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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • Kurt68K Offline
      Kurt68 @Tieutieu
      last edited by

      @Tieutieu Yes, it happened again yesterday. Yesterday it was in connection with the s+app Vertical Race. But it has also happened when switching between the individual training views.

      TieutieuT 1 Reply Last reply Reply Quote 0
      • TieutieuT Online
        Tieutieu Platinum Member @Kurt68
        last edited by

        @Kurt68 and I guess your allready performed a hard reset. Sorry to here that you still have issues. Have you tried to reach support, it doesn’t seems normal behaviour ?

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        Kurt68K 1 Reply Last reply Reply Quote 0
        • Kurt68K Offline
          Kurt68 @Tieutieu
          last edited by Kurt68

          @Tieutieu Unfortunately I didn’t have time yesterday, but I’ll try to contact support again today. But I’m now unsure whether I should even use the watch for the marathon tomorrow 🤷‍♂️

          1 Reply Last reply Reply Quote 0
          • darxmurfD Offline
            darxmurf Platinum Member
            last edited by

            I had this back light issue the other day, no light at all even when entering menu and all. Launched the “flash light” fixed the thing 🤔

            Same weird fix when the HR sensor stops working after the watch rests on a flat surface for a while, just put the watch in charge and it comes back.

            https://www.instagram.com/darxmurf/ - https://www.instagram.com/omch.ch/

            1 Reply Last reply Reply Quote 1
            • helgonet12H Offline
              helgonet12
              last edited by

              Hi all. Have you also encountered that the touchscreen stops working for what seems to me for no reason . Yesterday it happened again (third time this year). The only way to make it work again is a soft reset. It happens both when using a sport mode and on daily watch mode. First and second time it happened on a hike I had to wait until I finished the hike before I could do a soft reset. I could still use the zoom on maps but using functionality that requires touch was not possible. I was looking for an alternative way and wanted to use the ruler. At first I thought that I had disabled the touch ( but it was not disabled) and when it was not working in regular watch mode either I performed a soft reset and it works again as expected. Have you experienced the same?

              Todd DanielczykT 1 Reply Last reply Reply Quote 2
              • Todd DanielczykT Offline
                Todd Danielczyk Gold Members @helgonet12
                last edited by Todd Danielczyk

                @helgonet12 Yes, for me it occurred twice on the previous firmware during/after charging and once on the latest firmware just in normal use.

                Woke up in the morning a few weeks ago and tried to use the touch screen to no avail. Soft reset and it came back. No sports modes were being used at the time of this occurring.

                1 Reply Last reply Reply Quote 1
                • Sergei LadeishchikovS Online
                  Sergei Ladeishchikov Bronze Member
                  last edited by

                  The touchscreen issue is being talked about more and more often! @Dimitrios-Kanellopoulos, @isazi, @Egika , is Suunto even aware of this issue? This problem has been going on for several software versions!

                  isaziI 1 Reply Last reply Reply Quote 2
                  • isaziI Offline
                    isazi Moderator @Sergei Ladeishchikov
                    last edited by

                    @Sergei-Ladeishchikov yes Suunto is aware, at the moment the issue is not fixed yet (as far as I can tell) but a fix is planned. So hopefully with next update.

                    Watch: Suunto Vertical Ti

                    Blog: isazi's home

                    Sergei LadeishchikovS 1 Reply Last reply Reply Quote 2
                    • Sergei LadeishchikovS Online
                      Sergei Ladeishchikov Bronze Member @isazi
                      last edited by

                      @isazi, thanks for the answer! What about no vibration when battery is below 13%? Does Suunto know about it too?

                      isaziI 1 Reply Last reply Reply Quote 1
                      • isaziI Offline
                        isazi Moderator @Sergei Ladeishchikov
                        last edited by

                        @Sergei-Ladeishchikov I honestly do not know about this one.

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        Sergei LadeishchikovS 1 Reply Last reply Reply Quote 0
                        • Sergei LadeishchikovS Online
                          Sergei Ladeishchikov Bronze Member @isazi
                          last edited by

                          @isazi Not much is said about this. In my case, any vibration disappears after 13% (the watch is not in battery saving mode, “do not disturb” is off, normal use). Vibration disappears every time the battery is discharged, at least with software 2.30.26. I reported this earlier on the forum. At every charge above 13%, vibration starts working normally.
                          Maybe someone had the same situation?

                          SuperFlo75S GiPFELKiNDG jjpazJ 3 Replies Last reply Reply Quote 0
                          • SuperFlo75S Offline
                            SuperFlo75 Silver Members Bronze Member @Sergei Ladeishchikov
                            last edited by

                            @Sergei-Ladeishchikov I did not notice this behavior, but as vibrations are not really important for me, I‘m not sure about this topic…

                            Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                            Suunto Wing
                            Suunto 9 Peak Pro Titanium (owns my wife now)
                            Suunto Spartan Ultra
                            SA iOS 2.43.0 (18473)
                            Instagram @superflo75

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                            • Sergei LadeishchikovS Online
                              Sergei Ladeishchikov Bronze Member
                              last edited by

                              Perhaps it depends on the hardware? My Hardware 2901E2.

                              1 Reply Last reply Reply Quote 0
                              • GiPFELKiNDG Offline
                                GiPFELKiND Silver Members @Sergei Ladeishchikov
                                last edited by

                                @Sergei-Ladeishchikov said in Suunto Vertical: Bug Collection:

                                @isazi Not much is said about this. In my case, any vibration disappears after 13% (the watch is not in battery saving mode, “do not disturb” is off, normal use). Vibration disappears every time the battery is discharged, at least with software 2.30.26. I reported this earlier on the forum. At every charge above 13%, vibration starts working normally.
                                Maybe someone had the same situation?

                                Thats the same in my case!!!

                                If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                                1 Reply Last reply Reply Quote 1
                                • Y Offline
                                  Yonialony
                                  last edited by

                                  Good morning everyone
                                  I would appreciate your assistance…
                                  In the last two weeks, the data on the cumulative climb (ascent) that there is in the run, which is illogically high for the terrain itself, identical routes that I ran with a Garmin Phoenix 6 or with a friend who ran with Coros, showed drastically different data (for example, running with 150 meters of cumulative height, the Suunto showed me 1100 meters…) I also did an automatic reset for the barometer and the altitude sensors Do you know or have met him?
                                  Do you know how to handle it?

                                  EgikaE 1 Reply Last reply Reply Quote 0
                                  • jjpazJ Offline
                                    jjpaz Bronze Member @Sergei Ladeishchikov
                                    last edited by

                                    @Sergei-Ladeishchikov Below 20% battery level vibration level is lowered, I have noticed that behavior in my Suunto Vertical.
                                    It’s a bit annoying because I can train several days with battery below 20% before recharge it.
                                    I could understand a “battery saving mode” below 10% or 5% battery level but, below 20% with the new battery lifes??

                                    Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                    Sergei LadeishchikovS 1 Reply Last reply Reply Quote 1
                                    • Sergei LadeishchikovS Online
                                      Sergei Ladeishchikov Bronze Member @jjpaz
                                      last edited by

                                      @jjpaz I also noticed a decrease in vibration intensity of about 13%, it seems like a barely noticeable vibration.

                                      kriskusK 1 Reply Last reply Reply Quote 0
                                      • kriskusK Offline
                                        kriskus Bronze Member @Sergei Ladeishchikov
                                        last edited by

                                        @Sergei-Ladeishchikov Seems like some early-stage energy saving mode which should normally be fully triggered at 10%. I have also noticed this (no vibrations) at around 20%

                                        Sergei LadeishchikovS 1 Reply Last reply Reply Quote 0
                                        • Sergei LadeishchikovS Online
                                          Sergei Ladeishchikov Bronze Member @kriskus
                                          last edited by

                                          @kriskus If this is some kind of power saving mode, it definitely does not affect the backlight, notifications and sounds.

                                          isaziI 1 Reply Last reply Reply Quote 0
                                          • isaziI Offline
                                            isazi Moderator @Sergei Ladeishchikov
                                            last edited by

                                            @Sergei-Ladeishchikov as far as I know the vibration is adaptive and less strong as the battery goes down. I agree that for a device like the Vertical 20% is too early to stop vibrating, I will open a ticket with Suunto and see if they can change the threshold.

                                            Watch: Suunto Vertical Ti

                                            Blog: isazi's home

                                            Sergei LadeishchikovS 1 Reply Last reply Reply Quote 3
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