Suunto Vertical: Bug Collection

jjpaz · 29 May 2023, 06:08

@Frederick-Rochette My watch reset this past saturday when testing maps and navigation. Activity was “Basic Walk” without S+ Apps. I was watching the map screen and moving the map when suddenly the screen blinked two times (map-black-map-black) and then the watch rebooted.

aroo7 · 29 May 2023, 06:17

16% battery left

Luís Pinto · 29 May 2023, 06:43

@jjpaz I didn’t experience nothing bad with this watch and SW, for now.

aroo7 · 29 May 2023, 06:53

@jjpaz my watch has already scored several unexpected restarts most times after clicking START before training sessions

greku · 29 May 2023, 06:56

After Trail running with HR belt , I wanted to start indor training without gps and external hr belt. I waited for the hr signal from my wrist about 1-2min without fix … so I checked my daily hr widget. I saw only : ‘mensuration’ message without any HR data. I checked HR led and it was off.
Soft reboot helped. Also ‘historical’ hr data were visible …

before the reboot

after the reboot

zhang965 · 29 May 2023, 12:18

I got a reboot, the watch shows Suunto logo after saving activity

Likarnik · 29 May 2023, 12:44

@Likarnik said in Suunto Vertical: Bug Collection:

Just checked my HR zones:

I set them on initial setup 3 days ago, I wanted to tweak some values…

Couple of days not checking zones, yesterday I wanted to set my target zone:

If I go to edit, same picture as above… I guess after reboot it worked for couple of days and then watch forgets them?

Frederick Rochette · 29 May 2023, 20:40

@lessthanmore
Custom trail mode
No S+
OHR
If I remember well I had to be on the map screen with route tracking.

Brad_Olwin · 29 May 2023, 23:15

@Likarnik That is strange. I have had this happen once or twice. After a reboot it has never returned. If it happens again PM me and send logs to Suunto. In the PM tell me your Suunto username and the time you sent the logs and the time zone. I will file a bug report.

gone troppo · 29 May 2023, 23:35

I cannot believe all these issues people are having I’m sorry you guys are having these issues. If one was to read this thread they would think this product is completely faulty. I just wanted to put it out there that my vertical works perfectly thus far none of the issues reported in here.

mikekoski490 · 29 May 2023, 23:39

@gone-troppo Ditto so far.

cs2nd · 30 May 2023, 03:50

@gone-troppo Thank you for your note. This is reassuring.

Alexndre · 30 May 2023, 06:08

When I do indoor rowing why does my watch indicate the cadence and distance when it can’t calculate them ?!

jjpaz · 30 May 2023, 06:13

@gone-troppo There are several “minor” bugs that need to be corrected.
In my case:

Initial setup required 2 soft reset to be able to configure intensity zones.
Several S+ Apps doesn’t work as expected and doesn’t offer reliable data (and data offered is very different as data in the Apps and watch)
Recovery and resources doesn’t work, is reported to Suunto also.
Random reboots during activity: it happened to me one time this weekend, testing maps. When moving map in the screen watch during a “walking” activity suddenly rebooted. And it was only “10 days old”, not an old and overloaded watch.
Random reboots when switching widgets: some people have suffered this, is not my case.

So, many of the problems are “minor” or not very important but the problem with the random reboots is very very important because if that issue becomes recurrent the watch becomes unstable and unreliable and it seems that are not isolated cases.

I hope that this initial software is an “advanced Beta version” and a more pulished software is coming and the unreliability problems will be solved.

aroo7 · 30 May 2023, 07:57

It should definitely look better. These unexpected reboots are incredibly annoying. Recovery time is also to be improved - on Sunday I had 120h, this morning it was 8h… The S9PP may have been a bit run-of-the-mill but it looked more stable. I hope we won’t have to wait long for an update

wmichi · 30 May 2023, 09:48

Resources are still a joke. For example, I do a very easy bike ride for 1.5h. HR in zone 1 all the time -> resources drop sometimes after syncing the activity from 80% to 25%. I do a short stretching routine, resources drop sometimes from whatever value to 0%. The only Suunto watch where the resources seemed to work as intended, was the Suunto 7. I thought with real 24/7 HR it would also work correctly on the Vertical. It doesn’t. Get rid of this Firstbeat crap.

Kramble · 30 May 2023, 12:43

@runomatic said in Suunto Vertical: Bug Collection:

Turn by turn navigation with imported GPX Tracks (via STRAVA) doesn’t work. Anybody else with this problem?

Yes it’s the same on my S9 peak.

Tieutieu · 30 May 2023, 12:54

@Kramble said in Suunto Vertical: Bug Collection:

@runomatic said in Suunto Vertical: Bug Collection:

Turn by turn navigation with imported GPX Tracks (via STRAVA) doesn’t work. Anybody else with this problem?

Yes it’s the same on my S9 peak.

Turn by turn only works with routes made with SA or komoot

Jacob Fisher · 30 May 2023, 17:37

Adding another bug related to my previous bug of the watch crashing causing a soft reset of the watch. While starting a standard run, the vertical got stuck on the loading screen and was unable to start the run without soft resetting the watch again. I checked and the watch is up to date

Brad_Olwin · 30 May 2023, 18:29

@jjpaz said in Suunto Vertical: Bug Collection:

@gone-troppo There are several “minor” bugs that need to be corrected.
In my case:

Initial setup required 2 soft reset to be able to configure intensity zones.

Several S+ Apps doesn’t work as expected and doesn’t offer reliable data (and data offered is very different as data in the Apps and watch)

Recovery and resources doesn’t work, is reported to Suunto also.

Random reboots during activity: it happened to me one time this weekend, testing maps. When moving map in the screen watch during a “walking” activity suddenly rebooted. And it was only “10 days old”, not an old and overloaded watch.

Random reboots when switching widgets: some people have suffered this, is not my case.

So, many of the problems are “minor” or not very important but the problem with the random reboots is very very important because if that issue becomes recurrent the watch becomes unstable and unreliable and it seems that are not isolated cases.

I hope that this initial software is an “advanced Beta version” and a more pulished software is coming and the unreliability problems will be solved.

These "bugs are not happening to all and that makes them a bit more complicated.

I have not had the HR zone issue with the production firmware at all on 2 different Vertical watches set up from factory settings.
All the S+ apps I have tested worked under the conditions I tested them, which are not working for you?
Recovery and resources are working well for me and match other Suunto watches and generally match other brands as well. These are quite dependent on how the user sets them up.
1. I have not had a random reboot during activity or moving/deleting/adding Widgets.

So, I am not saying you are not having these issues but wanted to make you aware that during testing these either did not occur or are rare even among the testers. So, it may take some time to get to the root of the issue. It is likely partly due to how you have the watch set up and how you are using it. I am sorry this is happening to you as it should not be but hopefully will be corrected quickly.