Suunto Vertical: Bug Collection
-
Hi, Unfortunately I dont have any images
The bug I went through is the watch dropping a big portion of my hike after freezing up
I run the suunto vertical in Hiking mode, with HR wrist off, with Belt HR on (Garmin HRM Plus), with ZoneSense on, Map on a 10km route (I’ve done this route many times before).
Throughout the hike the watch works fine and I know it’s still running because I have not paused it mistakenly or something. However when I am at the end of the race when I click on the button to end, it shows two green / red button as normal but the buttons look off (the X mark is smaller)
clicking on the buttons make no action possible (cannot end the hike and cannot go to the Feeling screen)
Thinking it was frozen I tried to go to anotherscreen within the hike section and it froze on the map screen. I could not do anything at all.
After few minutes My watch exits to the main clock screen. I check the suunto app for activities and it only recorded about 1hour45mins of activity.
The only difference this time from other hike is ZoneSense and HR belt.
Please help me
-
@dzembronja But it’s after the update, do you think it’s hardware? the barometer works and the altimeter is fine, it’s only during activity
-
Similar issue here today
Started my hike and locked the watch as usual. After approx 5km I noticed a tone change in the “km” beep sound (and no more splash screen with the time/km) but nothing more, the watch was still counting the distance and the map was working fine.
End of the walk, impossible to open the the preferences to unlock the buttons. The “circle” and “preference” text appears for 3 sec with a beep but then, back to the hiking screen. I had to force reboot the watch. I synced the watch and it only recorded 5.5km on my 18km hike. This matches when I noticed the beep tone change!
This is a pretty nasty bug
-
Just sent my issue to suunto support… received this mail
We have updated our Privacy Policy, to reflect the upcoming organizational changes over the next three months, after which the Group companies of Suunto in China will provide customer services, repair services, web operations, mobile & cloud development, and other key functions, and jointly collect and process your data with Suunto Oy
Sad decision
-
@darxmurf said in Suunto Vertical: Bug Collection:
Similar issue here today
Started my hike and locked the watch as usual. After approx 5km I noticed a tone change in the “km” beep sound (and no more splash screen with the time/km) but nothing more, the watch was still counting the distance and the map was working fine.
End of the walk, impossible to open the the preferences to unlock the buttons. The “circle” and “preference” text appears for 3 sec with a beep but then, back to the hiking screen. I had to force reboot the watch. I synced the watch and it only recorded 5.5km on my 18km hike. This matches when I noticed the beep tone change!
This is a pretty nasty bug
Had news from suunto, they will fix this issue in the next firmware. So, waiting for it
-
Hi,
I’m experiencing the map freezing issue again during navigation. While navigation is running, the map screen is displayed, but typically when I slow down or stop, the map freezes and stops updating my position entirely. The only way to make it work again is to go through all screens back to the map screen, after which it starts working again.
This is very frustrating because it leads to navigation mistakes, and in a race, it adds unnecessary kilometers since it’s difficult to immediately notice that the map has frozen again. In my last ultra trail race on Friday, I ended up covering at least 2 extra kilometers due to this bug.
This issue appeared with firmware 2.35.34, was resolved with firmware 2.37.34, but has now returned with firmware 2.37.48.
Aleš
