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solar charging

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  • T Offline
    Tieutieu Platinum Member
    last edited by Tieutieu 7 Apr 2024, 15:41 4 Jul 2024, 15:32

    Hi, yesterday’s update didn’t changed my issue.
    I also did a soft reset => no change
    stop/start => no change
    Unpin solar widget/soft rest/pinn widget => no change
    My solar charging still remains in “sleep mode”, no indications of charge, bright sun.
    It seems that you won’t be able to avoid support😭
    But don’t know when…I have plenty of races and training in the next months…and I’m not motivated to come back to my S9b ; but I guess I may not have choice.
    If anyone has a tip that could help me, it would be awesome.
    I really don’t now when or why it stopped working, it had no special event that could have damaged it

    Suunto’s devices at home :
    Vertical titanium solar
    Suunto Race S
    S9pp titanium sand
    Suunto Wing
    S9B titanium Ambassador edition, A3P, X6

    E 1 Reply Last reply 4 Jul 2024, 15:36 Reply Quote 0
    • E Offline
      EzioAuditore Gold Members @Tieutieu
      last edited by 4 Jul 2024, 15:36

      @Tieutieu Did you try factory restore? I had gps shifts quite bad not being solved by soft. So as a last resort I did factory. Now the track is spot on.

      Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
      Suunto Wing

      T 1 Reply Last reply 4 Jul 2024, 15:40 Reply Quote 0
      • T Offline
        Tieutieu Platinum Member @EzioAuditore
        last edited by 4 Jul 2024, 15:40

        @EzioAuditore not very motivated to do so right now…I’ll try after my big race scheduled by the end of august. Don’t want to loose hrv/vo2/shape and all custom modes for now.
        Is a hard reset really so different than an update, except factory settings reset ?

        Suunto’s devices at home :
        Vertical titanium solar
        Suunto Race S
        S9pp titanium sand
        Suunto Wing
        S9B titanium Ambassador edition, A3P, X6

        E 1 Reply Last reply 4 Jul 2024, 15:42 Reply Quote 0
        • E Offline
          EzioAuditore Gold Members @Tieutieu
          last edited by 4 Jul 2024, 15:42

          @Tieutieu I completely understand. But as I said I tried everything and the shift was not going away. After contacting support we decided do a factory before sending the watch. After the hard reset the gps track is spot on. So if is definitely different to the soft

          Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
          Suunto Wing

          T 1 Reply Last reply 4 Jul 2024, 15:43 Reply Quote 0
          • T Offline
            Tieutieu Platinum Member @EzioAuditore
            last edited by 4 Jul 2024, 15:43

            @EzioAuditore yep. It will be the « last chance try » before sending it…

            Suunto’s devices at home :
            Vertical titanium solar
            Suunto Race S
            S9pp titanium sand
            Suunto Wing
            S9B titanium Ambassador edition, A3P, X6

            M 1 Reply Last reply 5 Jul 2024, 06:17 Reply Quote 3
            • B Offline
              Brad_Olwin Moderator @Tami999
              last edited by 4 Jul 2024, 23:51

              @Tami999 said in solar charging:

              @Tieutieu said in solar charging:

              @sartoric I just did a soft reset. It’s full sun out there. Still “sleep mode displayed”, not indication of solar charging.
              I’ll wait for next update.

              Maybe try give it a soft slap. For me worked and since than it works like before. I covered screen and punched it softly on my leg with soft little power 😂

              @Brad_Olwin said in solar charging:

              @riccardo88ve May be true, here is last week for mine, no issues. I would contact support.
              IMG_1249.jpeg IMG_1248.jpeg

              Brad, what’s that black version of Athletic 5? Never seen. Its Suunto Staff only or something?

              That was a gift from a Suunto employee, it is an Ambassador strap and can’t be purchased. I was lucky!

              Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

              1 Reply Last reply Reply Quote 1
              • M Offline
                Mff73 @Tieutieu
                last edited by 5 Jul 2024, 06:17

                @Tieutieu said in solar charging:

                @EzioAuditore yep. It will be the « last chance try » before sending it…

                I saw one advice about gently tap your watch on something. Did you try? Maybe solar panel has some little disconnection which could be temporarily fixed like this, or at least tend to prove that it is HW issue?

                Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                Suunto Vertical all black
                Wife : S9PP
                SA: Always the latest beta :)
                Android 13, Galaxy S205G

                T 1 Reply Last reply 5 Jul 2024, 06:20 Reply Quote 0
                • T Offline
                  Tieutieu Platinum Member @Mff73
                  last edited by 5 Jul 2024, 06:20

                  @Mff73 I haven’t really tried yet that but I’m really skeptical about that…
                  I’m wondering how and when it stopped working.
                  Battery life of the SV is so huge and we had so few sun past months that I never had questionned the solar charging !

                  Suunto’s devices at home :
                  Vertical titanium solar
                  Suunto Race S
                  S9pp titanium sand
                  Suunto Wing
                  S9B titanium Ambassador edition, A3P, X6

                  M 1 Reply Last reply 5 Jul 2024, 06:29 Reply Quote 0
                  • M Offline
                    Mff73 @Tieutieu
                    last edited by 5 Jul 2024, 06:29

                    I would be skeptical as well, but it doesn’t cost any buck to try 😋.
                    I don’t have solar here (nor so much sun 😬) so I am not used to such behaviours to help more. Just reading some not so silly tricks here and there 😎.

                    Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                    Suunto Vertical all black
                    Wife : S9PP
                    SA: Always the latest beta :)
                    Android 13, Galaxy S205G

                    1 Reply Last reply Reply Quote 0
                    • T Offline
                      Tieutieu Platinum Member
                      last edited by Tieutieu 7 Sept 2024, 11:13 9 Jul 2024, 10:12

                      I finally decided to try a hard reset…unfortunatly solar charging isn’t working after…
                      No other choice than sending my watch for support…
                      And I was almost ready to order a Race S this morning has 2nd watch…but it’s already out of stock…
                      So I will have to wait till end of summer to send my SV for repairing…😢

                      Suunto’s devices at home :
                      Vertical titanium solar
                      Suunto Race S
                      S9pp titanium sand
                      Suunto Wing
                      S9B titanium Ambassador edition, A3P, X6

                      E 1 Reply Last reply 9 Jul 2024, 12:25 Reply Quote 0
                      • E Offline
                        EzioAuditore Gold Members @Tieutieu
                        last edited by 9 Jul 2024, 12:25

                        @Tieutieu Pity 😞 But all the best and enjoy the summer.

                        Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                        Suunto Wing

                        T 1 Reply Last reply 9 Jul 2024, 13:50 Reply Quote 0
                        • T Offline
                          Tieutieu Platinum Member @EzioAuditore
                          last edited by Tieutieu 7 Sept 2024, 13:51 9 Jul 2024, 13:50

                          @EzioAuditore Battery life of the SV is still so huge that I should not feel limited. But I’m sad that solar charging seems to be broken for good…also because I didn’t did anything special to my watch (except lot of training !)

                          Suunto’s devices at home :
                          Vertical titanium solar
                          Suunto Race S
                          S9pp titanium sand
                          Suunto Wing
                          S9B titanium Ambassador edition, A3P, X6

                          1 Reply Last reply Reply Quote 0
                          • R Offline
                            riccardo88ve
                            last edited by 9 Jul 2024, 13:55

                            Hi, I sent the vertical solar for service because the solar charging panel was gone! One week and it was returned fully functional (not all the circles were filled). Now problems again, anyone noticed any bugs in the watch face regarding solar charging indicator? It looks like the solar charging indicator is malfunctioning! Does it happen to you too? I would like to have feedback to rule out a malfunction of the solar panel (it was replaced a month ago).

                            E 1 Reply Last reply 9 Jul 2024, 13:58 Reply Quote 0
                            • E Offline
                              EzioAuditore Gold Members @riccardo88ve
                              last edited by EzioAuditore 7 Sept 2024, 13:58 9 Jul 2024, 13:58

                              @riccardo88ve Maybe too much sun/heat ‘unglues’ the connector? I cannot comment on this I am not in very sunny country now. Will go to Greece in couple of days and will see.

                              Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                              Suunto Wing

                              1 Reply Last reply Reply Quote 0
                              • T Offline
                                Tieutieu Platinum Member
                                last edited by 10 Jul 2024, 16:01

                                Well, my SV goes next monday for repair in the CZ repair center. I hope they will solve issue (anyone experimented this CZ repair center VS finland?)
                                (I finally ordered a SRs that will arrive tomorrow, so I won’t be naked !)

                                Suunto’s devices at home :
                                Vertical titanium solar
                                Suunto Race S
                                S9pp titanium sand
                                Suunto Wing
                                S9B titanium Ambassador edition, A3P, X6

                                1 Reply Last reply Reply Quote 0
                                • SvenSchroeterS Offline
                                  SvenSchroeter
                                  last edited by 27 Aug 2024, 14:44

                                  I am experiencing the same issue. Have noticed the solar energy real time widget does not respond, and the collected charge over time bar graph is close to empty.

                                  Tried soft reset, factory reset and full charge cycle.

                                  Nothing has fixed it. Happened from one day to another just over a week or two ago. Have contacted support and they want to see the watch. But I am stuck woth a schedule full of races and events and don’t want to send it in right now… hopefully it’s a FW issue which can be resolved in the next update… but I have my doubts. Let’s see what happens, it’s not a deal breaker as much as it is a little annoying and dissapointing.

                                  Suunto Vertical Ti Solar (Daily)
                                  Suunto Race (Wife Daily)
                                  Retired: Suunto Ambit3 / Ambit / Core

                                  https://www.strava.com/athletes/142980701

                                  B 1 Reply Last reply 27 Aug 2024, 14:50 Reply Quote 0
                                  • B Offline
                                    Brad_Olwin Moderator @SvenSchroeter
                                    last edited by Brad_Olwin 27 Aug 2024, 14:50

                                    @SvenSchroeter said in solar charging:

                                    I am experiencing the same issue. Have noticed the solar energy real time widget does not respond, and the collected charge over time bar graph is close to empty.

                                    Tried soft reset, factory reset and full charge cycle.

                                    Nothing has fixed it. Happened from one day to another just over a week or two ago. Have contacted support and they want to see the watch. But I am stuck woth a schedule full of races and events and don’t want to send it in right now… hopefully it’s a FW issue which can be resolved in the next update… but I have my doubts. Let’s see what happens, it’s not a deal breaker as much as it is a little annoying and dissapointing.

                                    I used mine for a 5d fast pack at the end of July and solar worked well, I am on FT firmware but have never had this issue. I am concerned it is hardware, I would contact support or fill out a warranty ticket online and send the watch in.

                                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                    SvenSchroeterS 1 Reply Last reply 27 Aug 2024, 14:57 Reply Quote 0
                                    • SvenSchroeterS Offline
                                      SvenSchroeter @Brad_Olwin
                                      last edited by 27 Aug 2024, 14:57

                                      @Brad_Olwin - I am pretty confident it is a HW issue aswell. Am considering the suunto race s to get me bye in the meantime… I am in italy and there is no support here… I have to do the online repair request. I guess it will be a few weeks before I have it back. Considering a week just shipping forward and back and then someone on the other end to recieve it and look at it. A few weeks for sure.

                                      Suunto Vertical Ti Solar (Daily)
                                      Suunto Race (Wife Daily)
                                      Retired: Suunto Ambit3 / Ambit / Core

                                      https://www.strava.com/athletes/142980701

                                      B sartoricS 2 Replies Last reply 27 Aug 2024, 15:00 Reply Quote 0
                                      • B Offline
                                        Brad_Olwin Moderator @SvenSchroeter
                                        last edited by 27 Aug 2024, 15:00

                                        @SvenSchroeter I am in the US and had to send in a 9PP, had it back in 1.5 weeks and went to Finland and back. Hopefully yours will be quicker than two weeks. The RaceS is a great second watch, in fact I wear my RaceS most of the time (easy to sleep with) and use the Vertical when I want the bigger screen and longer battery life.

                                        Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                                        1 Reply Last reply Reply Quote -1
                                        • sartoricS Offline
                                          sartoric Moderator @SvenSchroeter
                                          last edited by 27 Aug 2024, 15:34

                                          @SvenSchroeter
                                          Shipping is really fast, usually, like a couple of days.

                                          I’ve noticed that the “weekly” bars widget, with the production FW, seem to refresh only after a restart. They normally are stuck to the min value while the complication works correctly

                                          SVTS - 2.40.38
                                          SSSWHR BARO Amber - 2.8.32
                                          Samsung A5 2016 - Android 7.0
                                          Samsung A33 2022 - Android 14 - One UI 6.1
                                          Suunto App Android 5.3.5 beta
                                          Suunto App IOs 2.46.0 (19453) beta on MBP M1

                                          SvenSchroeterS 1 Reply Last reply 27 Aug 2024, 16:22 Reply Quote 1
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