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S9 PEAK PRO - SuuntoPlus Guides not syncing

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
suuntoplussuuntoappiossuunto 9 peak prosync issueissue
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  • J Offline
    jthomi @freeheeler
    last edited by 29 Dec 2022, 13:29

    @freeheeler All good, appreciate your help!

    1 Reply Last reply Reply Quote 1
    • B Offline
      Brad_Olwin Moderator @michalpt
      last edited by 29 Dec 2022, 13:34

      @michalpt Remove some of the apps, the max you can have is 15. That may be preventing you from loading Guides. I am not sure as I have not tested this but I will and will get back to you.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      J 1 Reply Last reply 29 Dec 2022, 13:47 Reply Quote 0
      • J Offline
        jthomi @Brad_Olwin
        last edited by 29 Dec 2022, 13:47

        @Brad_Olwin This has no effect, I just synced all 15 apps and three guides.

        J B 2 Replies Last reply 29 Dec 2022, 13:52 Reply Quote 0
        • J Offline
          jthomi @jthomi
          last edited by jthomi 29 Dec 2022, 13:52

          @michalpt When selecting an activity in the watch, and you scroll to SuuntoPlus, tap on it, you see the list with the sport apps? Scrolling to the bottom, there are still no guides even after selecting them and adding them to the watch like you showed in your YT video?

          M 1 Reply Last reply 29 Dec 2022, 20:16 Reply Quote 0
          • B Offline
            Brad_Olwin Moderator @jthomi
            last edited by 29 Dec 2022, 14:49

            @jthomi Ok, I did not check this yet, thanks. I had issues with Guides during testing but not with release firmware. I am at a loss for this one.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            1 Reply Last reply Reply Quote 1
            • M Offline
              michalpt @jthomi
              last edited by 29 Dec 2022, 20:16

              @jthomi No, none of the guides I tried to import or the workouts I tried to create appears on my watch. Only the chosen SuuntoPlus Apps are listed there. Then there is the “Guides” section headline but nothing below it …

              20221229_195822754_iOS.png

              @Brad_Olwin I tried removing all 15 apps, but again it had no effect.

              J 1 Reply Last reply 29 Dec 2022, 20:24 Reply Quote 1
              • J Offline
                jthomi @michalpt
                last edited by 29 Dec 2022, 20:24

                @michalpt This is weird indeed, hope support can help!

                M 1 Reply Last reply 2 Jan 2023, 19:40 Reply Quote 2
                • M Offline
                  michalpt @jthomi
                  last edited by 2 Jan 2023, 19:40

                  So according to the Suunto IT team, there is a bug in the Suunto App for iOS affecting the guides and structured workouts, and it’ll get resolved with the next update. My watch should be absolutely fine 😌 … fingers crossed.

                  Z 1 Reply Last reply 2 Jan 2023, 19:47 Reply Quote 1
                  • Z Offline
                    zhang965 @michalpt
                    last edited by 2 Jan 2023, 19:47

                    @michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

                    So according to the Suunto IT team, there is a bug in the Suunto App for iOS affecting the guides and structured workouts, and it’ll get resolved with the next update. My watch should be absolutely fine 😌 … fingers crossed.

                    OH, it’s great, but you’d better to ask them WHEN is the next update, it can be next month or 2024.

                    Winners Wear Winners

                    M 2 Replies Last reply 2 Jan 2023, 19:58 Reply Quote 0
                    • M Offline
                      michalpt @zhang965
                      last edited by 2 Jan 2023, 19:58

                      @zhang965 Well, according to the Suunto App versions history found at Apple AppStore, new updates are released regularly every 1–2 months and the last one was released two weeks ago … so I would expect the next one at the beginning of February. That sounds good enough to me 😉

                      B 1 Reply Last reply 2 Jan 2023, 21:30 Reply Quote 3
                      • B Offline
                        Brad_Olwin Moderator @michalpt
                        last edited by 2 Jan 2023, 21:30

                        @michalpt Is the bug only in the App Store version? If so the beta should work and you could switch. Alternatively, if the beta is not working delete it and load the App Store version.

                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                        M 1 Reply Last reply 3 Jan 2023, 00:03 Reply Quote 1
                        • M Offline
                          michalpt @Brad_Olwin
                          last edited by michalpt 1 Mar 2023, 00:06 3 Jan 2023, 00:03

                          @Brad_Olwin It came to my mind as well … However, since the functionalities in concern—guides and structured workouts—are quite minor and not that substantially important to me right now, I’d rather not risk breaking some other features by switching to the beta version. And the IT team didn’t even mention the availability of the beta version, so it might not even help. Besides, I’ll be quite busy this month because of exams and my thesis, so if the update arrives after that, it’ll be right on time. Nevertheless, thank you for that suggestion.

                          O 1 Reply Last reply 4 Jan 2023, 20:56 Reply Quote 1
                          • O Offline
                            omunoz Silver Members @michalpt
                            last edited by 4 Jan 2023, 20:56

                            Hi people , today in TestFlight appear the 2.19.2 that have the solution about this topic I think , can check it . Thanks

                            Watch: SV Fw: 2.40.44

                            IPhone 13 (Sim) IOS 18.5
                            Android 15.0 with Android Studio
                            macOS Sequoia 15.5 M1 & M2
                            Apps IOS: 2.45.3 (19258)
                            Apps Android: 4.107.2 (40107002)

                            1 Reply Last reply Reply Quote 2
                            • M Offline
                              michalpt @zhang965
                              last edited by michalpt 1 Nov 2023, 15:43 11 Jan 2023, 15:43

                              @zhang965 The new version 2.19.2 of the Suunto App for iOS was just released at AppStore, and everything works absolutely fine now! Hurrah! 😊

                              Z 1 Reply Last reply 11 Jan 2023, 15:46 Reply Quote 6
                              • Z Offline
                                zhang965 @michalpt
                                last edited by 11 Jan 2023, 15:46

                                @michalpt said in S9 PEAK PRO - SuuntoPlus Guides not syncing:

                                @zhang965 The new version 2.19.2 of the Suunto App for iOS was just released at AppStore, and everything works absolutely fine now! Hurrah! 😊

                                Fahrrad!💪

                                Winners Wear Winners

                                1 Reply Last reply Reply Quote 0
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