Conclusions about the Suunto Vertical

It’s weird that for some the watch works perfectly and for some not, I’m afraid this could be a hardware related thing

Tieutieu

@Dan-Cantir said in Conclusions about the Suunto Vertical:

It’s weird that for some the watch works perfectly and for some not, I’m afraid this could be a hardware related thing

Not afraid ! People expressing here are mostly people with issues ; it is important to improve and solve ; but it probably represents just a few among of all SV users.

Brad_Olwin

@Dan-Cantir Highly unlikely to be hardware, the field testers often test more than one hardware version and a very large number of different firmware versions. I have two different hardware versions of the SV, one on field test firmware and one on production firmware. Neither have the issues posted here with maps or crashing.

Brad_Olwin

@fluca I disagree with your statement. I think Suunto is targeting specific groups as they have done in the past. The Vertical is essentially the flagship outdoor watch, an Ambit replacement if you will. IMHO this watch is not a watch built for triathlons, ultra racing or marathons. For racing I much prefer the size and weight of the S9P/S9PP with the latter being my favorite. The S9PP was my main watch for my last 100 mile race that I wore alongside the Vertical. Neither one had any issues, both had nearly identical stats for the race.

@Brad_Olwin said in Conclusions about the Suunto Vertical:

Neither have the issues posted here with maps or crashing.

What I meant is there could be a possibility that some of the watches have got a faulty electrical component that overheats or something and causes the crash. It could be a small % of all produced watches, otherwise it is hard to understand how could a software work good on some watches and crash on others. For example, I have read some rumours that Garmin switched the display supplier mid-production on some of their Fenix lineup, so someone could get a “Good display Fenix” and other a “Not so good display Fenix”. Just an idea, not pretending any of these are true. I was excited about Vertical being my next watch, but since these issues occur I am not so sure anymore. In my country we don’t have offical Suunto, so I have to buy it in another country, making the eventual return process(if I get a faulty device) really complicated.

Jamie BG

@Dan-Cantir
These are generally software and generally software butgs.
There is such much flexibility with these watches these days that it could be something as simple as you having one specific data field that may be causing the bug and as no one else is using it they aren’t experiencing it, but you are.
All you can do is try to work with support.

Assume you have tried rebooting the watch - I often find that post updates its worth rebooting any tech device as its amazing how often glitches can arise from an update that rebooting completely fixes.

Sascha Domres

@Brad_Olwin the fact that the maps work for you is certainly due to the fact that you are testing in a different region. Based on my experience within Germany, I cannot rely on maps outside of my hometown. how can I know if the maps work in another region or another country without me being there. for me it seems that some cards are faulty and you don’t know which ones are affected. Forum said that some maps for Germany are incorrect. for example Cologne NRW. I would like Suunto to communicate accordingly. "We found errors in map XYZ… please delete them and download them again… that would be transparent and trust in the map would be restored…

freeheeler

@Sascha-Domres
if I may chime in here… our forum friend @mikekoski490 also had issues with maps, far away from germany. my wild guess, it is coincidence and difficult to test. also difficult to verify before travelling.

please see the below link with a brief description what to do if restarting the watch doesn’t help. this is all we can do to support developers to improve maps
https://forum.suunto.com/post/123379

Mff73

@Sascha-Domres
Maybe it is not the map itself, but a sum of other circumstances which leads to map not displayed (and of course I really don’t know ).
I had once, no map with previous/initial FW: restart of watch solved it, and map is still the same.
My personal case, just that.

Brad_Olwin

@Sascha-Domres I have tested this in six different regions so far in the US and will test in Europe next week. So, I think somewhat isolated but clearly some regions or some type of watch usage is an issue.

Tieutieu

I also had few no map issues with first firmware. Soft reset didn’t solved, but stopping/restarting the watch did. Since then not a single black map. Have use it in different regions (different maps)

trailcafe

@Brad_Olwin where will you stay in Europe? Doing a race here?

gone troppo

My maps here in Australia whilst taking bout 10 hours to download worked great recently on an off trail hike and got us out of trouble many times including leading us out of the rainforest at night with headlights everyone in our group loved my watch by then end

EzioAuditore

Black maps only in the beginning but I’ve been gifted with 4 crashes mid activity. One with the latest hot fix

I’ve shelved the Vertical for now, as I find it too unreliable. It also gives me the chance to let it drain completely for once.

fluca

@Brad_Olwin I agree 100% with you because what you say make sense for me. But it seems to me is not related to my post you are replying or am I missing something?

zhang965

@fluca said in Conclusions about the Suunto Vertical:

Brad_Olwin I agree 100% with you because what you say make sense for me. But it seems to me is not related to my post you are replying or am I missing something?

That’s normal, dude, it’s his style,

Welcome to Suunto community

@Brad_Olwin said in Conclusions about the Suunto Vertical:

@Sascha-Domres I have tested this in six different regions so far in the US and will test in Europe next week. So, I think somewhat isolated but clearly some regions or some type of watch usage is an issue.

Or yours is the one that works hehe

Brad_Olwin

@fluca This was your statement about degradation in reliability and chasing Garmin by Suunto.

Brad_Olwin

@trailcafe No. here for work and a very short visit.