[WATCH] Battery drain out quickly

JohnH · 1 Jun 2018, 05:44

@frédéric-fiandino Got the same issue after update, it only charges to 99%. I did only chrage after it was completely dead 0%

Frédéric Fiandino · 6 Jan 2018, 12:33

@johnh after one full cycle of discharge/charge/discharge, the problem seem as though resolute

Dimitrios Kanellopoulos · 1 Jun 2018, 12:28

@johnh I would not worry at all about the 99% as said before it stops to get 100%

babychai · 1 Jun 2018, 13:29

@dimitrios-kanellopoulos
alright, i just done discharge to 0% and when recharging it back it stuck at 99% for 45 mins. When i unplug the cable the battery will drop to 90% within few minutes. Then I recharge it again and stuck at 99% and drop back to 90% within few minutues after i unplug the cable again.

This is not normal. Gotta fix it.

I understand that we should not charge battery until 100% but the problem is the watch can’t reach 100%. Suunto have to fix this problem. Is our choice whether to charge until 99% or 100%.
When i just bought the watch the battery can reach 100%.

Or the battery already spoiled?

Dimitrios Kanellopoulos · 1 Jun 2018, 13:38

@babychai said in [WATCH] Battery drain out quickly:

@dimitrios-kanellopoulos
alright, i just done discharge to 0% and when recharging it back it stuck at 99% for 45 mins. When i unplug the cable the battery will drop to 90% within few minutes. Then I recharge it again and stuck at 99% and drop back to 90% within few minutues after i unplug the cable again.

This is not normal. Gotta fix it.

I understand that we should not charge battery until 100% but the problem is the watch can’t reach 100%. Suunto have to fix this problem. Is our choice whether to charge until 99% or 100%.
When i just bought the watch the battery can reach 100%.

Or the battery already spoiled?

I completely understand you and sorry for the wrong intention of saying it’s ok at 99%

What I wanted to say is the following

When you have it plugged to the cable the watch if it reaches 100% it stops charging and drops to 99% that is what I was refering to normal.

According to what your said, that does not sound normal to me to be honest.
I am not focusing on the 99%-100% but more on that when you unplug it from 99% then it drops to 90%

sartoric · 1 Jun 2018, 14:39

@babychai
IMHO This is a calibration issue or a defective battery, but I don’t think it’s related to the FW itself

babychai · 1 Jun 2018, 14:42

@dimitrios-kanellopoulos
Thanks for your clarification on 99%-100%

So the battery drop from 99% to 90%, do you think is the battery problem? Should i go to service center to check? I think no people complain this kind of problem here except me.

sartoric · 1 Jun 2018, 14:42

@babychai
Yes you should. At least to check hardware issues

Dimitrios Kanellopoulos · 6 Jan 2018, 14:43

@babychai ~~you have a 2 year warranty if I am not mistaken.~~

1Year on battery perhaps

If I was you I would use the watch not and when I would get closer to 1 year I would ask for a battery change.

Or do it now.

babychai · 1 Jun 2018, 14:45

@sartoric Alright, noted. Will go to service center tomorrow to check. Thank you.

@dimitrios-kanellopoulos i just bought my watch in February 2018.

Dimitrios Kanellopoulos · 1 Jun 2018, 14:54

@babychai Keep us posted with this.

It’s your right to get it replaced keep that in mind.

babychai · 1 Jun 2018, 15:08

@dimitrios-kanellopoulos Noted, will update here again. Thank you all.

JohnH · 1 Jun 2018, 15:14

@dimitrios-kanellopoulos its 1 year on battery

SlaSh · 1 Jun 2018, 16:25

@dimitrios-kanellopoulos in Europe union 2 years warranty for whole device battery is no exception. In USA 1yeat warranty.

Dimitrios Kanellopoulos · 1 Jun 2018, 17:44

@slash Thats why I am not 100% sure