Suunto Vertical: Bug Collection
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@Shrek3k logs are sent via the app, not a computer. But it is probably too late at this point, the log file is overwritten more or less every 24 hours as far as I know.
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@isazi OK. I searched for a description how to create log-files, as I could not find the option in the app, and found a description in the lounge, which mentioned the computer. I will check and search, and will be prepared the next time … (Although another crash might create more intense reactions
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@Shrek3k currently sending logs is in “Settings”, then all way to the bottom of that screen.
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@isazi Given the number of software problems, the option to send logs should be easier and more intuitive.
Or even an official bug tracking system where you can report them and see the progress of work on solving them.
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@maszop bug tracking in Suunto is not a platform open to the public. It would just explode from the many users that THINK they found a bug but their device but it’s actually working as designed.
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@maszop as already specified elsewhere in the forum, that function is only there to be used when requested by support, not on your own, so it should not be too prominent in the interface.
Because some people here can fill in bugs for Suunto we sometime requests users to do it (if they want) and tell them how to do it. But this is just voluntary, we are not support.
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@Egika while I definitely agree, that its good that tickets are not open to all, I still think the process is much harder that it needs to be (and I speak as a QA engineer…)
- the fact that we have absolutely no control (we can’t even see, from a privacy standpoint that’s a big no-no) over what is sent, i already mentioned it elsewhere, but just providing a sample, or allowing to store the file locally would be enough
- we can’t add remarks, that would GREATLY help the people receiving, for example, i could say “the problem XXX happened at precisely 8h31am, when the watch was supposed to vibrate for the 2nd km of the run”
- we don’t know how “deep/long” a log is, we are very, very, very much in the dark, even when asked by support.
It needs to be better, even for me its too involved and convoluted
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@Elipsus as the bug reporting process is not open to the public, all the things you mention are not needed for the public.
If you don’t feel like you should press that “send logs” button, just don’t do it. No obligation. -
@slurpnik said in Suunto Vertical: Bug Collection:
Thank you @sartoric @duffman19 @Brad_Olwin @Mff73 @Todd-Danielczyk @Egika for support, I really appreciate your replies and contributions to this awesome community forum!
I will be sending the watch for repair back to Suunto.
@sartoric I bought the watch directly from suunto.com eshop and they shipped it from Finland.
A quick update: I have sent the watch back to Suunto on May 4th and it was received the next day. Then it waited in received status for almost a month. Since I have trip to Mont Blanc coming up, I decided to talk to support - they were helpful and said they will escalate the case with technician. The watch was repaired AND shipped the very next morning, and I received it the next day - I was impressed!
The watch seems to be repaired with new display, and the issue with unreadable display seems solved when I do sports outside. Curiously, the behavior of backlight changed and I suspect it’s due to light sensor being replaced with the display too: before the repair, backlight would never turn on outside. After the repair, I had backlight turn on upon raising hand when running during day in the forest, or sometimes even when overcast with clouds. In these lower light conditions, the watch is much more eager to use backlight than it was. I think some other user had issues on this forum as well (can’t remember the thread now).
A quick side note: apart from the long wait (long backlog of service requests?), the whole service process was super smooth - quick, efficient, clear communication and very customer friendly. I was impressed and mentioning it here for other’s benefit. I know we are sometimes unimpressed with answers from support telling us to wipe and reset watch even for known bugs, but actual servicing of the watch was really good in my case.
Thank you again for advice!
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@slurpnik thank you for the follow up /update and glad it’s all sorted out.
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It appears that if you do manual laps on the watch during running, the auto laps are not recorded. I’d like an option to record both. If no manual laps then the auto laps show up
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@TurtleCub
I assume you refer to the lap table shown in the watch during the activity?
or do you refer to the table in activity summary in SA?
what’s the use case for having them shown both?
if you do manual laps they should override autolaps, always IMO as for me the situation is the following:
either let the watch decide or you decide because you know better what exactly you want to track.
I would be confused if both were shown in the table in the watch.
same applies for the table in SA, but there we have by default 1km, 5km and 10km “laps” -
@TurtleCub I get both auto lap and manual lap info for an activity. It shows up on the watch in the activity summary where you can view both auto laps and manual laps separately. It also shows in SA similarly.
In fact, this is one of the features I appreciate about Suunto. This way I can still track regular interval splits, but also keep track of loops or segments that make sense for my route.
With Garmin and others, if I activate a manual lap, it will reset the auto lap feature to begin counting from that mark and will only show one set of laps in the activity summary.
I’m curious as to why it didn’t work for you. Did auto lap become disabled somehow? Or are you referring to the lap table during the activity as @freeheeler suggested?
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I’m slowly getting to the point where I’m considering turning my back on Suunto. I can live with many of the known problems but the fact that the Vertical still restarts during a training session and all data is lost drives me crazy.
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@Kurt68 You still have that issue ?? one year of use and I never had a single crash with my sv. does it happens in any case (I mean any combination of sport mode/S+ apps used…) or only with some settings?
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@Tieutieu Yes, it happened again yesterday. Yesterday it was in connection with the s+app Vertical Race. But it has also happened when switching between the individual training views.
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@Kurt68 and I guess your allready performed a hard reset. Sorry to here that you still have issues. Have you tried to reach support, it doesn’t seems normal behaviour ?
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@Tieutieu Unfortunately I didn’t have time yesterday, but I’ll try to contact support again today. But I’m now unsure whether I should even use the watch for the marathon tomorrow
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I had this back light issue the other day, no light at all even when entering menu and all. Launched the “flash light” fixed the thing
Same weird fix when the HR sensor stops working after the watch rests on a flat surface for a while, just put the watch in charge and it comes back.
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Hi all. Have you also encountered that the touchscreen stops working for what seems to me for no reason . Yesterday it happened again (third time this year). The only way to make it work again is a soft reset. It happens both when using a sport mode and on daily watch mode. First and second time it happened on a hike I had to wait until I finished the hike before I could do a soft reset. I could still use the zoom on maps but using functionality that requires touch was not possible. I was looking for an alternative way and wanted to use the ruler. At first I thought that I had disabled the touch ( but it was not disabled) and when it was not working in regular watch mode either I performed a soft reset and it works again as expected. Have you experienced the same?
