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New update will come next Moday (postponed to end of week)

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  • A Offline
    Antoine Bronze Member @Juan Sueiro
    last edited by 17 Nov 2023, 07:10

    @Juan-Sueiro i have never seen that. Try to call the suunto support. Keep us informed.

    Watch: Suunto vertical solar

    J 2 Replies Last reply 17 Nov 2023, 07:12 Reply Quote 0
    • J Offline
      Juan Sueiro @Antoine
      last edited by 17 Nov 2023, 07:12

      @Antoine Thanks yes… I will report it to support. the unit is completely dead 😕

      1 Reply Last reply Reply Quote 0
      • J Offline
        Juan Sueiro @Antoine
        last edited by 17 Nov 2023, 07:59

        @Antoine Update: based on info from another thread I was able to “recover from an error” by pressing the upper button and the middle one. Although the unit now displays that the installed version is 2.25.66, the suunto app says that the latest update is “downloaded” and ready to be installed.
        not sure how to remove the downloaded update from the watch (a factory reset didn’t do the trick). I guess I will try to uninstall the app from my phone and see what happens.

        J A 2 Replies Last reply 17 Nov 2023, 08:10 Reply Quote 3
        • J Offline
          jjpaz Bronze Member @Juan Sueiro
          last edited by 17 Nov 2023, 08:10

          @Juan-Sueiro I suffered something similar one month ago when connecting SV to charger. Watch recovers from an unexpected error in a safe (and clean) mode software (previous version).
          After that you can try to upgrade to newer version. I updated software and no problem since then.

          Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

          J 1 Reply Last reply 17 Nov 2023, 08:25 Reply Quote 0
          • J Offline
            Juan Sueiro @jjpaz
            last edited by 17 Nov 2023, 08:25

            @jjpaz Hi! thanks for your reply. Yes, now it seems to be on that clean state, and it displays that the version installed in the unit is 2.25.66.
            my suunto app tells that there is a software update available (2.30.26.10641) which was downloaded to the unit, and says to check on the watch to continue updating.
            but on the watch, the “software update” is grayed out, and says that the watch is up to date 😕 so not sure how to move forward with updating it

            S 1 Reply Last reply 17 Nov 2023, 08:40 Reply Quote 0
            • A Offline
              Antoine Bronze Member @Juan Sueiro
              last edited by 17 Nov 2023, 08:40

              @Juan-Sueiro yes try from another phone or to install again suunto app

              Watch: Suunto vertical solar

              1 Reply Last reply Reply Quote 0
              • S Offline
                sartoric Moderator @Juan Sueiro
                last edited by 17 Nov 2023, 08:40

                @Juan-Sueiro
                did you try a soft reset ?

                SVTS - 2.40.38
                SSSWHR BARO Amber - 2.8.32
                Samsung A5 2016 - Android 7.0
                Samsung A33 2022 - Android 14 - One UI 6.1
                Suunto App Android 5.2.5 beta
                Suunto App IOs 2.45.0 (19123) beta on MBP M1

                J 1 Reply Last reply 17 Nov 2023, 08:44 Reply Quote 0
                • J Offline
                  Juan Sueiro @sartoric
                  last edited by 17 Nov 2023, 08:44

                  @sartoric Hi! yes, just did a soft reset. same behavior (software update is grayed out although the suunto app says that there is a software package downloaded to the watch). for the record I also reinstalled the suunto app on my iphone.
                  Thanks !

                  D 1 Reply Last reply 17 Nov 2023, 17:30 Reply Quote 0
                  • F Offline
                    Fabio Vaccaro Bronze Member
                    last edited by 17 Nov 2023, 09:03

                    @mike_spb said in New update will come next Moday (postponed to end of week):

                    HR sensor accuracy

                    Let’s talk about here: https://forum.suunto.com/topic/9740/hr-sensor-accuracy

                    1 Reply Last reply Reply Quote 0
                    • S Offline
                      sartoric Moderator
                      last edited by 17 Nov 2023, 09:09

                      Since there is a fresh thread about the new firmware I’m closing this one.

                      Please use this instead : https://forum.suunto.com/topic/9732/software-release-2-30-26/103

                      SVTS - 2.40.38
                      SSSWHR BARO Amber - 2.8.32
                      Samsung A5 2016 - Android 7.0
                      Samsung A33 2022 - Android 14 - One UI 6.1
                      Suunto App Android 5.2.5 beta
                      Suunto App IOs 2.45.0 (19123) beta on MBP M1

                      1 Reply Last reply Reply Quote 2
                      • S sartoric locked this topic on 17 Nov 2023, 09:10
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @Juan Sueiro
                        last edited by 17 Nov 2023, 17:30

                        @Juan-Sueiro please check your messages here. The chat function.

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        1 Reply Last reply Reply Quote 0
                        • J Offline
                          jthomi
                          last edited by 18 Nov 2023, 21:33

                          Vertical has its update, when will Race and S9PP follow?

                          1 Reply Last reply Reply Quote 7
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