No-Map-Problem
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@Alexander did you tried what I suggested : just stop your watch (not a soft reset, just a simple « turn off » thru settings/general menu ?
Then turn it on. -
@Tieutieu
No, I only read that afterwards. I’ll test it tomorrow. -
@Tieutieu This thread is about very specific map issue, when “black grid” is starting showing ONLY when visible map area is covering certain locations, causing the whole watch malfunctioning and eventually crashing. For this issue stopping/starting watch doesn’t any help. I have such “black magic” spot right couple kilometers from my home. Every time i’m running there with maps on i’m having this issue. Even staying home and just moving maps there i reproduce this crash every single time. No issues with maps in many other locations where I used them. Stopping/starting has the same effect as soft reset in my case, means my SV crashes on “black magic” spot after stopping/stsrting as well as after soft reset.
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I tried the method to switch off the watch temporary, after SW did not at all solve the map issue.
Unfortunately it does not help either. Even with the updated maps zooming out works until 500m, at 1000m parts of the map are missing (and do not reappear) and 2000m only shows the black Grid without any map.
And, overall the watch reacts incredibly sluggish and slow, to move from one screen to the next does not work properly, it requires several seconds (using the buttons, as touch does not work at all) to move from one to the next, and sometimes screens are skipped.
Currently I am a little bit frustrated I have to admit, as the map was the most important feature that motivated me to move away from the S9. -
Newest update seems to fix the black grid issue or at least my case, very nice!
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@vpet_09 Just updated my SV, and my local “black magic” spot doesn’t crashes my watch anymore!
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nice surprise and update! Map is visible in all zoom-levels, watch seems to react significantly faster, too. -
@A-Former-User said in No-Map-Problem:
That’s all that shows up. Needless to say, that’s not what my hometown looks like.
I have this exact problem now where I live
Sweden, Västra Götaland County
(other regions seem to work) -
@Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.
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@isazi said in No-Map-Problem:
@Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.
The same for me for the same region. I was in contact with a support agent today that recommended me to send back the watch. Is this the solution or will the map be fixed/updated?
@Henrik-Jacobsson, have you got any support?
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@Mats-Persson I would certainly not send my watch back if this is the only issue you have….
There is lot of chance that it fille be fixed, but it could take time to come.
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@Mats-Persson @Henrik-Jacobsson Could you share (Direct Message) specific location to me which have problems? Coordinates or place name
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@Mats-Persson @Henrik-Jacobsson you should see an update for “Västra Götaland County” in your Suunto App and can download it to the watch
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@pavel-samokha said in No-Map-Problem:
@Mats-Persson @Henrik-Jacobsson you should see an update for “Västra Götaland County” in your Suunto App and can download it to the watch
Thanks! I see it, and will try it soon. I also got weird suggestions from customer support and then sending the watch for repair (when other regions work well)
Great response on fixing the map that quickly
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@Mats-Persson @Henrik-Jacobsson forgot to say, after map update you may need to restart your watch - otherwise it may have old map cached in memory
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@pavel-samokha hello. Need to restart watch after each map update ? Soft reset ? Thanks
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@Antoine you don’t need to, the cache will go away eventually, but in cases update is supposed to fix something it’s better to do soft reset to be sure you see updated version (e.g. go settings -> general -> power off, then power on by pressing upper button)
Opinions expressed are solely my own and do not express the views or opinions of my employer
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@pavel-samokha Many thanks for your support and solution to the problem!
There was indeed a notification in the maps section and the map now works fine after I deleted the old one and downloaded the new one and did a soft reset (power off/on).
Perhaps good to educate customer support not to tell people to send back watches when the problem is only map related and can be fixed remotely!
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@pavel-samokha For my SV I noticed a increased battery consumption after downloading new maps or updating maps… for example from 100% to 10% in about 3 weeks, and normally it goes from 100% to 10% in 4 weeks… but I also noticed a normal behavior when doing a soft reset after charging and downloading maps… can you explain this behavior?
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@SuperFlo75 I don’t think updated maps have any influence on battery life
