Suunto Vertical: Bug Collection
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@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since Iāve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ārealā devices as my friends call it is something I do not like. Since I was the āpromotorā of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience with the 6x) the Forerunner has been qute good surprice. Almost too good to be true. -
@EzioAuditore said in Suunto Vertical: Bug Collection:
@Tieutieu Yes sorry I too tagged the wrong person
But I know thats why I do not compare it based on the GPS since Iāve had extremely good past experience with the first SV unit. The second one I touched twice and 2 times it restarted so I am kinda in weird place now not knowing what to do. Being lauged at and loaning me ārealā devices as my friends call it is something I do not like. Since I was the āpromotorā of Suunto within my group of people, but I am running out of excuses why is this watch so bad. On the other hand I said never in my life Garmin (based on the experience woth the 6x) the Forerunner has been qute good surprice. Almost too good to be true.Really sad ; In my group of close friends, 4 of us are intensivly using the SV, and everybodyās is juste experimenting the bestā¦wish that next update to come will fix your unitā¦If not your SV is still under warranty so I would try to make it replaced again if problems remain
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@Tieutieu Well the first unit had 6 crashes in 2 months the new unit 2 crashes with 2 uses. I am afraid I will not wear my watch that often (and how can I when its been a disaster) to train with it and count all the possible crashes. Soon it will run out of warranty and I do not have time to bother with it really. Maybe my lawyer should get involved if there is no real fix for it who knows.
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@EzioAuditore Sorryā¦its under warranty andā¦you donāt have the ātimeā to do another warranty claim, which should be up to at least a year (so not sure what you mean by your warranty will run out soon as Vertical was recently released) ā¦ so are going to get your lawyer involved? To doā¦what exactly? Sue Suunto for your bad experience with rare shut downs? I think you have lost me with your posts.
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@mikekoski490 I waited 4 weeks to get the new unit thereās been 4 months without any resolution of the crashes, theres been numerous people complaining about the crashes here in other forums and on social making this a fairly wide spread. Involving my lawyer by asking him if I can ask for money back since I clearly was sold something that is not working as intended is not sueing suunto is it?! Need more info? I particulary like your ārare shutdownsā statement and ācomplaining about gpsā - can you point where I complained about the GPS? Wasnāt it you that wanted to see the GPS track?
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@EzioAuditore Yes. Rare shutdowns as in the percentage of watches sold vs those that have shutdowns is likely a small number. Just because a dozen or so people complain on forums and social media doesnāt mean the majority of users have the issue. In fact, your experience itself (multiple shutdowns with your original and its replacement), is rare. Sorry.
And now you are saying you are contemplating getting āyourā lawyer to get advice and or sue (yes that would be sueing) Suunto for a refund, while the device is still under warranty?
Huh.
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@mikekoski490 Ok I am done explaining thanks for your sorry at least for me. PS. Involving my lawyer by asking him if I can ask for money back sinceā¦ (Note the IF in the statement)!
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@EzioAuditore Astounds me you need your lawyer for advice about whether you can āaskā suunto for a refund. Why donāt you just ask Suunto? Or Google lol. I think you know the answer. It would likely be no, but they would offer another replacement under warranty.
I honestly think you are throwing the āI might just go talk to my lawyerā, which is loaded with implications, on here just for its impact more than anything else.
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@mikekoski490 actually I did get my S7 refunded by Suunto after having followed their debugging protocols and the problems just kept getting worse. I provided them a detailed document listing all my problems and crashes. I explained that the watch has failed to work as specified for quite some time, and I demanded my money back. They finally agreed, but emphasized this was an exception; a real special case. And no, I didnāt involve lawyers. Just me myself, a big old scary ogre!
I hope I donāt run into troubles with Vertical; there may be some interesting comments in my customer profile
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@BrunoH Cool, thanks. Good to know since I too was made aware that if the device is not doing what it is supposed to do you are entitled to your rights especially under the EU consumer protection law. I talked with Suunto in the very begiining and was told to use the SV without connecting it to other devices (HR, pods) upon which I said I do not accept that and that I bought the watch to use with external HR at least.
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Bug with Structured Workout with Lap Button as the end condition the first step. It would not jump to the next step.
Context:
Run Activity with Structure Workout.
Watch and Apps (Android) in French.
Watch SW is up to date: 2.25.66Structured Workout is like
Step 1: Warm up, End Condition: Lap Button.
Step 2: whateverWhatās happening:
1-I start my activity together with the Suunto Guide being my Structured Workout. I ran more than 15min.
2-When considering I was warm enough, I pressed the Lap Button.
Instead of moving to Step 2, It just created New Lap in the watch. Repeating Lap Button press didnāt change anything, it just created new laps.Notes: It doesnāt seem to be reproductible. I havenāt identified a sure condition to replicate yet.
I am suspecting the fact that the Structure Workout was set to specific day could be one.
I suspected that the duration of the warm up hadnāt meet a minimum duration (itās for sure not the case). -
@Michaƫl-POINTEAU thank you!
the condition that this happens is exactly what you found: if the structured workout is accepted from the day it is on, then the behavior you found is observed.
If you say no to the suggestion and just add the structured workout to the options, it is working well as designed.-> bug is known to Suunto.
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@Egika Oh man why nobody told me this when I was training with TP guides?
Good to know. Once I get my SV back from support and if still on old FW will try it out ( if it does not crash on me - as you can see I laugh too at my misery ) -
@Michaƫl-POINTEAU This was already discussed here with the given workaround: https://forum.suunto.com/topic/1344/structured-workouts/48
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Today, after almost two hours, SV froze, showed āService modā and I had to turn it off. The activity was saved, but without accompanying data (calories, Suunto plus, etc.).
Why canāt two activities be merged, or why canāt the saved activity be continued?
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So I am still waiting (after 2 weeks in received status) for the servicing of the SVā¦ Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progressā¦ keep in mind it will take a month or more to be inspected and reparedā¦ But as one guy in this forum said: āHey at least I have guaranteeāā¦ Its good that the watch spends some quality time with its mum (suunto service)ā¦ for crying out loud!
Suunto watches: Ocean, Race, Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
Suunto Wing -
@EzioAuditore said in Suunto Vertical: Bug Collection:
So I am still waiting (after 2 weeks in received status) for the servicing of the SVā¦ Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progressā¦ keep in mind it will take a month or more to be inspected and reparedā¦ But as one guy in this forum said: āHey at least I have guaranteeāā¦ Its good that the watch spends some quality time with its mum (suunto service)ā¦ for crying out loud!
Itās your own experience, itās just representing 1 or 2 Suunto users in this forum.
Suunto watch is perfect, Suunto Service is perfect and scientific.
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@EzioAuditore said in Suunto Vertical: Bug Collection:
So I am still waiting (after 2 weeks in received status) for the servicing of the SVā¦ Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progressā¦ keep in mind it will take a month or more to be inspected and reparedā¦ But as one guy in this forum said: āHey at least I have guaranteeāā¦ Its good that the watch spends some quality time with its mum (suunto service)ā¦ for crying out loud!
Not sure where are you based, but if not mistaken in europe (at least in Portugal) brands have 30 days to repare it, otherwise you have the right to have your money back.
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@AndrĆ©-Faria Germany. Bought the SV on day one and had in on my wrist less than 2 months overall. So almost 6 months have passed and I spent 800 eu (not counting the straps) on something that I cannot use. I didnāt have prior experience with Suunto service but with other major brands it was: Apple - my new born threw the AW and broke the screen - it was replaced the next day (ok I had apple care). Garminās F6x was stuck one morning and I got new one in 3 days (they didnāt even wait for the old one to get back to them). Having a new device 30 days!!! in service in 2023 isā¦ I do not know what word to use here.
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@EzioAuditore that sounds really sad.
Maybe you can send me a PM?
Depending on where in Germany you are based we could probably work something out.Cheers
