Disappointing launch
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@colinmacdon I got an email saying this and the item shipped but global e still has nothing.
What would you all choose?
We would like to inform you that due to a systemic issue, the shipping of your order was slightly delayed more than expected.
Due to this reason, we can offer you one of the following options, as an apology gesture:
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A partial refund of 20€. This may be credited back to the account you made the order
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A coupon worth of 70€. You may use it to purchase new accessories for your watch or as you wish.
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A Suunto branded vacuum insulated stainless steel bottle (Product number: SS022767000).
Please let us know which of the above options you would like to have, and we would be more than happy to do it for you.
Rest assured we have already shipped out your order, and hope that you enjoy it shortly.
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@sir_max Please tell me this is a joke???
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@sir_max So after reading this again, were they saying your order had now shipped and they were offering you the additional options as an apology? If that is the case, then I’d be OK with that.
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@gizmo I like the way the grey Titanium gets scratched way more than black steel. Scratches are less visible. The jewelry I ordered the Titanium versione from told me thay expect to receive the watches before November, that is a delay I’m ok with, otherwise they’ll reimburse me the full price of the watch.
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@sir_max at least that is something
. I have received no communication (unless I chat with support, but then they know nothing). No indication of a delay or what is going on or a new ETA. -
@colinmacdon @craigeggleton yes, I edit my original post to add the bit they said about the shipping but global-e says nothing haha.
Just a note that I did have a chat with support and one time they asked for my email, so perhaps try again to get someone who takes down your details.
I mean it’s a nice a gesture but at this point I just want the watch! Maybe I’ll take the store credit and get a new watch bands or heart rate monitor…
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@sir_max They took my info (email, etc.) both times, but really offered no help and I haven’t heard anything,
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Tempted to return this when/if it arrives and just pull the trigger on something else. Have trouble supporting this kind of nonsense.
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the bottle is 29€ in the store. So better take the 70€ voucher right away and get 2 bottles
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@Egika haha they might tempt me to get the wing
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@Egika the only issue - you have to pay for delivery additionally if spend €70. and a bottle (I hope) will be shipped together with delayed Titanium
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An Update for you guys.
The eBay jewelry (it’s a real physical shop) where I ordered the Titanium Race has cancelled my order.
He just received a new stock of watches but only the steel version.
He said Suunto promised to deliver him the Titanium stock next week, but he wasn’t certain about that.
So it’s at least next week.
I’m sincere, if only Fenix wasn’t the ugliest watch on the market I’d have bought one days ago. -
Seems that titanium version is available for purchase, at least on french suunto’s website…
Everybody should keep cool !
“Much Ado About Nothing” ??
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Ordered it just now !!
Thanks for the tip
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Waiting for confirmation…
Waiting for delivery info…
Waiting for unboxing…
Waiting for testing…!!!
I updated my post for each step
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@Mi_chael hope you get it quick hehe
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@Tieutieu It looks like the Ti is also available on the US site again. It does say due to high demand there is a limit of 1 per order.
Hopefully that means something was resolved. I’m still waiting to hear back about the order I placed right when it released.
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@wcreasyl The fact that the watch is now available to order again and it is available on US Amazon site makes me even more furious that this joke of a company still has not shipped mine. Their chat function on their support site is an absolute joke. Amateur hour over therre.
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It’s really sad so see what’s happening. It was a lot of hype around of this new watch, but I feel that Suunto it’s losing train after train. All this issues will keep a lot of people apart the brand.
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@Bogdan1921 this is so true… after all the mess, I am ready to finally move off the Ambit 2 for the Race but what a debacle…