• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

Suunto Vertical: Bug Collection

Scheduled Pinned Locked Moved Suunto Vertical
1.1k Posts 175 Posters 187.2k Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • L Offline
    Luis Andés Olmedo Bronze Member @GiPFELKiND
    last edited by 17 Sept 2024, 05:58

    @GiPFELKiND said in Suunto Vertical: Bug Collection:

    @Luis-Andés-Olmedo i sent it today to repair!

    I already created the ticket and will sent the watch to repair next friday 😞

    1 Reply Last reply Reply Quote 1
    • E Offline
      Egika Platinum Member @vinc14
      last edited by 17 Sept 2024, 06:39

      @vinc14 said in Suunto Vertical: Bug Collection:

      Do developers read this Bug Collection, or the feature requests?

      not necessarily. But there are testers active in this forum (me included), who gather and evaluate the input here and report back into Suunto’s bug tracking system.

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - TI Canary - Titanium Courtney

      1 Reply Last reply Reply Quote 1
      • E Offline
        EdCaballer @Iggge
        last edited by 17 Sept 2024, 14:34

        @Iggge I come from a garmin venue 2 plus and it counts a lot less steps!! in a 40km run, it only counts 30k steps!!!

        1 Reply Last reply Reply Quote 0
        • G Offline
          GiPFELKiND Silver Members @Luis Andés Olmedo
          last edited by 18 Sept 2024, 14:19

          @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

          @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

          Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

          If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

          L 2 Replies Last reply 18 Sept 2024, 15:09 Reply Quote 0
          • L Offline
            Luis Andés Olmedo Bronze Member @GiPFELKiND
            last edited by 18 Sept 2024, 15:09

            @GiPFELKiND said in Suunto Vertical: Bug Collection:

            @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

            @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

            Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

            You got it back in one day?!?!?!? 😵

            G 1 Reply Last reply 18 Sept 2024, 21:05 Reply Quote 0
            • G Offline
              GiPFELKiND Silver Members @Luis Andés Olmedo
              last edited by 18 Sept 2024, 21:05

              @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

              @GiPFELKiND said in Suunto Vertical: Bug Collection:

              @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

              @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

              Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

              You got it back in one day?!?!?!? 😵

              Delivered 2 days before. Yesterday repair and today shipped Back to me 😀😀😀😀

              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

              L 1 Reply Last reply 19 Sept 2024, 04:41 Reply Quote 0
              • L Offline
                Luis Andés Olmedo Bronze Member @GiPFELKiND
                last edited by 19 Sept 2024, 04:41

                @GiPFELKiND said in Suunto Vertical: Bug Collection:

                @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                @GiPFELKiND said in Suunto Vertical: Bug Collection:

                @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                Got the watch from repair. They changed the completely Display in a new one. Now it works perfect. 1000233975.jpg

                You got it back in one day?!?!?!? 😵

                Delivered 2 days before. Yesterday repair and today shipped Back to me 😀😀😀😀

                Awsome!!

                T 1 Reply Last reply 19 Sept 2024, 05:27 Reply Quote 0
                • T Offline
                  Tieutieu Platinum Member @Luis Andés Olmedo
                  last edited by Tieutieu 19 Sept 2024, 05:27

                  @Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

                  Suunto’s devices at home :
                  Vertical titanium solar
                  Suunto Race S
                  S9pp titanium sand
                  Suunto Wing
                  S9B titanium Ambassador edition, A3P, X6

                  L 1 Reply Last reply 19 Sept 2024, 05:43 Reply Quote 2
                  • L Offline
                    Luis Andés Olmedo Bronze Member @Tieutieu
                    last edited by 19 Sept 2024, 05:43

                    @Tieutieu said in Suunto Vertical: Bug Collection:

                    @Luis-Andés-Olmedo last July I have sent my SV for a solar panel replacement. Sent Monday from France, received Wednesday in cz repair center, repaired and sent back Thursday, received Friday

                    Thank you too!!!

                    I’ll be shipping mine tomorrow from Germany… I figured it would take about 2 weeks (and I have the Munich Marathon in 3) so I bought a Vertical Acero Solar… 😊

                    Looks like I’ll have to sell the non-solar Steel Vertical when I get back from repairs (I am so happy with the solar version 😬 )

                    1 Reply Last reply Reply Quote 1
                    • L Offline
                      Luis Andés Olmedo Bronze Member @GiPFELKiND
                      last edited by Luis Andés Olmedo 19 Sept 2024, 10:35

                      @GiPFELKiND said in Suunto Vertical: Bug Collection:

                      Got the watch from repair. They changed the completely Display in a new one. Now it works perfect.

                      Have you tested well the issue? I’ve detected exactly the same behaviour in my brand new SV Steel Solar, which somehow confirms that it is a SW issue in the last update…

                      A way to replicate it is:

                      • Dark room with a desk lamp on
                      • Put the watch under the light in horizontal position
                      • Twist your wrist to vertical (now the watch will be “in the dark”)
                      • The backlight does not turn on
                        I think that it takes a while for the SW to realize the ambient light…

                      Basically under some light conditions (the watch receive good light but the environment is dark) the backlight takes a while until it is activated (twist or button press)

                      1 Reply Last reply Reply Quote 1
                      • E Offline
                        EdCaballer
                        last edited by 26 Sept 2024, 13:28

                        I don’t know if its normal, but sometimes in high ligth ambient wen I turn my wrist the backligth don’t turn on and it’s almost impossible to see the screen.

                        1 Reply Last reply Reply Quote 0
                        • G Offline
                          GiPFELKiND Silver Members @Luis Andés Olmedo
                          last edited by 30 Sept 2024, 10:24

                          @Luis-Andés-Olmedo said in Suunto Vertical: Bug Collection:

                          @GiPFELKiND 🙄 I was expecting to be a SW issue 🤕 . So you’ll be for 2 weeks or so without watch?

                          Got information from repair: they changed the completely Display. New Display now. Aber it worked perfectly

                          If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                          1 Reply Last reply Reply Quote 1
                          • I Offline
                            Iggge
                            last edited by 30 Sept 2024, 14:32

                            I don’t know why this keep happening 2-3 times/week. The watch just stop register my sleep.

                            1000004888.jpg

                            I 1 Reply Last reply 5 Oct 2024, 07:24 Reply Quote 0
                            • I Offline
                              Iggge @Iggge
                              last edited by Iggge 10 May 2024, 07:25 5 Oct 2024, 07:24

                              @Iggge I’ll answer myselft.
                              My Vertical only shows 4:49 hours of sleep where my Galaxy 7 shows 7:46 hours.
                              Reality is that sleep was almost 8 hours.
                              My Vertical did get correct falling aslep and wake up time, but says almost three hours was “awake time”. Solution??
                              My HRV and resources reacts negative because of this.

                              See picture1000004929.jpg

                              1 Reply Last reply Reply Quote 0
                              • D Offline
                                dzembronja @isazi
                                last edited by 5 Oct 2024, 11:21

                                @is

                                IMG_20241005_131654_191.jpg

                                1 Reply Last reply Reply Quote 0
                                • D Offline
                                  dzembronja @isazi
                                  last edited by 5 Oct 2024, 11:25

                                  @isazi Hello, after the last update, the blood oxygen level does not synchronise, everything else seems to be fine, but there is another problem, for example, I synchronised the watch yesterday during activity from 284m, the watch starts showing 294m and automatically changes the pressure graph, here is a photo of this after update 2. 35.34 I think this is a software error, right? In the application, the altitude starts from 293m and not 283m, but the altitude of 283m is real, but as for the synchronisation of blood oxygen level, it does not synchronise after the last update то

                                  IMG_20241005_131654_191.jpg

                                  1 Reply Last reply Reply Quote 0
                                  • D Offline
                                    dzembronja @isazi
                                    last edited by 5 Oct 2024, 13:33

                                    @isazi said in Suunto[link text](link url) Vertical: Bug Collection:

                                    @dzembronja may indicate some hardware issue, contact support

                                    [link text](link url)

                                    D 1 Reply Last reply 9 Oct 2024, 11:14 Reply Quote 0
                                    • D Offline
                                      dzembronja @isazi
                                      last edited by 5 Oct 2024, 14:36

                                      @isazi Hello, look what problem arose after the last update, it does not synchronise heart rate and oxygen in the blood, and after the update 2.35.34 I noticed such a thing when you start activity, but synchronised the watch yesterday, for example, the altitude is 283m, the watch switches to an altitude of 293m after 10 minutes, and changes the pressure automatically, which I provided you during activity, and after the barometer graph, I think this is a software error, right? but in the application the altitude at the beginning is not 283m, but 293m, which initially does not display this altitude on the gps, but after the last update I do not see the pulse and oxygen level in the application

                                      ![IMG_20241005_140025_733.jpg](Request Entity Too Large) ![IMG_20241005_131654_191.jpg](Request Entity Too Large) ![IMG_20241005_130240_852.jpg](Request Entity Too Large)

                                      1 Reply Last reply Reply Quote 0
                                      • L Offline
                                        ldhieu
                                        last edited by 6 Oct 2024, 05:54

                                        Hi, Unfortunately I dont have any images

                                        The bug I went through is the watch dropping a big portion of my hike after freezing up

                                        I run the suunto vertical in Hiking mode, with HR wrist off, with Belt HR on (Garmin HRM Plus), with ZoneSense on, Map on a 10km route (I’ve done this route many times before).

                                        Throughout the hike the watch works fine and I know it’s still running because I have not paused it mistakenly or something. However when I am at the end of the race when I click on the button to end, it shows two green / red button as normal but the buttons look off (the X mark is smaller)

                                        clicking on the buttons make no action possible (cannot end the hike and cannot go to the Feeling screen)

                                        Thinking it was frozen I tried to go to anotherscreen within the hike section and it froze on the map screen. I could not do anything at all.

                                        After few minutes My watch exits to the main clock screen. I check the suunto app for activities and it only recorded about 1hour45mins of activity.

                                        The only difference this time from other hike is ZoneSense and HR belt.

                                        Please help me 😞

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          dzembronja @dzembronja
                                          last edited by 9 Oct 2024, 11:14

                                          @dzembronja But it’s after the update, do you think it’s hardware? the barometer works and the altimeter is fine, it’s only during activity

                                          darxmurfD 1 Reply Last reply 21 Oct 2024, 10:32 Reply Quote 0
                                          • First post
                                            Last post

                                          Suunto Terms | Privacy Policy

                                            This community forum collects and processes your personal information.
                                            consent.not_received