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Suunto Vertical: Bug Collection

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  • K Offline
    kamarasm Bronze Member
    last edited by 20 May 2023, 07:33

    During this morning training session I faced a very interesting behaviour.
    I could ran out from the map 🙂
    20230520_051210022_iOS.jpg
    Got the feeling that this is just a render problem, so tried to:

    • zoom in, zoom out,
    • scroll on the map,
    • change display,
    • pause activity,
    • stop running and wait a bit,
      but nothing helped.
      Then - almost 20 mins, magically I putted back to the map and worked fluently until end of my session.
      Have anybody met with this?
    I 1 Reply Last reply 20 May 2023, 07:36 Reply Quote 2
    • I Offline
      isazi Moderator @kamarasm
      last edited by 20 May 2023, 07:36

      @kamarasm can you send where this happened, possibly with coordinates?

      Watch: Suunto Vertical Ti

      Blog: isazi's home

      S K 2 Replies Last reply 20 May 2023, 07:42 Reply Quote 0
      • S Offline
        surfboomerang @isazi
        last edited by 20 May 2023, 07:42

        @isazi do you want this information for every occurrence?

        Suunto Vertical Titanium Solar
        OnePlus Nord 4

        1 Reply Last reply Reply Quote 0
        • K Offline
          kamarasm Bronze Member @isazi
          last edited by 20 May 2023, 07:48

          @isazi it was here: 47,59863° N, 18,98694° E

          1 Reply Last reply Reply Quote 0
          • I Offline
            isazi Moderator
            last edited by 20 May 2023, 08:19

            @surfboomerang if there are spots where the maps don’t work, send logs (right after the activity) and share coordinates

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            S 1 Reply Last reply 20 May 2023, 08:49 Reply Quote 0
            • S Offline
              surfboomerang @isazi
              last edited by 20 May 2023, 08:49

              @isazi 👍 will do

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              1 Reply Last reply Reply Quote 0
              • L Offline
                Likarnik Bronze Member @herlas
                last edited by 20 May 2023, 09:20

                @herlas yes, this is the screen.

                Another possible bug. I was weight training and put my Vertical on a shelf next to me as I always did with my S9B and S9P. I checked my hr every couple of minutes (screen went blank), but after certain time no hr was shown, only --. I was using H10 and was never more than 2m away. I could not to get it to work, so I ended activity and start new one, same belt, same position and it started measuring hr without problems. I was picking up my watch more often (prevent deep sleep?) and it went ok till end of my workout. Did it go to deep sleep and forget to measure hr? Never happened with previous watches when I did workouts up to 1.5h. Anyone else with this problem? I’ll try to reproduce it…

                ? 1 Reply Last reply 20 May 2023, 11:16 Reply Quote 0
                • ? Offline
                  A Former User @Likarnik
                  last edited by 20 May 2023, 11:16

                  @Likarnik Did happen to me several times with S9B a few years ago. First it would cut out, then report erratic measurements. In my case H10 died several sessions later. I’m talking pod, not a strap.

                  Not saying this is your problem, but could be strap related and not a watch.

                  1 Reply Last reply Reply Quote 1
                  • S Offline
                    Stanger
                    last edited by 20 May 2023, 22:17

                    Hey there,

                    today, first time using my vertical outdoors on a 7h trailrunn. Back home i put it on the charger, and now it starts and stops the charging process again and again like forever. (screnn goes from charging, to menu and back again, with sound signal) A soft reset did not solved the problem.

                    I P 2 Replies Last reply 21 May 2023, 08:51 Reply Quote 0
                    • I Offline
                      isazi Moderator @Stanger
                      last edited by 21 May 2023, 08:51

                      @Stanger it happens if the charger is not perfectly aligned, or if the contact points are dirty (somehow).

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      1 Reply Last reply Reply Quote 0
                      • M Online
                        Mff73
                        last edited by Mff73 21 May 2023, 13:01

                        Bug or not? Each time I want to use maps, I need to calibrate the compass. 😔.
                        I didn’t put the watch on magnet charger since a while, so… It is not that.

                        [edit] not each time, but way more often I was used to with S9PP

                        Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                        Suunto Vertical all black
                        Wife : S9PP
                        SA: Always the latest beta :)
                        Android 13, Galaxy S205G

                        1 Reply Last reply Reply Quote 4
                        • F Offline
                          fritzbt2013 Bronze Member @Guest
                          last edited by 21 May 2023, 15:05

                          @NickK Any idea what the difference is between the two New York’s and which to download. I see they are both the same area. I was just going to download the one with the larger file size, perhaps it has a little more detail somewhere. I see you download both.

                          D 1 Reply Last reply 21 May 2023, 17:17 Reply Quote 0
                          • D Offline
                            Dimitrios Kanellopoulos Community Manager @fritzbt2013
                            last edited by 21 May 2023, 17:17

                            @fritzbt2013 it should be fixed soon if not already

                            Community Manager / Admin @Suunto
                            Creator of Quantified-Self.io
                            youtube.com/c/dimitrioskanellopoulos
                            https://instagram.com/dimitrioskanellopoulos
                            https://www.strava.com/athletes/7586105

                            1 Reply Last reply Reply Quote 1
                            • P Offline
                              plopes73 @Stanger
                              last edited by 21 May 2023, 18:11

                              @Stanger Hi,
                              Don’t know if it helps but I’ve had the same issue with S9P and found out that ir was the head charger as I used a cell phone fast charger. I’m not sure if these modern chargers need a certain amount of V, below those Volts they stop, then start, seconds after they stop…
                              Since I change the head charger for an old one from a nokia phone (Lumia) I never had that behaviour again.
                              Cheers


                              S9 Peak 2.18.18
                              Vertical
                              Android 10
                              Suunto App 4.45.5

                              S 1 Reply Last reply 24 May 2023, 17:47 Reply Quote 0
                              • G Offline
                                greku Bronze Member
                                last edited by 21 May 2023, 19:06

                                I observed that not all notification from phone are visible on the screen. I have an iPhone ,and I jumped from s9b and s9p ,so I notice that it’s different.
                                I have abit to check ‘the message’ / quick preview on the watch. When I go to second screen on vertical ( mid button 1 press) , all notification are there. It looks like not all of them shows at the main screen.

                                Also iOS suunto app (Im using beta versions ) not identity Vertical watch

                                IMG_1529.jpeg

                                1 Reply Last reply Reply Quote 0
                                • A Offline
                                  Alexndre
                                  last edited by 21 May 2023, 19:13

                                  Hi, I’m Alex, French and new SV user after few Fenix…

                                  I’m really happy with my new and first Suunto.
                                  Nevertheless, I have some bugs…
                                  1 - During the night, if I wake up and go for drink, sleep tracking stop…
                                  2 - I ran during 1 hours / 10km… My SV give me more than 1400 cal ! It’s impossible !

                                  Someone else have this bugs ?

                                  Suunto Vertical

                                  C 1 Reply Last reply 21 May 2023, 20:46 Reply Quote 0
                                  • C Offline
                                    ChrisA Platinum Member @Alexndre
                                    last edited by 21 May 2023, 20:46

                                    @Alexndre

                                    1. I think that depends how active you are during that drinking. When you have to walk downstairs and upstairs again raising your HR etc. for example the Watch will assume you ended sleeping. Make sure the sleep times are set at least two hours before your actual sleep time and also look if your resting hr is correct (for me thats about 10 to 12 beats above the minimal HR at night.)

                                    2. Weight, height, gender and age is correct? HR Zones are set up correctly (max HR) ?

                                    A 1 Reply Last reply 21 May 2023, 21:36 Reply Quote 2
                                    • A Offline
                                      Alexndre @ChrisA
                                      last edited by 21 May 2023, 21:36

                                      @ChrisA

                                      Thanks for reply

                                      1 - I set a new period for sleep tracking… hope it will be ok

                                      2 - man, 38, 178cm, 90kg, HR zones set by default but seems ok

                                      Suunto Vertical

                                      C 1 Reply Last reply 22 May 2023, 05:14 Reply Quote 0
                                      • C Offline
                                        ChrisA Platinum Member @Alexndre
                                        last edited by 22 May 2023, 05:14

                                        @Alexndre you may try the anaerobic threshold test from the SuuntoPlus Store for more accurate HR settings.

                                        A 1 Reply Last reply 22 May 2023, 08:25 Reply Quote 1
                                        • J Offline
                                          Jole13
                                          last edited by 22 May 2023, 06:56

                                          I went for a walk today. 1.72km and the watch recorded 392 steps. I assume this is a bug.

                                          1 Reply Last reply Reply Quote 2
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