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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • TieutieuT Online
      Tieutieu Platinum Member @Kurt68
      last edited by

      @Kurt68 and I guess your allready performed a hard reset. Sorry to here that you still have issues. Have you tried to reach support, it doesn’t seems normal behaviour ?

      Suunto’s devices at home :
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      S9B titanium Ambassador edition, A3P, X6

      Kurt68K 1 Reply Last reply Reply Quote 0
      • Kurt68K Offline
        Kurt68 @Tieutieu
        last edited by Kurt68

        @Tieutieu Unfortunately I didn’t have time yesterday, but I’ll try to contact support again today. But I’m now unsure whether I should even use the watch for the marathon tomorrow 🤷‍♂️

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        • darxmurfD Offline
          darxmurf Platinum Member
          last edited by

          I had this back light issue the other day, no light at all even when entering menu and all. Launched the “flash light” fixed the thing 🤔

          Same weird fix when the HR sensor stops working after the watch rests on a flat surface for a while, just put the watch in charge and it comes back.

          https://www.instagram.com/darxmurf/ - https://www.instagram.com/omch.ch/

          1 Reply Last reply Reply Quote 1
          • helgonet12H Offline
            helgonet12
            last edited by

            Hi all. Have you also encountered that the touchscreen stops working for what seems to me for no reason . Yesterday it happened again (third time this year). The only way to make it work again is a soft reset. It happens both when using a sport mode and on daily watch mode. First and second time it happened on a hike I had to wait until I finished the hike before I could do a soft reset. I could still use the zoom on maps but using functionality that requires touch was not possible. I was looking for an alternative way and wanted to use the ruler. At first I thought that I had disabled the touch ( but it was not disabled) and when it was not working in regular watch mode either I performed a soft reset and it works again as expected. Have you experienced the same?

            Todd DanielczykT 1 Reply Last reply Reply Quote 2
            • Todd DanielczykT Offline
              Todd Danielczyk Gold Members @helgonet12
              last edited by Todd Danielczyk

              @helgonet12 Yes, for me it occurred twice on the previous firmware during/after charging and once on the latest firmware just in normal use.

              Woke up in the morning a few weeks ago and tried to use the touch screen to no avail. Soft reset and it came back. No sports modes were being used at the time of this occurring.

              1 Reply Last reply Reply Quote 1
              • Sergei LadeishchikovS Offline
                Sergei Ladeishchikov Bronze Member
                last edited by

                The touchscreen issue is being talked about more and more often! @Dimitrios-Kanellopoulos, @isazi, @Egika , is Suunto even aware of this issue? This problem has been going on for several software versions!

                isaziI 1 Reply Last reply Reply Quote 2
                • isaziI Offline
                  isazi Moderator @Sergei Ladeishchikov
                  last edited by

                  @Sergei-Ladeishchikov yes Suunto is aware, at the moment the issue is not fixed yet (as far as I can tell) but a fix is planned. So hopefully with next update.

                  Watch: Suunto Vertical Ti

                  Blog: isazi's home

                  Sergei LadeishchikovS 1 Reply Last reply Reply Quote 2
                  • Sergei LadeishchikovS Offline
                    Sergei Ladeishchikov Bronze Member @isazi
                    last edited by

                    @isazi, thanks for the answer! What about no vibration when battery is below 13%? Does Suunto know about it too?

                    isaziI 1 Reply Last reply Reply Quote 1
                    • isaziI Offline
                      isazi Moderator @Sergei Ladeishchikov
                      last edited by

                      @Sergei-Ladeishchikov I honestly do not know about this one.

                      Watch: Suunto Vertical Ti

                      Blog: isazi's home

                      Sergei LadeishchikovS 1 Reply Last reply Reply Quote 0
                      • Sergei LadeishchikovS Offline
                        Sergei Ladeishchikov Bronze Member @isazi
                        last edited by

                        @isazi Not much is said about this. In my case, any vibration disappears after 13% (the watch is not in battery saving mode, “do not disturb” is off, normal use). Vibration disappears every time the battery is discharged, at least with software 2.30.26. I reported this earlier on the forum. At every charge above 13%, vibration starts working normally.
                        Maybe someone had the same situation?

                        SuperFlo75S GiPFELKiNDG jjpazJ 3 Replies Last reply Reply Quote 0
                        • SuperFlo75S Offline
                          SuperFlo75 Silver Members Bronze Member @Sergei Ladeishchikov
                          last edited by

                          @Sergei-Ladeishchikov I did not notice this behavior, but as vibrations are not really important for me, I‘m not sure about this topic…

                          Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
                          Suunto Wing
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                          • Sergei LadeishchikovS Offline
                            Sergei Ladeishchikov Bronze Member
                            last edited by

                            Perhaps it depends on the hardware? My Hardware 2901E2.

                            1 Reply Last reply Reply Quote 0
                            • GiPFELKiNDG Offline
                              GiPFELKiND Silver Members @Sergei Ladeishchikov
                              last edited by

                              @Sergei-Ladeishchikov said in Suunto Vertical: Bug Collection:

                              @isazi Not much is said about this. In my case, any vibration disappears after 13% (the watch is not in battery saving mode, “do not disturb” is off, normal use). Vibration disappears every time the battery is discharged, at least with software 2.30.26. I reported this earlier on the forum. At every charge above 13%, vibration starts working normally.
                              Maybe someone had the same situation?

                              Thats the same in my case!!!

                              If it doesn't challenge you, it doesn't change you. #lifewithasthma #runwithasthma #nevergiveup #pushinglimits #adventurestartshere Suunto D9, 9 Baro, 9 Peak, Vertical Ti, Race , Race s Courtney, SA (Beta) Android🏃🏼🧗⛷️🚵

                              1 Reply Last reply Reply Quote 1
                              • Y Offline
                                Yonialony
                                last edited by

                                Good morning everyone
                                I would appreciate your assistance…
                                In the last two weeks, the data on the cumulative climb (ascent) that there is in the run, which is illogically high for the terrain itself, identical routes that I ran with a Garmin Phoenix 6 or with a friend who ran with Coros, showed drastically different data (for example, running with 150 meters of cumulative height, the Suunto showed me 1100 meters…) I also did an automatic reset for the barometer and the altitude sensors Do you know or have met him?
                                Do you know how to handle it?

                                EgikaE 1 Reply Last reply Reply Quote 0
                                • jjpazJ Offline
                                  jjpaz Bronze Member @Sergei Ladeishchikov
                                  last edited by

                                  @Sergei-Ladeishchikov Below 20% battery level vibration level is lowered, I have noticed that behavior in my Suunto Vertical.
                                  It’s a bit annoying because I can train several days with battery below 20% before recharge it.
                                  I could understand a “battery saving mode” below 10% or 5% battery level but, below 20% with the new battery lifes??

                                  Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                                  Sergei LadeishchikovS 1 Reply Last reply Reply Quote 1
                                  • Sergei LadeishchikovS Offline
                                    Sergei Ladeishchikov Bronze Member @jjpaz
                                    last edited by

                                    @jjpaz I also noticed a decrease in vibration intensity of about 13%, it seems like a barely noticeable vibration.

                                    kriskusK 1 Reply Last reply Reply Quote 0
                                    • kriskusK Offline
                                      kriskus Bronze Member @Sergei Ladeishchikov
                                      last edited by

                                      @Sergei-Ladeishchikov Seems like some early-stage energy saving mode which should normally be fully triggered at 10%. I have also noticed this (no vibrations) at around 20%

                                      Sergei LadeishchikovS 1 Reply Last reply Reply Quote 0
                                      • Sergei LadeishchikovS Offline
                                        Sergei Ladeishchikov Bronze Member @kriskus
                                        last edited by

                                        @kriskus If this is some kind of power saving mode, it definitely does not affect the backlight, notifications and sounds.

                                        isaziI 1 Reply Last reply Reply Quote 0
                                        • isaziI Offline
                                          isazi Moderator @Sergei Ladeishchikov
                                          last edited by

                                          @Sergei-Ladeishchikov as far as I know the vibration is adaptive and less strong as the battery goes down. I agree that for a device like the Vertical 20% is too early to stop vibrating, I will open a ticket with Suunto and see if they can change the threshold.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          Sergei LadeishchikovS 1 Reply Last reply Reply Quote 3
                                          • Sergei LadeishchikovS Offline
                                            Sergei Ladeishchikov Bronze Member @isazi
                                            last edited by

                                            @isazi The intensity of vibration, in my opinion, remains constant as the discharge progresses, except for the moment before it disappears.

                                            1 Reply Last reply Reply Quote 1
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