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No-Map-Problem

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  • M Offline
    Majkel Paszeko @Egika
    last edited by 15 Dec 2023, 14:24

    @Egika Thanks for clarifying this. One more ask, can you somehow figure out if this map upgrade was also supposed to fix this very issue of hanging maps and eventually crashing whole watch on certain “black magic spots”, which this thread is acctually about? The issue that Pavel referred as processing some geometry bug.
    Since this issue - when unluckly happened - is the worst about map interface, this info would be important factor for decision to upgrade maps or not.

    E 1 Reply Last reply 15 Dec 2023, 14:31 Reply Quote -1
    • E Offline
      Egika Platinum Member @Majkel Paszeko
      last edited by 15 Dec 2023, 14:31

      @Majkel-Paszeko no idea. Let’s check if @pavel-samokha can share more insights.

      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
      Race S All Black - Titanium Courtney
      Run Lime

      P 1 Reply Last reply 15 Dec 2023, 14:59 Reply Quote 0
      • P Offline
        pavel.samokha @Egika
        last edited by 15 Dec 2023, 14:59

        @Egika danny-devito-nope.gif

        Opinions expressed are solely my own and do not express the views or opinions of my employer

        1 Reply Last reply Reply Quote 2
        • M Offline
          MiniForklift Platinum Member
          last edited by MiniForklift 15 Dec 2023, 18:18

          I now have the black screen issue with maps, first time I’ve encountered this. Loaded up the same route I ran yesterday but now the screen is essentially just a breadcrumb like my old S9B. No grid lines or anything, the background is just a solid black screen

          Did a soft reset and tried again but no luck. Hopefully the next update will restore the maps back to the excellence that they were

          SV Titanium Solar Forest

          T 1 Reply Last reply 15 Dec 2023, 18:25 Reply Quote 0
          • T Offline
            Tieutieu Platinum Member @MiniForklift
            last edited by Tieutieu 15 Dec 2023, 18:25

            @MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

            Suunto’s devices at home :
            Vertical titanium solar
            Suunto Race S
            S9pp titanium sand
            Suunto Wing
            S9B titanium Ambassador edition, A3P, X6

            M 2 Replies Last reply 15 Dec 2023, 18:31 Reply Quote 0
            • M Offline
              MiniForklift Platinum Member @Tieutieu
              last edited by 15 Dec 2023, 18:31

              @Tieutieu said in No-Map-Problem:

              @MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

              Thanks. Do you mean stop and then restart it during an activity?

              SV Titanium Solar Forest

              T 1 Reply Last reply 15 Dec 2023, 18:40 Reply Quote 0
              • A Offline
                Alexander
                last edited by 15 Dec 2023, 18:32

                A short walk with the map update.

                77cd0f7f-4625-42bb-8e45-60c954e6bd98-image.jpeg

                d039bb5f-c90e-4773-a48e-830111330810-image.png

                e5f611b3-7718-403c-9bb0-2483cdf19b47-image.jpeg

                d7dec7e8-4f79-42a9-a455-171c0c46b222-image.jpeg

                Ambit 3 Peak / S9 Baro / Vertical Titanium Solar

                M T 2 Replies Last reply 15 Dec 2023, 20:29 Reply Quote 1
                • T Offline
                  Tieutieu Platinum Member @MiniForklift
                  last edited by Tieutieu 15 Dec 2023, 18:40

                  @MiniForklift nope : go to « settings/general/stop the watch ».
                  No way to solve it during activity.
                  Let us know if it solved !

                  Suunto’s devices at home :
                  Vertical titanium solar
                  Suunto Race S
                  S9pp titanium sand
                  Suunto Wing
                  S9B titanium Ambassador edition, A3P, X6

                  1 Reply Last reply Reply Quote 1
                  • M Offline
                    Majkel Paszeko @Alexander
                    last edited by 15 Dec 2023, 20:29

                    @Alexander Thanks for sharing this. So it’s clear that map update didn’t fix the major map issue.

                    1 Reply Last reply Reply Quote 1
                    • M Offline
                      MiniForklift Platinum Member @Tieutieu
                      last edited by 15 Dec 2023, 23:07

                      @Tieutieu said in No-Map-Problem:

                      @MiniForklift try to stop your SV and restart it. Every (few) time I had the no map issue, soft reset didn’t solved but restarting my SV dit work

                      Thank you. I powered off and left it for 5mins or so and now the maps are working as normal. Merci @Tieutieu

                      SV Titanium Solar Forest

                      T 1 Reply Last reply 16 Dec 2023, 07:06 Reply Quote 2
                      • T Offline
                        Tieutieu Platinum Member @MiniForklift
                        last edited by Tieutieu 16 Dec 2023, 07:06

                        @MiniForklift cool ! Glad to hear it solved !
                        I also noticed that when I go the first time to the map screen during an exercise, there is some kind of short « loading time », and if I too quickly try to use zoom button or navigate on map, I can have some black grid (and most of time it dissapears very quickly). Now I just wait a few seconds and since then I didn’t had the problem again.

                        Suunto’s devices at home :
                        Vertical titanium solar
                        Suunto Race S
                        S9pp titanium sand
                        Suunto Wing
                        S9B titanium Ambassador edition, A3P, X6

                        1 Reply Last reply Reply Quote 1
                        • T Offline
                          Tieutieu Platinum Member @Alexander
                          last edited by 16 Dec 2023, 11:47

                          @Alexander did you tried what I suggested : just stop your watch (not a soft reset, just a simple « turn off » thru settings/general menu ?
                          Then turn it on.

                          Suunto’s devices at home :
                          Vertical titanium solar
                          Suunto Race S
                          S9pp titanium sand
                          Suunto Wing
                          S9B titanium Ambassador edition, A3P, X6

                          A M 2 Replies Last reply 16 Dec 2023, 12:03 Reply Quote 0
                          • A Offline
                            Alexander @Tieutieu
                            last edited by 16 Dec 2023, 12:03

                            @Tieutieu
                            No, I only read that afterwards. I’ll test it tomorrow.

                            Ambit 3 Peak / S9 Baro / Vertical Titanium Solar

                            1 Reply Last reply Reply Quote 0
                            • M Offline
                              Majkel Paszeko @Tieutieu
                              last edited by 16 Dec 2023, 14:36

                              @Tieutieu This thread is about very specific map issue, when “black grid” is starting showing ONLY when visible map area is covering certain locations, causing the whole watch malfunctioning and eventually crashing. For this issue stopping/starting watch doesn’t any help. I have such “black magic” spot right couple kilometers from my home. Every time i’m running there with maps on i’m having this issue. Even staying home and just moving maps there i reproduce this crash every single time. No issues with maps in many other locations where I used them. Stopping/starting has the same effect as soft reset in my case, means my SV crashes on “black magic” spot after stopping/stsrting as well as after soft reset.

                              S 1 Reply Last reply 17 Dec 2023, 12:06 Reply Quote 0
                              • S Offline
                                Shrek3k @Majkel Paszeko
                                last edited by Shrek3k 17 Dec 2023, 12:06

                                I tried the method to switch off the watch temporary, after SW did not at all solve the map issue.
                                Unfortunately it does not help either. Even with the updated maps zooming out works until 500m, at 1000m parts of the map are missing (and do not reappear) and 2000m only shows the black Grid without any map.
                                And, overall the watch reacts incredibly sluggish and slow, to move from one screen to the next does not work properly, it requires several seconds (using the buttons, as touch does not work at all) to move from one to the next, and sometimes screens are skipped.
                                Currently I am a little bit frustrated I have to admit, as the map was the most important feature that motivated me to move away from the S9.

                                using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
                                OS - Android 15/Pixel Pro 7

                                1 Reply Last reply Reply Quote 0
                                • V Offline
                                  vpet_09
                                  last edited by 18 Dec 2023, 12:54

                                  Newest update seems to fix the black grid issue or at least my case, very nice!

                                  M 1 Reply Last reply 18 Dec 2023, 16:35 Reply Quote 13
                                  • M Offline
                                    Majkel Paszeko @vpet_09
                                    last edited by 18 Dec 2023, 16:35

                                    @vpet_09 Just updated my SV, and my local “black magic” spot doesn’t crashes my watch anymore!

                                    S 1 Reply Last reply 18 Dec 2023, 21:10 Reply Quote 10
                                    • S Offline
                                      Shrek3k @Majkel Paszeko
                                      last edited by 18 Dec 2023, 21:10

                                      🙏 nice surprise and update! Map is visible in all zoom-levels, watch seems to react significantly faster, too.

                                      using a Suunto Vertical & Suunto Wings; mostly running (AKA stomping around) and cycling mostly through the northern german "wilderness"
                                      OS - Android 15/Pixel Pro 7

                                      1 Reply Last reply Reply Quote 4
                                      • Henrik JacobssonH Offline
                                        Henrik Jacobsson @Guest
                                        last edited by 6 Feb 2024, 22:09

                                        @A-Former-User said in No-Map-Problem:

                                        @isazi
                                        20230828_204928.jpg

                                        That’s all that shows up. Needless to say, that’s not what my hometown looks like.

                                        I have this exact problem now where I live 😞
                                        Sweden, Västra Götaland County
                                        (other regions seem to work)

                                        isaziI 1 Reply Last reply 6 Feb 2024, 22:35 Reply Quote 0
                                        • isaziI Offline
                                          isazi Moderator @Henrik Jacobsson
                                          last edited by 6 Feb 2024, 22:35

                                          @Henrik-Jacobsson yes, there seem to be an issue with this specific region, and Suunto is aware of it.

                                          Watch: Suunto Vertical Ti

                                          Blog: isazi's home

                                          Mats PerssonM 1 Reply Last reply 7 Feb 2024, 20:48 Reply Quote 0
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