S9P gets stuck in the "Saving" screen after finishing a session

Panagiotis Kritikakos

I had the same issue today with the latest software installed and Suunto HR belt. The watch hanged on syncing hr data screen and I had to perform a soft-reset after waiting for 15-20 minutes. The result was to lose the activity.

@Suunto team: Apart from any software issues that can be related with this, it would be useful to have a skip option on this screen, so when such issue occurs we can just skip the hr data and save the activity with the rest data.

Brad_Olwin

@Panagiotis-Kritikakos Are you sure the watch hung, if using the Smartsensor it re-syncs HR data to capture anything missing. Sometimes the watch face will go blank. Give a couple minutes to make sure.

Panagiotis Kritikakos

@Brad_Olwin The watch was on syncing hr data screen, showing being in progress without getting a blank screen. I waited for at least 15-20 minutes before doing a reset. After the reset the whole activity was lost. I have submitted logs some time after the incident.

dombo

@isazi said in S9P gets stuck in the "Saving" screen after finishing a session:

@jjpaz said in S9P gets stuck in the "Saving" screen after finishing a session:

Also when you start activity pushing upper button it takes several seconds (5sec?) to start the activity screen and several seconds to show the heartrate data (6-8sec?)

Always been like that, the watch starts recording but the screen changes to the activity after few seconds, so it has nothing to do with the latest firmware. However, I heard Suunto is working on making this faster

I’m not sure it is true, that watch is recording. I have S9 baro. I was on a race, my gps was fixed and I saw HR belt connected with my HR in zone 1 on starting line. I press start button at real start. In activity I can see start later few meters and HR started even later already on top of my zone 3

Brad_Olwin

@Panagiotis-Kritikakos Sorry to hear this, the next update should take care of this problem. However, it has not happened to me on release firmware. When a crash happens, send logs to Suunto as soon as the watch is connected. PM me with your username, the time and date logs were sent and if possible the time and date of crash. I will file a bug report with Suunto.

Panagiotis Kritikakos

@Brad_Olwin Sure, I will should it occurs again.

jjpaz

@Brad_Olwin New crash today, third time in two weeks. I sent logs to Suunto after soft reset and sync.
Thanks

Simon

Just to give an update: I recorded several activities and can’t really confirm that it takes too long on my watch to save. S9P always took some time for saving an activity, but it never failed for me and I can’t say if it takes longer now than before any update.

Cheers!

jjpaz

@Simon

After the third “crash” 11 days ago I performed a hard reset 10 days ago.
Since that reset it seems that the time it tooks to save activities is less than before.
Perhaps when the watch is full of activities (or low free memory) it takes more time to save also it can cause a crash if empty of memory.
Just my point of view…

loopylou72

@Brad_Olwin min Peak crashed today, stuck on ‘saving’ activity and then I lost my run. Will send logs now. can the run be retrieved from the logs?

loopylou72

@jjpaz did you get your activity retrieved?

isazi

@loopylou72 I don’t think there is a way to recover your activity.

loopylou72

@isazi

cosme.costa

This has happened twice with my S9Baro. Once, after 15 minutes I did a soft reset and I lost my activity, second time, after 10 min, I started pressing the buttons and suddenly the watch went to the summary screen. I’m telling you because if it happens again you can try pressing the buttons.

I have to say too, that has only happened twice in 3 years.

Efejota

@jjpaz @isazi @Brad_Olwin. I have noticed that there are problems with at least some Suunto+. In particular with the fat burner the watch hangs when trying to advance the screen to the next after starting the exercise. It is a consistent behaviour. Good thing is that you can move back with fingers and then the behavious seems more normal. I think that it can be related to the initial moments of the activity/suunto+ activation (maybe for computing reasons?). Screen seems to respond normally after that, although in some ocassions take more time than usual to change.

Could you check if it is the same for you? S9P.

J

loopylou72

@cosme-costa I did press the buttons and nothing. It hung for at least 30mins but maybe I could have continued to press the buttons to snap it back. I was worried about losing my run as had done a hard effort but the soft reset lost it anyway. Did it again today (with phone as back up) so I guess was good for training… ; )

jjpaz

@loopylou72 No, in my case activities were lost. I ‘uploaded’ activity manually in Suunto App.

jjpaz

@Efejota The week the issues happened to me two times I were noticing that S9P was a bit slow. It seems to “lag” when changing between screens, for example following a track and switching between track and profile screens, sometimes the screen was frozen in the middle and I had to press button to switch screens.
After the factory reset I performed S9P seems “lighter” and faster. Perhaps issues were related to full storage or something like that after months of trainings, although I noticed that behavior after last update with Suunto Guides. I don’t know if it’s related or simply coincedence.

loopylou72

@jjpaz mine is also quite slow at the moment - is there a guide as to when you should clear the watch by doing a hard reset??

freeheeler

@loopylou72
I would always avoid a hard reset unless it is necessary.
How do you quantify your watch is getting slow? How long do you wait in the saving screen?