Suunto 9 Baro crashes / restarts at the beginning of a training

TyreseJ4

Hey guys my Suunto 9 Baro crashed after trying the new Half Marathon estimated race time app. It was on the indoor setting and crashed about 15 seconds in. After that I restarted the device and tried it a second time and it worked. Stopped the activity and tried the Marathon estimated race time app and guess what?!?!? It crashed again. I tried it a few more times and it crashed “a few more times.” Went outside to try and reconnect GPS and it took forever to reconnect. This is unacceptable and it’s becoming a nightmare. What is being done about this?

Brad_Olwin

@TyreseJ4 I will try in my S9b in the next few days. I tried an s+ over a 4h ski tour and had no crashes with navigation running. This is one reason that the crashes may be difficult to resolve. So far, they are not easily reproducible between individual devices.

chargerunner

@TyreseJ4 How were the later crashes? Did the watch “crash” and go back to the watch face screen, without anything saved? Or did it “crash” when you had gone hafl way into the exercise? Mine were of the first type. If yours were also of that type, then I think the resolution is not yet known…

TyreseJ4

@Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

@TyreseJ4 congrats on your new watch. The size was totally fine for me when I used to have one. Are you happy with the gps tracks the 6X produces during activity?

zhang965

@TyreseJ4 said in Suunto 9 Baro crashes / restarts at the beginning of a training:

Brad_Olwin Honestly I don’t even care anymore. Just got rid of the Suunto 9. Replaced it with a Fenix 6X Pro. 6X is going to be my new “outdoor” watch and I have to say It’s one of the best decisions I’ve made all year. Lol I definitely have to get used to the the size though. It’s a BIG watch.

Lol, how dear you! How dear you ignore our moderator’s pretext?

TyreseJ4

@skifun I’m not sure yet as I haven’t used it outside yet. With that said I’m sure it’ll be similar to my FR945 as I think it has the same GPS chipset. Lol However regardless of how it measures up to the new 7X and Epix2, I bet it won’t crash like the Suunto 9. I got the 6X pro solar titanium.

Brad_Olwin

@TyreseJ4 It is definitely a different watch and truly sorry you decided to leave Suunto but I totally understand your decision. Let us know how you like it.

Dimitrios Kanellopoulos

There is a fix firmware coming out fyi

isazi

@Dimitrios-Kanellopoulos said in Suunto 9 Baro crashes / restarts at the beginning of a training:

There is a fix firmware coming out fyi

And thanks so much to all people that joined this forum to report the bug, sent logs, and helped the developers (and Suunto’s project managers) to find a prioritize this bug.
Sometimes there are fights here, but I still think this place is one of the less toxic online communities around. Let’s keep it this way.

ADHDMonkey

@TyreseJ4 do keep us posted please.

ADHDMonkey

@Dimitrios-Kanellopoulos great news, but, genuine advice from an engineering manager if I may: suunto really need to up their game with acknowledging this sort of issue earlier and keeping users regularly updated through official channels. I hope you can relay this sentiment.

Great news. I’m glad it’s fixed. By the way, I have two friends with S9B, they are on the latest fw and so far none of them mentioned about crashes or restarts.

smedberg

@Dimitrios-Kanellopoulos Great news! Do you know a time frame for when the patch can be expected?
I have a race coming up on sunday and is just curious if I should hope for an installed updated before that or not.

Dimitrios Kanellopoulos

If anyone is having issues even after a full factory reset you can pm me for sending you the fixed firmware

chargerunner

@Dimitrios-Kanellopoulos Thank you for the great news. I have two questions though:

Did Suunto team verify that the new firmware won’t cause other troubles? The latest firmware (2.30.20 I think) must have been released with thorough check, but still many users, me included, have faced this “crash” issue, while many others haven’t. So I guess the “crash” issue was an unexpected “feature” only relevant to certain watch models that may be not very popular/common (still S9B though), and ignored/forgotten by the development team.
What is the fixed firmware that you mentioned? Is it a new version, or the same latest firmware with just bug fix? I had a factory hard reset because of the “crash” issues while on the latest firmware, and after that reset I still occasionally had this issue again. I have downgraded my watch’s firmware to the previous version (2.20.xx I think) to get away from the “crash” issue, so I think I’d rather wait for a whole new/clean firmware.

Thanks a lot anyways.

Dimitrios Kanellopoulos

@chargerunner

Same version only fixes in relation to this issue

At the moment it is just produced and smoke tested.

When the FW is tested from many people and for some time the public release will start.

ADHDMonkey

@Dimitrios-Kanellopoulos would be very interesting to know what actuality caused the issue and why it would appear that only certain units have been affected.

TiagoSPM

@skifun To me it only happens - randomly - using Running and walking setups. Never on bikes (with or wo gps), weights, indoors etc.

ADHDMonkey

Started again after a week or so of a hard reset with no significant amount of use. I had been deleting activities from the log book as soon as they are loaded on the app but gave up with that at some point.

Time to downgrade the FW I think…