Disappointing launch
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I registred on Suunto pages earlier, to notify me after the Titanium version will be available
No info, but today I ordered Titanium one, as written above only one piece can be ordered.
We will see what will be… -
When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto. I am not a Suunto basher and from previous posts (not Race related ) hopefully that is evident. The customer experience is part of brand loyalty. Prior to giving Vertical a shot I was a loyal Garmin fan 15 years. Loved the Vertical but ultimately returned due to the lugs digging into the wrist. Early reports suggest design tweaks have solved that issue. If so, I‘LL be ecstatic and put those 7 Suunto Watch bands I bought for the vertical to great use. Hopefully Suunto realizes there are lots of folks hoping for their long-term success as we need competition from quality companies in this space. So, again, just increase communication to your customers and problems easily solved.
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I’ve been using the steel version for a week and yesterday second time I ordered the titanium version - I’m waiting for delivery information. I hope that the delivery date will not change to May 2024 as before…
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@craigeggleton said in Disappointing launch:
When did Suunto start using UPS v DHL for US shipments? Randomly my UPS account flagged a shipment to my address from Suunto. Progress at least but interestingly no notification from Suunto.
There has been a Suunto employee posting on FaceBook about that they are shipping but due to a software problem, not updating those user Emails in the same speed.
see here:
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The situation with the Titanium version may be under control by now.
Yesterday I ordered one directly from Suunto.it (Italian version of the site) and today they delivered the package, that’s arriving tomorrow.
All’s well that ends well… -
Look what I have found
…!
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DHL sent me an email to delivered my SRT tomorrow.
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duplicate post
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@Egika Dan is quite the coup for Suunto. He was HEAVILY involved in the initial coros successes
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@General_Witt As I mentioned earlier, ordered on launch day, no emails, no communication, nothing. No indication of anything. Strange.
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@colinmacdon I ordered mine 2 days ago directly from Suunto site (Titanium version) and got it today, 48 hours later. That’s my experience from Italy.
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@colinmacdon Same boat and then mysteriously I received a notification in my UPS app that a shipment was coming to me. I’m in the US and not sure where you are but it might be worth a shot to check UPS site. I’ve checked the Global E site several times (used to be who we received updates from for Suunto) and that shows no updates since I ordered the watch. As a back up plan (not knowing Suunto actually shipped the first watch) I did order another Race from Amazon US which will arrive 10/28. I’d recommend US customers to order directly from Amazon. As of today prime members can have the Titanium by 10/28.
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@colinmacdon I ordered mine today, DHL has confirmed delivery tomorrow!
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@colinmacdon hey, so I’m also from Canada and ordered a Ti version on launch day. This morning I chatted with support for the 3rd time and they couldn’t tell me when the order would be shipped.
The thing is, I just received an email from UPS saying an order is scheduled to be delivered tomorrow from Suunto. The tracking number in that email shows it was shipped 2 days ago from Finland. I don’t know if you have a UPS My Choice account, but it might be worth it to check if you wanna be sure.
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@FoleyRose Just chatted with support 3rd time as well. I mentioned that others have received an apology email, etc. with the option of small re-imbursement or an accessory. And while I am not specifically looking for that (would be nice though :), they have mentioned all 3 chat sessions that I will receive some kind of email.
Their update was: “You should receive it then, I am not able to provide the tracking information as it is not available for me, but also can escalate the case to the relevant department and request for it. As soon as I receive the reply, I will contact you via email”
edit: checked the UPS My Choice, and wouldn’t you know…delivery from Suunto scheduled for tomorrow.
Mystery solved. Very strange ordering experience. -
@colinmacdon there you go. It’s baffling to me that their support agents don’t even know if an order has been shipped.
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@FoleyRose have you read the above FB comment I posted here? I think it explains those shipped-before-acknowledged situation in north America
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@Egika yes I have, but he mentions the black model specifically. That might have been a mistake though.
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When wearing the watch normally, you cannot do push-ups in it because the crown presses against the wrist, which activates the screen and then the settings. There is no option to block this. There is also no night mode for the display, either it is on all the time - no sense, or the gesture - no sense. You can check the time by clicking the button, but then the screen wakes up completely and lights up for about a minute. Does anyone have similar observations? There are some features that can be added in this software but no one has been doing it for a long time.
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@Plenuscausa
“for a long time” is relative IMO.
if you have set raise to wake correctly you can see the time, but you see the full watchface only if full wake is activated.
when DND is active the watch requires button press, which is by purpose and I guess a lot of people appreciate not being blinded by the display in DND mode.we can always collect suggestions here. in the end it’s a product management decision