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Suunto Vertical: Bug Collection

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  • M Offline
    Mitch9 @Jugger
    last edited by 7 Jan 2025, 21:45

    @Jugger My SV also stopped recording heart rate two days ago. It happens during night so sleep tracking stopped also.

    A soft reset solved the problem so far.

    Watch: Suunto Vertical Titanium Solar (Sand)
    SA: Android (beta)
    HRS: Polar H10

    Y M 2 Replies Last reply 15 Jan 2025, 19:38 Reply Quote 0
    • Y Offline
      yome77 @Mitch9
      last edited by 15 Jan 2025, 19:38

      Good morning, Same problem with the HR sensor stopping today for me. I realized it while running. I thought I heard the values ​​in my headset while running but I must have been dreaming because there was no value in my activity on the watch. I just sent the watch logs at 8:29 p.m. (Paris time)
      Thanks

      1 Reply Last reply Reply Quote 0
      • I Offline
        isazi Moderator
        last edited by 16 Jan 2025, 14:09

        Next hotfix update, coming out soon, will also fix the wifi problem.

        Watch: Suunto Vertical Ti

        Blog: isazi's home

        S S 2 Replies Last reply 16 Jan 2025, 14:29 Reply Quote 5
        • S Offline
          sebchastang Silver Members @isazi
          last edited by 16 Jan 2025, 14:29

          @isazi thanks for this information 👍 Will this coming hotfix update also fix the control panel bad display brought by lastest firmware?

          Suunto Vertical
          Suunto Traverse

          I 1 Reply Last reply 16 Jan 2025, 14:33 Reply Quote 0
          • S Offline
            stromdiddily Gold Members @isazi
            last edited by 16 Jan 2025, 14:32

            @isazi said in Suunto Vertical: Bug Collection:

            Next hotfix update, coming out soon, will also fix the wifi problem.

            “Soon”, soon as my 3 year old would define it? soon as it’s defined in the context of the lifespan of the universe? Which version we using here?

            Just giving you grief as I’m impatiently waiting for “bring your cable to work” day 😄

            Always carry a flaggon of whiskey for snakebite; and furthermore, always carry a small snake.

            User of pretty much every watch since the Ambit 3 Peak. Now back in the family w SV :)

            I 1 Reply Last reply 16 Jan 2025, 14:35 Reply Quote 4
            • I Offline
              isazi Moderator @sebchastang
              last edited by 16 Jan 2025, 14:33

              @sebchastang I do not know that, my testing Vertical is in another country at the moment

              Watch: Suunto Vertical Ti

              Blog: isazi's home

              S 1 Reply Last reply 16 Jan 2025, 14:37 Reply Quote 0
              • I Offline
                isazi Moderator @stromdiddily
                last edited by 16 Jan 2025, 14:35

                @stromdiddily Suunto does not often provide a date in advance, I can say that we are currently at version 2.39.40 in testing, I think the OHR bug was more hard to fix then people realize (without reverting OHR to the 2.37 branch as for the S9PP).
                I would guess it is a matter of a couple of weeks.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                G 1 Reply Last reply 17 Jan 2025, 18:17 Reply Quote 1
                • S Offline
                  sebchastang Silver Members @isazi
                  last edited by 16 Jan 2025, 14:37

                  @isazi no problem. I will wait and see ☺

                  Suunto Vertical
                  Suunto Traverse

                  1 Reply Last reply Reply Quote 0
                  • G Offline
                    ggrego @isazi
                    last edited by 17 Jan 2025, 18:17

                    rhc@isazi bonjour j’aurais juste une question pourquoi dans le récapitulatif de l’activité le tracé gps donne ceci ! 5f113e52-0ad6-4e5e-b014-6fe0f5ca12e2-image.png et quand je veux partager une activité mon traceur apparaît avec les zones de vitesse ?  6bc958bc-383a-4f04-a835-f1cf11711d38-image.pngBug?

                    D 1 Reply Last reply 19 Jan 2025, 18:54 Reply Quote -1
                    • T Offline
                      thanasis Bronze Member
                      last edited by 19 Jan 2025, 08:40

                      Today I went for a run with my Suunto Vertical paired with an H10 belt. I enabled the Bleep Test and Zonesense Suunto Plus apps before starting. After about 10 minutes, I had to pause to tie my shoelaces. At that moment, the watch started beeping excessively—about every 1-2 seconds—and vibrating constantly, which was very distracting. I had to pause the activity and then resume it.

                      When I resumed, the Bleep Test screen showed some random numbers, and my VO2max was indicated as 27.6, which seemed off. I decided to go into the control panel, disable the Bleep Test app, and continue running. After running for another 4-5 minutes, I thought I’d re-enable the Bleep Test from the control panel.

                      As soon as I did that, the watch began beeping and vibrating continuously again, and the VO2max reading jumped to 59-60—an obviously unrealistic figure for me. I then deactivated the Suunto Plus app and continued my activity without it.

                      Later, when I synced the data with the app, the numbers were inconsistent. The watch indicated a VO2max of 44.6, but the Bleep Test app still showed a VO2max of 60, with various other stats not matching up.

                      Has anyone else experienced similar issues with the Suunto Vertical, Bleep Test, or Suunto Plus apps? I’m trying to figure out if there’s a known bug or if I’m missing a setting. Any advice or troubleshooting tips would be greatly appreciated!

                      I D 2 Replies Last reply 19 Jan 2025, 09:22 Reply Quote 0
                      • I Offline
                        Inge Nallsson @thanasis
                        last edited by 19 Jan 2025, 09:22

                        @thanasis A “Bleep” test is very strictly applied protocol with exact metres and seconds to finish the back and forth laps before going to the next level with a shorter time span, etc, etc. You pausing the test seems to have completely thrown it off track… In programming terms I would say that the app has no “error handling”. Furthermore, it did not even revert to a ‘zero’/‘start’ position when you re-enabled it after the different pauses. Nothing you can do except not pausing 😉

                        But if you are looking for a VO2Max test, I would recommend the “Cooper test” instead. Just run a steady max pace (controlled; which you can finish) for 12 minutes.

                        Suunto Race S

                        T 1 Reply Last reply 19 Jan 2025, 09:27 Reply Quote 2
                        • T Offline
                          thanasis Bronze Member @Inge Nallsson
                          last edited by 19 Jan 2025, 09:27

                          @Inge-Nallsson said in Suunto Vertical: Bug Collection:

                          @thanasis A “Bleep” test is very strictly applied protocol with exact metres and seconds to finish the back and forth laps before going to the next level with a shorter time span, etc, etc. You pausing the test seems to have completely thrown it off track… In programming terms I would say that the app has no “error handling”. Furthermore, it did not even revert to a ‘zero’/‘start’ position when you re-enabled it after the different pauses. Nothing you can do except not pausing 😉

                          But if you are looking for a VO2Max test, I would recommend the “Cooper test” instead. Just run a steady max pace (controlled; which you can finish) for 12 minutes.

                          Thanks for replying . However the constant beeping and vibrating was impossible to cope with . I think it needs to be somehow reviewed . Not pausing was almost impossible since it was constantly beeping !!!

                          I 1 Reply Last reply 19 Jan 2025, 09:33 Reply Quote 2
                          • I Offline
                            Inge Nallsson @thanasis
                            last edited by 19 Jan 2025, 09:33

                            @thanasis Of course. Should be fixed. Goes without saying! Though, who wrote the app in the beginning? Do the resources exist to add error handling? I think we would have to wait a long, long time for a fix.

                            Suunto Race S

                            1 Reply Last reply Reply Quote 0
                            • D Offline
                              darxmurf Platinum Member @ggrego
                              last edited by darxmurf 19 Jan 2025, 18:54

                              Salut @ggrego tu auras plus de chance d’avoir une réponse en pausant ta question en anglais. On est qu’une petite poignée de francophones sur ce forum.

                              (just saying he should ask things in English as we are not much french speakers around)

                              https://www.instagram.com/darxmurf/ - https://www.instagram.com/omch.ch/

                              1 Reply Last reply Reply Quote 1
                              • D Offline
                                Dimitrios Kanellopoulos Community Manager @thanasis
                                last edited by 20 Jan 2025, 06:32

                                @thanasis asking. Thanks for the logs.

                                Community Manager / Admin @Suunto
                                Creator of Quantified-Self.io
                                youtube.com/c/dimitrioskanellopoulos
                                https://instagram.com/dimitrioskanellopoulos
                                https://www.strava.com/athletes/7586105

                                1 Reply Last reply Reply Quote 1
                                • M Offline
                                  Mitch9 @Mitch9
                                  last edited by 27 Jan 2025, 07:04

                                  @Mitch9 said in Suunto Vertical: Bug Collection:

                                  @Jugger My SV also stopped recording heart rate two days ago. It happens during night so sleep tracking stopped also.

                                  A soft reset solved the problem so far.

                                  Heart rate recording stopped again during night. 😧

                                  Watch: Suunto Vertical Titanium Solar (Sand)
                                  SA: Android (beta)
                                  HRS: Polar H10

                                  J 1 Reply Last reply 27 Jan 2025, 12:21 Reply Quote 0
                                  • J Offline
                                    Jugger @Mitch9
                                    last edited by 27 Jan 2025, 12:21

                                    @Mitch9 Mine HR measure stopped again last wednesday morning. Soft reset fixed it again.

                                    Suunto Vertical Titanium Forest

                                    1 Reply Last reply Reply Quote 0
                                    • D Offline
                                      danielgilbey
                                      last edited by 12 Feb 2025, 09:13

                                      Hi all and great to see the same bugs I’m having already reported here 👍

                                      Could someone from Suunto chime in with a timeline as to when they expect a hotfix/update to be available to resolve these ?

                                      As much as I like my Vertical, I’m getting more and more tempted to revert back to my Suunto 9…

                                      1 Reply Last reply Reply Quote 0
                                      • A Offline
                                        Artus Diver
                                        last edited by 12 Feb 2025, 10:39

                                        Swimming in the pool.

                                        New patch and problems with this update.

                                        1. The first problem that appeared was the lack of information about 100-meter laps (markers) despite them being enabled and set.

                                        A friend had a similar situation with information about climbing, which stopped appearing after the update despite them being enabled. The day before, everything worked for her on the old software.

                                        1. Another problem is the recognition of swimming styles has completely fallen apart.

                                        The first activity today was a 1000m freestyle warm-up. SHOCK, the watch detected everything as “BACKWARD”. No kidding! I’ve been swimming for many years with SAmbit3Peak, S9B, SV and I haven’t noticed any problems with recognizing swimming styles, it worked perfectly until today. Of course, the information about 100 meters didn’t work.

                                        1. The next exercise is 20x100mx20s intervals in the medley style. What the hell, what was going on here?

                                        In short: there were 20 intervals planned, the watch showed 38. Simple math gives a distance of 2000m, but in fact it gave 1500m. A mistake of 500m.

                                        The algorithm got totally confused when changing styles and of course it incorrectly interpreted the type of style with the lengths that were supposed to be corrected.

                                        1. The next exercise is 500m backstroke. It recognized the style because I think backstroke is the priority here, but out of the planned 500m it came out to 425m.

                                        2. The last exercise is 500m freestyle in rows and pullboy. Six lengths out of 20 were freestyle, the remaining 14 lengths were backstroke! 6. There were still plans for the classic, but my irritation got the better of me (…)

                                        I will emphasize it again. I have been sailing for years with SA3PEAK, S9B, SV and until today there was no problem. After the update, total disappointment. Of course, I am already going back to the previous version of the software because unfortunately it is impossible to train with it.

                                        Yes, I did a soft reset.

                                        Suunto Viper
                                        Suunto HelO2
                                        Suunto Ambit 3 PEAK
                                        Suunto 9 Baro Titanium
                                        Suunto Vertical

                                        B 1 Reply Last reply 29 days ago Reply Quote 1
                                        • D Offline
                                          dzembronja @isazi
                                          last edited by 16 Feb 2025, 12:59

                                          @isazi Hello, after the last update 2.39.44, the pace and altitude graphs in the log disappeared, I don’t know if it’s just me, but I have this problem

                                          sartoricS 1 Reply Last reply 16 Feb 2025, 16:23 Reply Quote 0
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