 10 Oct 2022, 14:54

                                  @Thierry-Forget I guess tomorrow but it’s just a guess, I have 0 actual info and here you’ll find 2 types of people : those who know and can’t/won’t tell, and those who don’t and are just able to guess.

                                  S9PP

                                  1 Reply Last reply Reply Quote 6
                                  • I Offline
                                    isazi Moderator @Thierry Forget
                                    last edited by 10 Oct 2022, 15:48

                                    @Thierry-Forget October it’s the only thing I can say.

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    1 Reply Last reply Reply Quote 1
                                    • andrejsgA Offline
                                      andrejsg
                                      last edited by 11 Oct 2022, 16:02

                                      Just FYI, i ended up sending mine back (it was a 2x endeavor) because of this error. suunto sent me a new watch.

                                      https://forum.suunto.com/post/104860

                                      Thierry ForgetT 1 Reply Last reply 12 Oct 2022, 06:57 Reply Quote 1
                                      • Thierry ForgetT Offline
                                        Thierry Forget @andrejsg
                                        last edited by 12 Oct 2022, 06:57

                                        @andrejsg Thanks for this update. So, is it a firmware issue or a hardware issue @isazi ? 😞

                                        omunozO I 2 Replies Last reply 12 Oct 2022, 07:00 Reply Quote 0
                                        • omunozO Offline
                                          omunoz Silver Members @Thierry Forget
                                          last edited by 12 Oct 2022, 07:00

                                          @Thierry-Forget
                                          Is Firmware issue that fixed with the new release

                                          Watch: SV Fw: 2.40.44

                                          IPhone 13 (Sim) IOS 18.5
                                          Android 15.0 with Android Studio
                                          macOS Sequoia 15.5 M1 & M2
                                          Apps IOS: 2.45.3 (19258)
                                          Apps Android: 4.107.2 (40107002)

                                          1 Reply Last reply Reply Quote 0
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