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    S9P gets stuck in the "Saving" screen after finishing a session

    Scheduled Pinned Locked Moved Suunto 9 Peak
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    • Brad_OlwinB Offline
      Brad_Olwin Moderator @Panagiotis Kritikakos
      last edited by

      @Panagiotis-Kritikakos Are you sure the watch hung, if using the Smartsensor it re-syncs HR data to capture anything missing. Sometimes the watch face will go blank. Give a couple minutes to make sure.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      Panagiotis KritikakosP 1 Reply Last reply Reply Quote 0
      • Panagiotis KritikakosP Offline
        Panagiotis Kritikakos Gold Members @Brad_Olwin
        last edited by

        @Brad_Olwin The watch was on syncing hr data screen, showing being in progress without getting a blank screen. I waited for at least 15-20 minutes before doing a reset. After the reset the whole activity was lost. I have submitted logs some time after the incident.

        Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
        Garmin eTrex 30x

        Brad_OlwinB 1 Reply Last reply Reply Quote 0
        • D Offline
          dombo Bronze Member @isazi
          last edited by

          @isazi said in S9P gets stuck in the "Saving" screen after finishing a session:

          @jjpaz said in S9P gets stuck in the "Saving" screen after finishing a session:

          Also when you start activity pushing upper button it takes several seconds (5sec?) to start the activity screen and several seconds to show the heartrate data (6-8sec?)

          Always been like that, the watch starts recording but the screen changes to the activity after few seconds, so it has nothing to do with the latest firmware. However, I heard Suunto is working on making this faster 😉

          I’m not sure it is true, that watch is recording. I have S9 baro. I was on a race, my gps was fixed and I saw HR belt connected with my HR in zone 1 on starting line. I press start button at real start. In activity I can see start later few meters and HR started even later already on top of my zone 3

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          • Brad_OlwinB Offline
            Brad_Olwin Moderator @Panagiotis Kritikakos
            last edited by

            @Panagiotis-Kritikakos Sorry to hear this, the next update should take care of this problem. However, it has not happened to me on release firmware. When a crash happens, send logs to Suunto as soon as the watch is connected. PM me with your username, the time and date logs were sent and if possible the time and date of crash. I will file a bug report with Suunto.

            Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

            Panagiotis KritikakosP jjpazJ L 3 Replies Last reply Reply Quote 0
            • Panagiotis KritikakosP Offline
              Panagiotis Kritikakos Gold Members @Brad_Olwin
              last edited by

              @Brad_Olwin Sure, I will should it occurs again.

              Suunto Vertical | 9 Peak | Ambit 3 Peak | 3 | Gekko
              Garmin eTrex 30x

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              • jjpazJ Offline
                jjpaz Bronze Member @Brad_Olwin
                last edited by

                @Brad_Olwin New crash today, third time in two weeks. I sent logs to Suunto after soft reset and sync.
                Thanks

                Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

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                • SimonS Offline
                  Simon Bronze Member
                  last edited by

                  Just to give an update: I recorded several activities and can’t really confirm that it takes too long on my watch to save. S9P always took some time for saving an activity, but it never failed for me and I can’t say if it takes longer now than before any update.

                  Cheers!

                  S9P Ti - ex Altimax, A3P, SV Ti

                  jjpazJ 1 Reply Last reply Reply Quote 0
                  • jjpazJ Offline
                    jjpaz Bronze Member @Simon
                    last edited by

                    @Simon

                    After the third “crash” 11 days ago I performed a hard reset 10 days ago.
                    Since that reset it seems that the time it tooks to save activities is less than before.
                    Perhaps when the watch is full of activities (or low free memory) it takes more time to save also it can cause a crash if empty of memory.
                    Just my point of view…

                    Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

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                    • L Offline
                      loopylou72 @Brad_Olwin
                      last edited by

                      @Brad_Olwin min Peak crashed today, stuck on ‘saving’ activity and then I lost my run. Will send logs now. can the run be retrieved from the logs?

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                      • L Offline
                        loopylou72 @jjpaz
                        last edited by

                        @jjpaz did you get your activity retrieved?

                        isaziI jjpazJ 2 Replies Last reply Reply Quote 0
                        • isaziI Offline
                          isazi Moderator @loopylou72
                          last edited by

                          @loopylou72 I don’t think there is a way to recover your activity.

                          Watch: Suunto Vertical Ti

                          Blog: isazi's home

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                          • L Offline
                            loopylou72 @isazi
                            last edited by

                            @isazi 😞

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                            • cosme.costaC Offline
                              cosme.costa
                              last edited by

                              This has happened twice with my S9Baro. Once, after 15 minutes I did a soft reset and I lost my activity, second time, after 10 min, I started pressing the buttons and suddenly the watch went to the summary screen. I’m telling you because if it happens again you can try pressing the buttons.

                              I have to say too, that has only happened twice in 3 years.

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                              • EfejotaE Offline
                                Efejota Bronze Member @jjpaz
                                last edited by

                                @jjpaz @isazi @Brad_Olwin. I have noticed that there are problems with at least some Suunto+. In particular with the fat burner the watch hangs when trying to advance the screen to the next after starting the exercise. It is a consistent behaviour. Good thing is that you can move back with fingers and then the behavious seems more normal. I think that it can be related to the initial moments of the activity/suunto+ activation (maybe for computing reasons?). Screen seems to respond normally after that, although in some ocassions take more time than usual to change.

                                Could you check if it is the same for you? S9P.

                                J

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                                • L Offline
                                  loopylou72 @cosme.costa
                                  last edited by

                                  @cosme-costa I did press the buttons and nothing. It hung for at least 30mins but maybe I could have continued to press the buttons to snap it back. I was worried about losing my run as had done a hard effort but the soft reset lost it anyway. Did it again today (with phone as back up) so I guess was good for training… ; )

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                                  • jjpazJ Offline
                                    jjpaz Bronze Member @loopylou72
                                    last edited by

                                    @loopylou72 No, in my case activities were lost. I ‘uploaded’ activity manually in Suunto App.

                                    Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

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                                    • jjpazJ Offline
                                      jjpaz Bronze Member @Efejota
                                      last edited by

                                      @Efejota The week the issues happened to me two times I were noticing that S9P was a bit slow. It seems to “lag” when changing between screens, for example following a track and switching between track and profile screens, sometimes the screen was frozen in the middle and I had to press button to switch screens.
                                      After the factory reset I performed S9P seems “lighter” and faster. Perhaps issues were related to full storage or something like that after months of trainings, although I noticed that behavior after last update with Suunto Guides. I don’t know if it’s related or simply coincedence.

                                      Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

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                                      • L Offline
                                        loopylou72 @jjpaz
                                        last edited by

                                        @jjpaz mine is also quite slow at the moment - is there a guide as to when you should clear the watch by doing a hard reset??

                                        freeheelerF 1 Reply Last reply Reply Quote 0
                                        • freeheelerF Offline
                                          freeheeler @loopylou72
                                          last edited by

                                          @loopylou72
                                          I would always avoid a hard reset unless it is necessary.
                                          How do you quantify your watch is getting slow? How long do you wait in the saving screen?

                                          living sideways

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                                          • EfejotaE Offline
                                            Efejota Bronze Member @Efejota
                                            last edited by

                                            I tried again yesterday. The problem persists, but I finally discovered the exact behaviour. With Suunto+ burner activated, it is impossible to move to any other screen the first time that you get into that screen. If you press the upper button to switch screens nothing happens. The watch returns to its normal operation if the activity is paused and inmediately resumed. In fact, when resumed, the screen is not Suunto+, but the screen corresponding to the number of button press when freezed in the Suunto+. After that, you can change screens back and forth from Suunto+

                                            I have not tried other Suunto+, but I think that the last time I used the climb one, it worked as a charm.

                                            J

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