No-Map-Problem

mikekoski490 · 21 Jul 2023, 16:12

Weird. Mine worked fine with complete maps for about 2 weeks, but now locally from my house where it always works Im back to a semi black grid again - some map but when scrolling around the screen all black grid outside 500m radius. Since I drove to run outside this 500m zone, I had just black grid.

Another question: I tried changing map type from Outdoors to Detailed to Dark, which didn’t make a difference, but I noticed there was also no difference between Outdoors map and Dark map versions. Does ‘dark’ map mode only render in certain conditions?

Frederick Rochette · 22 Jul 2023, 08:26

Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

Wake up SUUUTO!!!

zhang965 · 22 Jul 2023, 09:51

@Frederick-Rochette said in No-Map-Problem:

Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

Wake up SUUUTO!!!

Suunto’s new campaign will be up

A Former User · 22 Jul 2023, 10:23

@zhang965 said in No-Map-Problem:

@Frederick-Rochette said in No-Map-Problem:

Have to go outside… and what appended??? No word… oh yes one… TIRED VERY TIRED

Wake up SUUUTO!!!

Suunto’s new campaign will be up

You can now do a new version, with “No Maps, no Rules!”
Enjoy everywhere!

freeheeler · 22 Jul 2023, 10:26

@Frederick-Rochette
does restarting the watch help?

Frederick Rochette · 23 Jul 2023, 15:20

@zhang965

laurent92m · 24 Aug 2023, 15:12

Hello,

Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

Do we have a clear fix for it or not ?
Thanks in advance
Best regards
Laurent

zhang965 · 24 Aug 2023, 15:53

@laurent92m said in No-Map-Problem:

Hello,

Vertical purchased 2 weeks ago (before reading pbs on this forum…) and yes map is a pb also for me.
I managed only once to have PARIS map displayed correctly on my watch after several trials and since then, impossible to use again the same map !

Do we have a clear fix for it or not ?
Thanks in advance
Best regards
Laurent

return the watch

Brad_Olwin · 24 Aug 2023, 18:09

@laurent92m Appears to be intermittent. Have you tried deleting and redownloading the map? Let me know if it continues not to work. I am going to bring this up with Suunto and see what they say. I see too many map issues here.

I recently traveled through 5 US states outside of my home state. I had one time a black map but the day before and day after it worked. Unclear why once the map did not show.

laurent92m · 25 Aug 2023, 08:27

Hello Brad,

Thanks for your reply.
Yesterday afternoon, I did the following:
1 - Soft reset of the watch ( Press 12 sec top right button)
2 - Calibrate compass

And since that I have been able to use Paris map during several activities and also open map without selecting first one sport.

One thought: as soon as you add a map, you might have to go throught steps 1 & 2 above , otherwise maps will not work including the ones which were working fine before…

Have a nice weekend
Laurent

Brad_Olwin · 25 Aug 2023, 17:48

@laurent92m said in No-Map-Problem:

Hello Brad,

Thanks for your reply.
Yesterday afternoon, I did the following:
1 - Soft reset of the watch ( Press 12 sec top right button)
2 - Calibrate compass

And since that I have been able to use Paris map during several activities and also open map without selecting first one sport.

One thought: as soon as you add a map, you might have to go throught steps 1 & 2 above , otherwise maps will not work including the ones which were working fine before…

Have a nice weekend
Laurent

Let me know what happens and if you see the black grid again post here or PM me with coordinates and I can send a note to Suunto. You should not have to soft reset after downloading a map. Glad this is working.

Likarnik · 27 Aug 2023, 06:39

@Brad_Olwin do you know if this is solved in next firmware update? I planed 250km bike ride yesterday and I had terrible experience with navigation. Sometimes map was shown, sometimes only part of it, sometimes no map. Sometimes zoom in/out helped and sometimes not. It’s completely unreliable. It was an out and back (with loop on end) route, so watch didn’t know in which direction I was going. When it said turn left, maybe it was left and maybe it was right. Most confusing was right/left at fork, ok, I’ll check the map and of course there was no map Did a lot of wrong turns, especially when I was in towns (first time there), where there are a lot of crossroads. I can not send you coordinates, because my phone can not store so much information Map was Friuli-Venezia Giulia in northern Italy, but this happened also on others, yesterday I really needed navigation that’s why I’m so pissed off.

A Former User · 27 Aug 2023, 15:03

@Likarnik

I just reset my watch to try to fix my GPS issues and now I too suffer from the no map problem. Restarts and reinstalling maps didn’t help. Might have to reset the watch again. It’s just been a great experience so far.

I planned to take the Vertical on my upcoming holiday, but I don’t think so. Garmin it is, yet again.

zhang965 · 27 Aug 2023, 19:51

@Likarnik said in No-Map-Problem:

Brad_Olwin do you know if this is solved in next firmware update? I planed 250km bike ride yesterday and I had terrible experience with navigation. Sometimes map was shown, sometimes only part of it, sometimes no map. Sometimes zoom in/out helped and sometimes not. It’s completely unreliable. It was an out and back (with loop on end) route, so watch didn’t know in which direction I was going. When it said turn left, maybe it was left and maybe it was right. Most confusing was right/left at fork, ok, I’ll check the map and of course there was no map Did a lot of wrong turns, especially when I was in towns (first time there), where there are a lot of crossroads. I can not send you coordinates, because my phone can not store so much information Map was Friuli-Venezia Giulia in northern Italy, but this happened also on others, yesterday I really needed navigation that’s why I’m so pissed off.

It’s the solution I found for myself:

mikekoski490 · 27 Aug 2023, 23:30

@zhang965 Excellent! Glad you will be heading over to the Garmin Forum now! Garmin users complain about their devices and Garmins lack of support there so your great wit will be a welcome ray of sunshine I’m sure.

isazi · 28 Aug 2023, 09:31

@Likarnik I have not seen the black grid on the testing firmware for a long time. Unfortunately, I have also never seen it on my production Vertical, so it may just be that the places where I travel have no issues. Anyway, from the bug-tracking system that is accessible to external testers, I see that developers fixed bugs that were causing the “black grid of death”. So, hopefully this is also a thing of the past.

Likarnik · 28 Aug 2023, 09:45

@isazi Hope so. Also hope we don’t have to wait until end of the year to push this to production.

BTW, I created a route in Komoot, is this their fault or suuntos?

This is from SA (pushed from Komoot). perfect overlay (as I said, out and back route):

isazi · 28 Aug 2023, 09:54

@Likarnik said in No-Map-Problem:

@isazi Hope so. Also hope we don’t have to wait until end of the year to push this to production.

I hope the same, but have no clue about the release.

BTW, I created a route in Komoot, is this their fault or suuntos?

Strange, could be the watch rendering, or the fact that the route is simplified (points pruning) during transfer to watch.

A Former User · 28 Aug 2023, 13:39

@isazi I don’t see the black grid of death but a white background with a few brown lines and nothing else.

isazi · 28 Aug 2023, 13:44

@Ilya-Sul never seen that, can you share a picture?