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Suunto Vertical: Bug Collection

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  • D Offline
    duffman19 @slurpnik
    last edited by 3 May 2024, 15:45

    @slurpnik said in Suunto Vertical: Bug Collection:

    Do you think this is polarization issue with the watch

    Yes, I’m pretty convinced by your video that it’s a polarization issue with your specific watch. I’m by no means an expert in screen technology, but a quick search yielded the following image (MIP on right):

    MIP_Panorama2.jpg

    This comes from here, a company that manufactures MIPs. I have no idea if the Vertical’s screen is the same, but it’s probably a safe bet that it also has at least one polarizing layer. And, for some reason, the one on your watch is not set correctly.

    Not sure how that would have passed Suunto’s quality control, but I’d get it back to them for repair. There’s no denying that there’s something wrong with your specific watch.

    Vertical Ti

    1 Reply Last reply Reply Quote 1
    • B Offline
      Brad_Olwin Moderator @Mff73
      last edited by 3 May 2024, 15:48

      @Mff73 said in Suunto Vertical: Bug Collection:

      @slurpnik
      maybe it is time to let your watch be back for RMA

      I agree, mine does not behave this way.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 1
      • S Offline
        slurpnik
        last edited by 3 May 2024, 19:08

        Thank you @sartoric @duffman19 @Brad_Olwin @Mff73 @Todd-Danielczyk @Egika for support, I really appreciate your replies and contributions to this awesome community forum!

        I will be sending the watch for repair back to Suunto.

        @sartoric I bought the watch directly from suunto.com eshop and they shipped it from Finland.

        Watch: Suunto Vertical (titanium solar canyon)

        T S 2 Replies Last reply 3 May 2024, 19:44 Reply Quote 2
        • T Offline
          Todd Danielczyk Gold Members @slurpnik
          last edited by 3 May 2024, 19:44

          @slurpnik Let us know how it goes.

          1 Reply Last reply Reply Quote 0
          • I Offline
            Iggge
            last edited by 4 May 2024, 13:51

            Since my Vertical don’t work as expected with Polar H10 chest belt I don’t use it anymore.
            However, this is the results from my Vertical (HR with no belt) Screenshot_20240504_155035_Suunto.jpg

            Vs another brand.

            Screenshot_20240504_154844.jpg

            Why can’t my Vertical that are alot more modern and cost 10x more show this correct?

            C 1 Reply Last reply 4 May 2024, 14:03 Reply Quote 0
            • C Offline
              cosme.costa @Iggge
              last edited by 4 May 2024, 14:03

              @Iggge What doesn’t work with the Polar H10 and the SV? I’m using the Polar Verity Sense and it works as expected but I also have the Polar H10 and I can test something to see if I see the same.

              Regarding the two pictures, why are you sure that the second one is the correct one? What is the avg HR in the SV and max and min? I see diferent scales in both axis, have you tried to show only the HR graph?

              I 1 Reply Last reply 4 May 2024, 14:27 Reply Quote 0
              • I Offline
                Iggge @cosme.costa
                last edited by 4 May 2024, 14:27

                @cosme-costa With the Polar H10 the belt disconnects to often, and show constant 80 BPM sometimes.

                I can’t know for sure, but have compered with charge 2, Samsung Galaxy Watch and garmin 245 Music. All three have almost the same data, but the Suunto does not.

                C 1 Reply Last reply 4 May 2024, 14:44 Reply Quote 0
                • C Offline
                  cosme.costa @Iggge
                  last edited by cosme.costa 5 Apr 2024, 15:56 4 May 2024, 14:44

                  @Iggge But have you tried the Polar H10 with the Garmin or any other compatible device? Could be that you have run out of battery in the belt, I have had this several times with the H10.

                  SV is bigger, thicker and probably heavier that the other 3 devices that you have used, this gives an advantage related to OHR accuracy. Have you tried to wear it two fingers higher in the arm, tighter or switch it to the other arm?

                  I 1 Reply Last reply 4 May 2024, 17:59 Reply Quote 0
                  • M Offline
                    mlakis Bronze Member
                    last edited by 4 May 2024, 15:21

                    Many here, me included, are using H10 without problems, so check your batteries on the H10 sensor.

                    I 1 Reply Last reply 4 May 2024, 18:09 Reply Quote 0
                    • I Offline
                      Iggge @cosme.costa
                      last edited by 4 May 2024, 17:59

                      @cosme-costa I did use H10 without any problem. The problems started after November update.

                      I have changed battery two times, and I have been using it with my other watches and it worked just fine.

                      1 Reply Last reply Reply Quote 0
                      • I Offline
                        Iggge
                        last edited by 4 May 2024, 18:02

                        Screenshot_20240504_200209_Suunto.jpg

                        This is after the update back in November with Polar H10.

                        1 Reply Last reply Reply Quote 0
                        • I Offline
                          Iggge @mlakis
                          last edited by 4 May 2024, 18:09

                          @mlakis Thank for the tip. But I have changed battery two times already with same results.

                          Maybe Suunto chest strap is working?

                          C 1 Reply Last reply 7 May 2024, 15:46 Reply Quote 0
                          • G Offline
                            GiPFELKiND Silver Members @wmichi
                            last edited by 4 May 2024, 18:27

                            @wmichi had the same since 4 weeks…

                            If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                            1 Reply Last reply Reply Quote 0
                            • I Offline
                              Iggge
                              last edited by 7 May 2024, 15:34

                              Screenshot_20240507_173059_Suunto.jpg

                              It’s something really wrong about the heart rate sensor…this is from a 16 km long, and pretty hard bicycle ride to and again home from work.

                              Is there any update coming soon? It’s so far off from reality.

                              C 1 Reply Last reply 7 May 2024, 15:44 Reply Quote -1
                              • C Offline
                                cosme.costa @Iggge
                                last edited by 7 May 2024, 15:44

                                @Iggge Is this from the OHR or from the Polar H10? If this comes from the H10 and the batteries are new then the issue probably comes from the strap, less probable but possible static from your clothes or faulty sensor, I do not think it comes from the watch because it only reads what the sensor sends and it is working well for other people.
                                If it comes from the OHR, bike and watch OR are not very friends, hands on handlebar tend to move the watch. A part from this, for some people, WHR doesn’t work well.

                                I 1 Reply Last reply 7 May 2024, 16:42 Reply Quote 0
                                • C Offline
                                  cosme.costa @Iggge
                                  last edited by 7 May 2024, 15:46

                                  @Iggge change/clean the strap, if you use it regularly (3/5 times a week) in one year could be worn.

                                  I 1 Reply Last reply 7 May 2024, 16:05 Reply Quote -1
                                  • I Offline
                                    Iggge @cosme.costa
                                    last edited by Iggge 5 Jul 2024, 16:52 7 May 2024, 16:05

                                    @cosme-costa I just changed to a new one. Same results with the new as the old one.

                                    Edit: I see now that you was referring to my H10 strap, and that was not used this time.

                                    I 1 Reply Last reply 7 May 2024, 16:06 Reply Quote 0
                                    • I Offline
                                      Iggge @Iggge
                                      last edited by 7 May 2024, 16:06

                                      @Iggge 20240507_180611.jpg

                                      1 Reply Last reply Reply Quote 0
                                      • I Offline
                                        Iggge @cosme.costa
                                        last edited by Iggge 5 Jul 2024, 16:46 7 May 2024, 16:42

                                        @cosme-costa Oh! It’s from OHR and not the H10 🙂 worked fine last year so it’s strange it so far off now.

                                        This is from last year Screenshot_20240507_184518_Suunto.jpg

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          darxmurf Platinum Member
                                          last edited by 8 May 2024, 05:19

                                          I reported the HR sensor issue to Suunto support and I have to say, they are not really efficient 😕 they proposed to send the watch to tech support while the issue is from their last update.

                                          https://www.instagram.com/darxmurf/ - https://www.instagram.com/omch.ch/

                                          1 Reply Last reply Reply Quote 0
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