Suunto Vertical: Bug Collection
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For some reason Vertical just stopped providing HR readings today at 6am for pretty much the whole day based on the SA graph. Confirmed that 24/7 hr recording is on. Toggled it off/on and still no reading. Powered off and on and now getting HR again.
Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti
Current: Suunto Race Ti
Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2
Suunto App running on Google Pixel 8/Android 14
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@mikekoski490
so do you know the Problem?! -
@GiPFELKiND No. In 4 months itās never happened. Fixed with a reset.
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@mikekoski490 said in Suunto Vertical: Bug Collection:
@GiPFELKiND No. In 4 months itās never happened. Fixed with a reset.
I had the same problem some days ago. Soft reset fixed the hr reading.
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@mikekoski490 I had the same problem several weeks ago. Also the āno mapā issue was there at the same time, black map screen. After a soft reset all started to work again.
Perhaps both issues were related, some memory buffer getting empty or something like that. -
Got a bug for the first time today during my lunch run.
Activity has been shutdown after about 1 km. The watch got back on the main screen. I had to restart another activity.
Activity before the bug has been well recorded.
Laps each km were activated and S+ fused zone as well.
I suspect I got the crash because of the first lap (but it is strange as it is the first time I have this). But it is the first time I used laps and fused zone at the same time.A3S | S9B | S9P | S9PP | Suunto Vertical Ti
Suunto Wing -
@v-sacre Thatās the already known ārandom rebootā while in activity, I think there are topics about it in the forum.
You can try to send logs to Suunto to help developers find the solution to the issue. -
Hello,
I noticed that sometime the touch screen blocked. When the screen block the watch works and I can navigate in the menu. I found two ways to fix it - restart and start and discard the activity.
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@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldnāt use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing! -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldnāt use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing!Sorry to hear thatā¦Itās pretty unluckyā¦are you using guides or particular settings ??
Accuracy of the SV it outstanding, no reason to be off by 100mā¦Suuntoās devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6 -
@Tieutieu I know my first unit was super accurate. Ok it may happen to drift a bit on weird GPS days but this time it was really something off. I waited 2-3 mins after gps lock aquired and started running first in the open and then entering the woods (here is were it started acting weirdly). Yes I use TrainingPeaks Guides and Stryd food pod since I train with power. But as I said the watch restarted even out of activity!
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@Tieutieu What else is worth mentioning is that even off the overall distance with the other watch was only 10m. So after I saw the maps I returned to the default sport face (first screen) and after some running said to check again the maps. Upon pressing to advance to the 3rd screen (the maps, 2nd one being the laps) the wath froze and restared. Tried to start activity while running but couldnāt lock on gps. So being in a season of marathons and long runs the SV is too unreliable to go for a walk not to train with it!
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@EzioAuditore Can you post app screenshots from the workouts you did with both the Suunto and also the āother brandā you were wearing at the same time? Itās ok to name the other brand too. Curious. Thanks! Iāve had my Vertical since launch and only one crash a few months back, which put it on par with Garmin and Coros (both had crashes at some point).
When my Vertical crashed I had to restart the workout (trail run) mid-way so it showed up in SA as 2 workouts.
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@mikekoski490 said in Suunto Vertical: Bug Collection:
@Tieutieu Can you post a screenshot of the workout you did with both the Suunto and also the āother brandā you were wearing at the same time? Itās ok to name the other brand too. Curious. Thanks! Iāve had my Vertical since launch and only one crash a few months back, which put it on par with Garmin and Coros (both had crashes at some point).
Not concerned by crashes neither accuracy pbsā¦donāt you wanted to tag @EzioAuditore ?
Suuntoās devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6 -
@Tieutieu Yes. Corrected the tag name. Thanks.
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@mikekoski490 Sure but what will it help if you see the GPS since the watch was operating in crash mode
There were 2 laps so 2 passes on the same place (each 10+ km). The initial ācrashedā activity was deleted. The other watch is a loaner by a friend of mine and is the FR965.
Suunto watches: Ocean, Race, Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
Suunto Wing -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@Tieutieu Sure but what will it help if you see the GPS since the watch was operating in crash mode
The other watch is a loaner by a friend of mine and is the FR965.(Didnāt asked you to send, it was requested by @mikekoski490
)
My only though is that youāve really ran out off luck with your SV experienceā¦
I certainly donāt want to minimize the problems you hadā¦but statisticly you shouldnāt have such problems.
As Iāve read on this forum, a few users had repeated problems with different units, with one or more replacementsā¦
My conclusion is that the HW is problably not faulty, but that there must be some kind of use cases that lead the OS to crashā¦
As every software issues, finding the exact way to the bugs is sometimes very hard. -
@EzioAuditore this GPS accuracy is totally not normal with SV ! (if settings were at best performance for gps, and even other modes, itās not normal)ā¦
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@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since Iāve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ārealā devices as my friends call it is something I do not like. Since I was the āpromotorā of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience with the 6x) the Forerunner has been qute good surprice. Almost too good to be true. -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since Iāve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ārealā devices as my friends call it is something I do not like. Since I was the āpromotorā of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience woth the 6x) the Forerunner has been qute good surprice. Almost too good to be true.Really sad ; In my group of close friends, 4 of us are intensivly using the SV, and everybodyās is juste experimenting the bestā¦wish that next update to come will fix your unitā¦If not your SV is still under warranty so I would try to make it replaced again if problems remain
