Suunto Vertical: Bug Collection

mikekoski490 · 9 Oct 2023, 08:37

@EzioAuditore Sorry…its under warranty and…you don’t have the ‘time’ to do another warranty claim, which should be up to at least a year (so not sure what you mean by your warranty will run out soon as Vertical was recently released) … so are going to get your lawyer involved? To do…what exactly? Sue Suunto for your bad experience with rare shut downs? I think you have lost me with your posts.

EzioAuditore · 9 Oct 2023, 08:39

@mikekoski490 I waited 4 weeks to get the new unit there’s been 4 months without any resolution of the crashes, theres been numerous people complaining about the crashes here in other forums and on social making this a fairly wide spread. Involving my lawyer by asking him if I can ask for money back since I clearly was sold something that is not working as intended is not sueing suunto is it?! Need more info? I particulary like your ‘rare shutdowns’ statement and ‘complaining about gps’ - can you point where I complained about the GPS? Wasn’t it you that wanted to see the GPS track?

mikekoski490 · 9 Oct 2023, 09:05

@EzioAuditore Yes. Rare shutdowns as in the percentage of watches sold vs those that have shutdowns is likely a small number. Just because a dozen or so people complain on forums and social media doesn’t mean the majority of users have the issue. In fact, your experience itself (multiple shutdowns with your original and its replacement), is rare. Sorry.

And now you are saying you are contemplating getting ‘your’ lawyer to get advice and or sue (yes that would be sueing) Suunto for a refund, while the device is still under warranty?

Huh.

EzioAuditore · 9 Oct 2023, 09:07

@mikekoski490 Ok I am done explaining thanks for your sorry at least for me. PS. Involving my lawyer by asking him if I can ask for money back since… (Note the IF in the statement)!

mikekoski490 · 9 Oct 2023, 09:14

@EzioAuditore Astounds me you need your lawyer for advice about whether you can ‘ask’ suunto for a refund. Why don’t you just ask Suunto? Or Google lol. I think you know the answer. It would likely be no, but they would offer another replacement under warranty.

I honestly think you are throwing the ‘I might just go talk to my lawyer’, which is loaded with implications, on here just for its impact more than anything else.

BrunoH · 9 Oct 2023, 09:47

@mikekoski490 actually I did get my S7 refunded by Suunto after having followed their debugging protocols and the problems just kept getting worse. I provided them a detailed document listing all my problems and crashes. I explained that the watch has failed to work as specified for quite some time, and I demanded my money back. They finally agreed, but emphasized this was an exception; a real special case. And no, I didn’t involve lawyers. Just me myself, a big old scary ogre!

I hope I don’t run into troubles with Vertical; there may be some interesting comments in my customer profile

EzioAuditore · 9 Oct 2023, 09:57

@BrunoH Cool, thanks. Good to know since I too was made aware that if the device is not doing what it is supposed to do you are entitled to your rights especially under the EU consumer protection law. I talked with Suunto in the very begiining and was told to use the SV without connecting it to other devices (HR, pods) upon which I said I do not accept that and that I bought the watch to use with external HR at least.

Michaël POINTEAU · 16 Oct 2023, 13:47

Bug with Structured Workout with Lap Button as the end condition the first step. It would not jump to the next step.

Context:
Run Activity with Structure Workout.
Watch and Apps (Android) in French.
Watch SW is up to date: 2.25.66

Structured Workout is like
Step 1: Warm up, End Condition: Lap Button.
Step 2: whatever

What’s happening:
1-I start my activity together with the Suunto Guide being my Structured Workout. I ran more than 15min.
2-When considering I was warm enough, I pressed the Lap Button.
Instead of moving to Step 2, It just created New Lap in the watch. Repeating Lap Button press didn’t change anything, it just created new laps.

Notes: It doesn’t seem to be reproductible. I haven’t identified a sure condition to replicate yet.
I am suspecting the fact that the Structure Workout was set to specific day could be one.
I suspected that the duration of the warm up hadn’t meet a minimum duration (it’s for sure not the case).

Egika · 16 Oct 2023, 13:55

@Michaël-POINTEAU thank you!
the condition that this happens is exactly what you found: if the structured workout is accepted from the day it is on, then the behavior you found is observed.
If you say no to the suggestion and just add the structured workout to the options, it is working well as designed.

-> bug is known to Suunto.

EzioAuditore · 16 Oct 2023, 13:57

@Egika Oh man why nobody told me this when I was training with TP guides? Good to know. Once I get my SV back from support and if still on old FW will try it out ( if it does not crash on me - as you can see I laugh too at my misery )

Mitch9 · 16 Oct 2023, 14:46

@Michaël-POINTEAU This was already discussed here with the given workaround: https://forum.suunto.com/topic/1344/structured-workouts/48

Walter Samuel · 21 Oct 2023, 15:36

Today, after almost two hours, SV froze, showed “Service mod” and I had to turn it off. The activity was saved, but without accompanying data (calories, Suunto plus, etc.).

Why can’t two activities be merged, or why can’t the saved activity be continued?

EzioAuditore · 23 Oct 2023, 09:08

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

zhang965 · 23 Oct 2023, 10:02

@EzioAuditore said in Suunto Vertical: Bug Collection:

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

It’s your own experience, it’s just representing 1 or 2 Suunto users in this forum.

Suunto watch is perfect, Suunto Service is perfect and scientific.

A Former User · 23 Oct 2023, 11:54

@EzioAuditore said in Suunto Vertical: Bug Collection:

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

Not sure where are you based, but if not mistaken in europe (at least in Portugal) brands have 30 days to repare it, otherwise you have the right to have your money back.

EzioAuditore · 23 Oct 2023, 12:02

@André-Faria Germany. Bought the SV on day one and had in on my wrist less than 2 months overall. So almost 6 months have passed and I spent 800 eu (not counting the straps) on something that I cannot use. I didn’t have prior experience with Suunto service but with other major brands it was: Apple - my new born threw the AW and broke the screen - it was replaced the next day (ok I had apple care). Garmin’s F6x was stuck one morning and I got new one in 3 days (they didn’t even wait for the old one to get back to them). Having a new device 30 days!!! in service in 2023 is… I do not know what word to use here.

Egika · 23 Oct 2023, 12:06

@EzioAuditore that sounds really sad.
Maybe you can send me a PM?
Depending on where in Germany you are based we could probably work something out.

Cheers

EzioAuditore · 23 Oct 2023, 13:33

@Egika Done. Thank you!

Marton Attila · 25 Oct 2023, 08:18

Hi, so I have this problem with SV. In the basic running section where you select battery mode, well by default it’s Custom now. I don’t want to change every single time Performance why it can’t remember the last setting? I tried “soft reset” didn’t worked. It’s still custom by default. It’s not a deal breaker for sure but it’s such a small gimmick that somehow just can’t fix it. Every other setting works well except battery performance “last setting”

inkognito · 25 Oct 2023, 08:25

@Marton-Attila With S9, the trick was to set up your Custom mode to match exactly the Performance mode settings… Perhaps that would work with SV as well…