Suunto Vertical: Bug Collection

Michaël POINTEAU

Bug with Structured Workout with Lap Button as the end condition the first step. It would not jump to the next step.

Context:
Run Activity with Structure Workout.
Watch and Apps (Android) in French.
Watch SW is up to date: 2.25.66

Structured Workout is like
Step 1: Warm up, End Condition: Lap Button.
Step 2: whatever

What’s happening:
1-I start my activity together with the Suunto Guide being my Structured Workout. I ran more than 15min.
2-When considering I was warm enough, I pressed the Lap Button.
Instead of moving to Step 2, It just created New Lap in the watch. Repeating Lap Button press didn’t change anything, it just created new laps.

Notes: It doesn’t seem to be reproductible. I haven’t identified a sure condition to replicate yet.
I am suspecting the fact that the Structure Workout was set to specific day could be one.
I suspected that the duration of the warm up hadn’t meet a minimum duration (it’s for sure not the case).

Egika

@Michaël-POINTEAU thank you!
the condition that this happens is exactly what you found: if the structured workout is accepted from the day it is on, then the behavior you found is observed.
If you say no to the suggestion and just add the structured workout to the options, it is working well as designed.

-> bug is known to Suunto.

EzioAuditore

@Egika Oh man why nobody told me this when I was training with TP guides? Good to know. Once I get my SV back from support and if still on old FW will try it out ( if it does not crash on me - as you can see I laugh too at my misery )

Mitch9

@Michaël-POINTEAU This was already discussed here with the given workaround: https://forum.suunto.com/topic/1344/structured-workouts/48

Walter Samuel

Today, after almost two hours, SV froze, showed “Service mod” and I had to turn it off. The activity was saved, but without accompanying data (calories, Suunto plus, etc.).

Why can’t two activities be merged, or why can’t the saved activity be continued?

EzioAuditore

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

zhang965

@EzioAuditore said in Suunto Vertical: Bug Collection:

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

It’s your own experience, it’s just representing 1 or 2 Suunto users in this forum.

Suunto watch is perfect, Suunto Service is perfect and scientific.

A Former User

@EzioAuditore said in Suunto Vertical: Bug Collection:

So I am still waiting (after 2 weeks in received status) for the servicing of the SV… Contacted support saying what will happen since its a brand new watch (second unit) and I have marathons and what not coming up. The response: the repair is in progress… keep in mind it will take a month or more to be inspected and repared… But as one guy in this forum said: ‘Hey at least I have guarantee’… Its good that the watch spends some quality time with its mum (suunto service)… for crying out loud!

Not sure where are you based, but if not mistaken in europe (at least in Portugal) brands have 30 days to repare it, otherwise you have the right to have your money back.

EzioAuditore

@André-Faria Germany. Bought the SV on day one and had in on my wrist less than 2 months overall. So almost 6 months have passed and I spent 800 eu (not counting the straps) on something that I cannot use. I didn’t have prior experience with Suunto service but with other major brands it was: Apple - my new born threw the AW and broke the screen - it was replaced the next day (ok I had apple care). Garmin’s F6x was stuck one morning and I got new one in 3 days (they didn’t even wait for the old one to get back to them). Having a new device 30 days!!! in service in 2023 is… I do not know what word to use here.

Egika

@EzioAuditore that sounds really sad.
Maybe you can send me a PM?
Depending on where in Germany you are based we could probably work something out.

Cheers

EzioAuditore

@Egika Done. Thank you!

Marton Attila

Hi, so I have this problem with SV. In the basic running section where you select battery mode, well by default it’s Custom now. I don’t want to change every single time Performance why it can’t remember the last setting? I tried “soft reset” didn’t worked. It’s still custom by default. It’s not a deal breaker for sure but it’s such a small gimmick that somehow just can’t fix it. Every other setting works well except battery performance “last setting”

inkognito

@Marton-Attila With S9, the trick was to set up your Custom mode to match exactly the Performance mode settings… Perhaps that would work with SV as well…

Marton Attila

@inkognito said in Suunto Vertical: Bug Collection:

@Marton-Attila With S9, the trick was to set up your Custom mode to match exactly the Performance mode settings… Perhaps that would work with SV as well…

Good idea, thanks! I just did a second “soft reset” and it worked out of the blue. It’s on performance by default now as the other exercises.

zhang965

@Marton-Attila said in Suunto Vertical: Bug Collection:

Hi, so I have this problem with SV. In the basic running section where you select battery mode, well by default it’s Custom now. I don’t want to change every single time Performance why it can’t remember the last setting? I tried “soft reset” didn’t worked. It’s still custom by default. It’s not a deal breaker for sure but it’s such a small gimmick that somehow just can’t fix it. Every other setting works well except battery performance “last setting”

It’s not a bug, they said it’s a design since s9

coqiner

Hello,

no idea if this bug is known. The following happens with my SV. The sun and moon times are not displayed correctly. For example, in the Sun and Moon widget the sunrise and sunset are shown as 02:35 and 15:27. In reality the times for today are 07:02 and 17:04. The watch is synchronized with the Suunto app and also set correctly locally, as is the smartphone (Android 13.1).

Egika

@coqiner and you have successfully acquired a GPS position with the watch at your current location?
Try this please and report back.

lexterm77

When I turn on flashlight in bed and get up and walk around in the middle of the night and come back, turn off flash light andI browse activity and it says 0 steps, I was sure I was walking at least 100 steps.

coqiner

@Egika Now it works. Many thanks!

loopylou72

Sport modes not showing in list, first two whited out

Watch crashed mid run today

Core temp device Max and Min shows in app but not on watch face summary once activity has been stopped

Map has white lines across it

Not finding connected devices when connecting to a subsequent activity after already being connected during first activity