Suunto 9 Baro crashes / restarts at the beginning of a training

[Federico Ormesani]

I have tha same problem since the latest firmware. For the moment this issue its random. I start ski exercise and the face watch wher is present the time don’t flow perfectly. It was happend that the watch restar and don’t save all data.

[isazi]

@Federico-Ormesani if you have not done it yet, send me a message.

[smedberg]

Could be a long shot but the other day I had a reboot at the beginning of an activity again. I came to think of that this was the first activity after charge(also connected with suuntolink, as i charge from the computer). I know that at least one or two of my crashes has been on the first activity after charge/suuntolink connection, but am not sure that’s the case for all crashes…

Probably a long shot or coincidence but maybe someone else have had similar observations?

[jjpaz]

@smedberg I only connect S9B to Suuntolink for updating software, and my S9B hasn’t rebooted (yet)…

[Federico Ormesani]

@isazi what kind of message? I just found the problem and reported on

[Federico Ormesani]

This post is deleted!

[chargerunner]

@smedberg My reboots seem rather random, whether I connected the watch to Suunto Link (only for charging) before the activities or not. Your observations might be true though, I will pay attention next time I charge my watch.

[chargerunner]

@chargerunner said in Suunto 9 Baro crashes / restarts at the beginning of a training:

So today this happened again (why not?), not only once, but three times (set up the training > start > crash > set up > start > crash > set up > start > crash), and after the last time, the watch shows this screen:

Now I connect the watch to my PC, and Suunto Link says “Watch reset required”

I have sent the logs. Hope this help.

One month after the final straw, I can make a summary. Since the time when the watch finally ran into an error that required a hard reset, the crash/reboot has happened four times:

• 2 consecutive times (i.e crash-reboot-immediate crash) about one week later (~27th Jan)
• 1 time about one more week later (~4th-5th Feb)
• 1 (last) time today (22nd Feb)

Between those days, the watch magically survived. Despite that, the crash today was decisive, as I didn’t notice it (over-confidence ) until 45mn later when the exercise finished It also happened to a biking exercise, instead of a running exercise as usual, another reason why I didn’t notice it. I decided then to downgrade the firmware to the previous version, and hope for the best.
I will come back with another post later about the new experience with the downgraded firmware.

[Bradleyd]

@chargerunner and other forum members, a quick question:

Is it appropriate to soft-reset ( 12s top right button press on S9 ) the watch when the down-arrow four-dot update screen appears during a crash?

I’ve done this a bunch of times and it’s worked to bring the watch back to functional.

Are there any downsides to interrupting the ‘update’ mid-progress?

[Spree]

@chargerunner If you get repeated times not only a crash, but the watch stuck in the “update” display (the one with the arrow and 4 dots) I would actually suspect a hardware issue.

Let us know if downgrading helps, but in your specific case I am not that optimistic.

[Pere Guixà]

Hello everyone!

Like many of you, I’m having a lot of problems with sporadic reboots and I’ve had enough. I want to downgrade my Suunto9Baro, but I am unable to find the method. Can anyone tell me how to perform the process?

Thank you very much in advance!

[isazi]

@Pere-Guixà check for a firmware on https://forum.suunto.com/topic/6836/firmware-collection/ download, don’t unzip, and drag and drop it on your watch with Suuntolink

[cosme.costa]

@Pere-Guixà There are some posts explaining it, but basically you have to find the zip file with the firmware that you want , connect the watch to Suuntolink and drag and drop the zip file into Suuntolink window or the 3 dashes on the upper left (I don’t remember) . This method is valid for the watches that are upgradable using Suuntolink.

There is a post with all the firmwares. If I’m not mistaken the S9B is “ibiza”, but you will have all the info in the post.

BTW, using that method you hard reset the watch with all the consequences (losing sport modes, re-pairings, …)

[cosme.costa]

@isazi you are fast

[isazi]

@cosme-costa but your answer is more accurate

[Pere Guixà]

@isazi @cosme-costa Thank you both so much for your response!

[SimonHumm]

If I have anymore crashes/restarts I’m going to “downgrade” to Coros.

[chargerunner]

@Spree that sounds awful I hope this isn’t a hardware issue, otherwise it means downgrading won’t help. But you’re not the first to tell me it may be a hardware issue, so maybe you’re right and I’m doomed

I’ll make a report maybe in one month to see if the watch is stable again or not, for sure

[isazi]

@chargerunner you had no crash since downgrading right?

[chargerunner]

@isazi yes, but it’s just been only 3 days. I will update again in a couple of weeks. @Reiner said in another thread that the issue hasn’t come back during 18 days since the downgrading…