Suunto Vertical: Bug Collection
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@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldn’t use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing! -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@v-sacre I am on my second unit (the first one was crashing on every 2nd to 3d run) but the replacement I got is even worse. I got the replacement, couldn’t use it since I was away for a month then come home turn it on put it in my backpack and went biking to work to set it up during lunch break. I just got it out of the bag and touched it, it crashed and restarted. Brand new watch just turned on!!
Reset it turned it off and back to the drawer. Since I am terribly dissapointed with the SV I started testing another watch (and loved it). So after 2 weeks turned on the SV, synced and put the 2 wathces to check the GPS accuracy and pace between them. While similar in distance the maps on the SV were shoing me off by almost 100m?! Than on the 3rd km it crashed again!
I mean if it was one unit, ok sh*t happens it is tech so it might be expected. But the new unit also! And nothing to fix the crashes, no hotfix no nothing!Sorry to hear that…It’s pretty unlucky…are you using guides or particular settings ??
Accuracy of the SV it outstanding, no reason to be off by 100m…Suunto’s devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6 -
@Tieutieu I know my first unit was super accurate. Ok it may happen to drift a bit on weird GPS days but this time it was really something off. I waited 2-3 mins after gps lock aquired and started running first in the open and then entering the woods (here is were it started acting weirdly). Yes I use TrainingPeaks Guides and Stryd food pod since I train with power. But as I said the watch restarted even out of activity!
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@Tieutieu What else is worth mentioning is that even off the overall distance with the other watch was only 10m. So after I saw the maps I returned to the default sport face (first screen) and after some running said to check again the maps. Upon pressing to advance to the 3rd screen (the maps, 2nd one being the laps) the wath froze and restared. Tried to start activity while running but couldn’t lock on gps. So being in a season of marathons and long runs the SV is too unreliable to go for a walk not to train with it!
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@EzioAuditore Can you post app screenshots from the workouts you did with both the Suunto and also the ‘other brand’ you were wearing at the same time? It’s ok to name the other brand too. Curious. Thanks! I’ve had my Vertical since launch and only one crash a few months back, which put it on par with Garmin and Coros (both had crashes at some point).
When my Vertical crashed I had to restart the workout (trail run) mid-way so it showed up in SA as 2 workouts.
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@mikekoski490 said in Suunto Vertical: Bug Collection:
@Tieutieu Can you post a screenshot of the workout you did with both the Suunto and also the ‘other brand’ you were wearing at the same time? It’s ok to name the other brand too. Curious. Thanks! I’ve had my Vertical since launch and only one crash a few months back, which put it on par with Garmin and Coros (both had crashes at some point).
Not concerned by crashes neither accuracy pbs…don’t you wanted to tag @EzioAuditore ?
Suunto’s devices at home :
Vertical titanium solar
Suunto Race S
S9pp titanium sand
Suunto Wing
S9B titanium Ambassador edition, A3P, X6 -
@Tieutieu Yes. Corrected the tag name. Thanks.
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@mikekoski490 Sure but what will it help if you see the GPS since the watch was operating in crash mode
There were 2 laps so 2 passes on the same place (each 10+ km). The initial ‘crashed’ activity was deleted. The other watch is a loaner by a friend of mine and is the FR965.
Suunto watches: Ocean, Race, Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
Suunto Wing -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@Tieutieu Sure but what will it help if you see the GPS since the watch was operating in crash mode
The other watch is a loaner by a friend of mine and is the FR965.(Didn’t asked you to send, it was requested by @mikekoski490
)
My only though is that you’ve really ran out off luck with your SV experience…
I certainly don’t want to minimize the problems you had…but statisticly you shouldn’t have such problems.
As I’ve read on this forum, a few users had repeated problems with different units, with one or more replacements…
My conclusion is that the HW is problably not faulty, but that there must be some kind of use cases that lead the OS to crash…
As every software issues, finding the exact way to the bugs is sometimes very hard. -
@EzioAuditore this GPS accuracy is totally not normal with SV ! (if settings were at best performance for gps, and even other modes, it’s not normal)…
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@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since I’ve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ‘real’ devices as my friends call it is something I do not like. Since I was the ‘promotor’ of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience with the 6x) the Forerunner has been qute good surprice. Almost too good to be true. -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since I’ve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ‘real’ devices as my friends call it is something I do not like. Since I was the ‘promotor’ of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience woth the 6x) the Forerunner has been qute good surprice. Almost too good to be true.Really sad ; In my group of close friends, 4 of us are intensivly using the SV, and everybody’s is juste experimenting the best…wish that next update to come will fix your unit…If not your SV is still under warranty so I would try to make it replaced again if problems remain
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@Tieutieu Well the first unit had 6 crashes in 2 months the new unit 2 crashes with 2 uses. I am afraid I will not wear my watch that often (and how can I when its been a disaster) to train with it and count all the possible crashes. Soon it will run out of warranty and I do not have time to bother with it really. Maybe my lawyer should get involved if there is no real fix for it who knows.
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@EzioAuditore Sorry…its under warranty and…you don’t have the ‘time’ to do another warranty claim, which should be up to at least a year (so not sure what you mean by your warranty will run out soon as Vertical was recently released) … so are going to get your lawyer involved? To do…what exactly? Sue Suunto for your bad experience with rare shut downs? I think you have lost me with your posts.
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@mikekoski490 I waited 4 weeks to get the new unit there’s been 4 months without any resolution of the crashes, theres been numerous people complaining about the crashes here in other forums and on social making this a fairly wide spread. Involving my lawyer by asking him if I can ask for money back since I clearly was sold something that is not working as intended is not sueing suunto is it?! Need more info? I particulary like your ‘rare shutdowns’ statement and ‘complaining about gps’ - can you point where I complained about the GPS? Wasn’t it you that wanted to see the GPS track?
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@EzioAuditore Yes. Rare shutdowns as in the percentage of watches sold vs those that have shutdowns is likely a small number. Just because a dozen or so people complain on forums and social media doesn’t mean the majority of users have the issue. In fact, your experience itself (multiple shutdowns with your original and its replacement), is rare. Sorry.
And now you are saying you are contemplating getting ‘your’ lawyer to get advice and or sue (yes that would be sueing) Suunto for a refund, while the device is still under warranty?
Huh.
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@mikekoski490 Ok I am done explaining thanks for your sorry at least for me. PS. Involving my lawyer by asking him if I can ask for money back since… (Note the IF in the statement)!
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@EzioAuditore Astounds me you need your lawyer for advice about whether you can ‘ask’ suunto for a refund. Why don’t you just ask Suunto? Or Google lol. I think you know the answer. It would likely be no, but they would offer another replacement under warranty.
I honestly think you are throwing the ‘I might just go talk to my lawyer’, which is loaded with implications, on here just for its impact more than anything else.
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@mikekoski490 actually I did get my S7 refunded by Suunto after having followed their debugging protocols and the problems just kept getting worse. I provided them a detailed document listing all my problems and crashes. I explained that the watch has failed to work as specified for quite some time, and I demanded my money back. They finally agreed, but emphasized this was an exception; a real special case. And no, I didn’t involve lawyers. Just me myself, a big old scary ogre!
I hope I don’t run into troubles with Vertical; there may be some interesting comments in my customer profile
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@BrunoH Cool, thanks. Good to know since I too was made aware that if the device is not doing what it is supposed to do you are entitled to your rights especially under the EU consumer protection law. I talked with Suunto in the very begiining and was told to use the SV without connecting it to other devices (HR, pods) upon which I said I do not accept that and that I bought the watch to use with external HR at least.
