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    Software Update 2.30.38 (Race / Vertical / 9 Peak Pro)

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    • Martin VrskaM Offline
      Martin Vrska
      last edited by

      First storm/extreme weather warning for me today. 👍

      Suunto Vertical - Steel Black, Strap Canyon Orange - 2.37.34
      Suunto 9 Peak Pro - Titanium Sand - 2.22.60 - my wife
      Suunto 7 - Graphite Copper - PXDZ.210716.001.A1 - sold
      Sony Xperia 10 III - Android 13
      Suunto App 4.100.12 beta

      1 Reply Last reply Reply Quote 4
      • F Offline
        fleblanc01
        last edited by fleblanc01

        Suunto Race user here. I had the same bug while doing intervals, the update didn’t fix it for me (suunto guides problem)… And I did a soft reset after the update. I like to chose the PRESS LAP BUTTON for ending my warm up and ending my rest period. Didn’t work at all. It created manual laps and stayed on the warm up screen.

        zhang965Z 1 Reply Last reply Reply Quote 0
        • zhang965Z Offline
          zhang965 @fleblanc01
          last edited by

          @fleblanc01 said in Software Update 2.30.38 (Race / Vertical / 9 Peak Pro):

          Suunto Race user here. I had the same bug while doing intervals, the update didn’t fix it for me (suunto guides problem)… And I did a soft reset after the update. I like to chose the PRESS LAP BUTTON for ending my warm up and ending my rest period. Didn’t work at all. It created manual laps and stayed on the warm up screen.

          It’s probably not a big, it’s a concept

          Winners Wear Winners

          1 Reply Last reply Reply Quote -4
          • A Offline
            asdfghjk
            last edited by

            Yesterday I tried to update my Vertical from 2.30.26 and it failed (happened for the first time). Then it took quite a time animating progress bar with “The device is being restored to a safe state”. I think at some point I pressed some button during that and I quite don’t remember how long it took. Anyway, Suunto was revived and had again 2.30.26. I’ve just retried the update and again it failed. Now I’ve been waiting during “The device is being restored to a safe state” for about half an hour. So my questions are:

            1. Why the update failed and how to do the update?
            2. How long does the “restoring to a safe state” can take and what if it fails?

            Thank you for your support.

            A 1 Reply Last reply Reply Quote 0
            • A Offline
              asdfghjk @asdfghjk
              last edited by

              @asdfghjk
              A small update from me: the 3rd attempt failed. This time I did watch reset (upper button for 12s), phone reset (so Suunto app was also restarted). Now I’m waiting till the watch is “restored to a safe state”. Any ideas how to perform an update? The battery is 100% and it’s connected nevertheless during the update. The update fails near the end of the progress bar.

              mikekoski490M 1 Reply Last reply Reply Quote 0
              • mikekoski490M Offline
                mikekoski490 Bronze Member @asdfghjk
                last edited by mikekoski490

                @asdfghjk Can you get into the settings menu and do a hard reset?

                https://www.suunto.com/en-ca/Support/Product-support/suunto_vertical/suunto_vertical/settings/resetting-your-watch/

                Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                Current: Suunto Race Ti

                Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                Suunto App running on Google Pixel 8/Android 14

                A 1 Reply Last reply Reply Quote 0
                • A Offline
                  asdfghjk @mikekoski490
                  last edited by

                  @mikekoski490
                  “Restoring to a safe state” was stuck for hours without pushing a button.
                  I did a hard reset as suggested and after that an update to 2.30.38 was successful. Thanks!
                  I wonder what was blocking before.

                  Brad_OlwinB mikekoski490M 2 Replies Last reply Reply Quote 1
                  • Brad_OlwinB Offline
                    Brad_Olwin Moderator @asdfghjk
                    last edited by

                    @asdfghjk Likely the download was somehow corrupted. Glad this worked out.

                    Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

                    1 Reply Last reply Reply Quote 0
                    • mikekoski490M Offline
                      mikekoski490 Bronze Member @asdfghjk
                      last edited by

                      @asdfghjk Awesome! Glad that fixed it.

                      Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                      Current: Suunto Race Ti

                      Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                      Suunto App running on Google Pixel 8/Android 14

                      1 Reply Last reply Reply Quote 0
                      • LitchiMonsterL Offline
                        LitchiMonster Bronze Member
                        last edited by

                        I just came back from an overnight hike in the mountains near George, South Africa, and noticed the map no longer shows POIs that have been saved. The November software release showed all saved POIs on the map. The map now only shows a poi if navigating to it. Please bring all POIs back to the map 🙂

                        Suunto 9 Baro black
                        Suunto Vertical Titanium Solar

                        Mff73M mikekoski490M 2 Replies Last reply Reply Quote 0
                        • Mff73M Offline
                          Mff73 @LitchiMonster
                          last edited by

                          @LitchiMonster
                          still shown on my side after the 2.30.38 for SV.
                          But i didn’t update any map for now.
                          Did you update also the map for that zone ?

                          Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                          Suunto Vertical all black
                          Wife : S9PP
                          SA: Always the latest beta :)
                          Android 13, Galaxy S205G

                          LitchiMonsterL 1 Reply Last reply Reply Quote 1
                          • LitchiMonsterL Offline
                            LitchiMonster Bronze Member @Mff73
                            last edited by

                            @Mff73 I’m also on SV, latest firmware. No map updates yet for my area. I tried a soft reset to see if it would show the POIs on the watch, no luck.

                            Suunto 9 Baro black
                            Suunto Vertical Titanium Solar

                            Mff73M 1 Reply Last reply Reply Quote 0
                            • Mff73M Offline
                              Mff73 @LitchiMonster
                              last edited by

                              @LitchiMonster
                              strange such different behaviour.
                              Did you eventually try to remove POI from watch and repush it from app, just in case it triggers something in a parallel universe ? 🙂

                              Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                              Suunto Vertical all black
                              Wife : S9PP
                              SA: Always the latest beta :)
                              Android 13, Galaxy S205G

                              1 Reply Last reply Reply Quote 0
                              • mikekoski490M Offline
                                mikekoski490 Bronze Member @LitchiMonster
                                last edited by mikekoski490

                                @LitchiMonster I have all updates and have updated the 2 regional maps in my area. All of my poi’s are still showing in SA as well as on map screen in my Race

                                Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                                Current: Suunto Race Ti

                                Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                                Suunto App running on Google Pixel 8/Android 14

                                LitchiMonsterL 1 Reply Last reply Reply Quote 0
                                • LitchiMonsterL Offline
                                  LitchiMonster Bronze Member @mikekoski490
                                  last edited by

                                  @mikekoski490 well I’m back in Cape Town now, and all my local POIs are showing on the map! Strange. They weren’t showing in the George area. Odd.

                                  Suunto 9 Baro black
                                  Suunto Vertical Titanium Solar

                                  1 Reply Last reply Reply Quote 1
                                  • thailonT Offline
                                    thailon Bronze Member @pavel.samokha
                                    last edited by

                                    @pavel-samokha my 9 Peak Pro had problem because download update failed for some reason. I spent 1 hour yo get watch connected to SuuntoApp again. The firmware is updated right now. I read on watch screen I"m supposed to read about update more in SuuntoApp. Could you help me where to find it please? Is ghere any more specific description what has been fixed than “some stability issues”?

                                    Thank you very much.
                                    Thailon


                                    T3c, Quest, Ambit3 Peak, 9PP, Vertical

                                    Mff73M 1 Reply Last reply Reply Quote 0
                                    • Mff73M Offline
                                      Mff73 @thailon
                                      last edited by

                                      @thailon
                                      The first post of this thread is giving details, which are also on suunto’s Web site, and all this thread could give you some details about others questions.
                                      https://www.suunto.com/fr-fr/Assistance/Mises-a-jour-logicielles/Notes-de-version/suunto-vertical-software-updates/

                                      Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                      Suunto Vertical all black
                                      Wife : S9PP
                                      SA: Always the latest beta :)
                                      Android 13, Galaxy S205G

                                      thailonT 1 Reply Last reply Reply Quote 0
                                      • HighlandsH Offline
                                        Highlands
                                        last edited by Highlands

                                        Last night during charging battery, my maps got updated. Forgot to perform a soft reset or at least a simple reboot. Today during my hiking, the Race froze at 2.89 km and at the same time my upper fields on the first screen were missing: vertical speed and altitude. After a couple of minutes the watch got rebooted on its own, 2.87 km from my activity got saved. No idea if the freezing of the watch and the consequent reboot were due to my not rebooting the watch last night. My 9PP has never ever crushed like that. And this was my first time on the Race. Running latest stable software. Sent logs and tomorrow, during working hours, I’ll contact support to inform them about my sent logs.

                                        HighlandsH 1 Reply Last reply Reply Quote 0
                                        • F Offline
                                          freddubai @pavel.samokha
                                          last edited by

                                          @pavel-samokha I have this update, but after 3 weeks of wearing the watch (Race) I still have no HRV tracking, despite having both sleep and HRV tracking on. The sleep tracking (hour, REM, Light, Deep, Awake) all work fine…

                                          A second issue is that after 6 runs I still don’t have predicted race times. On my 9 pp these showed immediately after .32 software update. I have done one soft reset on the Race, but there has been no change.

                                          What do you recommend?
                                          Best
                                          Fred

                                          Suunto Ambit Peak 3 2014-2016, Spartan Ultra (2) 2016-2021, 9 Baro 2021-2023, 9PP Titanium 2023-2023 (Now used by my daughter), Race Titanium, Other Suunto watches in family - Ambit 3 Sport, Suunto 9, and Suunto Race Titanium, Hammerhead Karoo

                                          surfboomerangS F 2 Replies Last reply Reply Quote 0
                                          • surfboomerangS Offline
                                            surfboomerang @freddubai
                                            last edited by

                                            @freddubai Did you also enabled 24/7 HR? I noticed HRV measurements once I enabled it.

                                            Suunto Vertical Titanium Solar
                                            OnePlus Nord 4

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