[solved] Reboot during activities

fecek · 19 Feb 2023, 07:40

@freeheeler said in Reboot during activities:

@fecek
@glaucidium-passerinum
this is what I understand:
sending logs means a lot actually. with the correct failure description, time logs sent, account name and time crash happened, it is the best information developers can get to look into what might cause the crash.

Invalid logic. You cannot provide any description when sending the logs using the Suuntolink app.

You can provide a “correct failure description” only via contact with customer support.
So you need to do two actions:

Send logs, save the ID
Contact support and provide failure description.
Above actions can be interchangeable.

Bye

freeheeler · 19 Feb 2023, 07:44

@fecek
I’m referring to the message @isazi has sent us the other day. I don’t think it’s an invalid logic

Brad_Olwin · 19 Feb 2023, 15:00

@fecek said in Reboot during activities:

This is probably my last post on this forum as I am switching to a passive mode.
I really do not want to argue with you guys as I’ve already spent too much time and energy investigating the issue, reporting it via “official” channels (also unofficialy here), and other than that due to a bug I’ve lost 75$ that I would donate to an animal care organization.

Being a tester for a company makes you officially related because you are bound by an employment contract. At least if you speak of real-deal testers. Your argument seems invalid.

So once a bug is reported (by one of the testers) “we” know that Suunto is working on it, it’s somehow implicit.

Bye!

The testers are not paid so there is no employment contract and they are not employees. We sign an NDA and that is all. Second, we are testers only, we can certainly provide opinions and send bug reports but we have no say in prioritizing fixes to those bugs or other information. We only know if a bug has been acknowledged officially, that is it.
So you seem to think we know so much more than we do. All of our time here is voluntary as we try to help. Reporting via official channels is important as we do not provide numbers of affected users.

zhang965 · 19 Feb 2023, 17:15

Brad_Olwin said in Reboot during activities:

So you seem to think we know so much more than we do.

@fecek I approve this, this guy even don’t know which watch he wears, how could you ask him to share more, it’s way too much.

sartoric · 19 Feb 2023, 18:07

@zhang965 said in Reboot during activities:

Brad_Olwin said in Reboot during activities:

So you seem to think we know so much more than we do.

@fecek I approve this, this guy even don’t know which watch he wears, how could you ask him to share more, it’s way too much.

Hey kid, stop it.
The joke is (maybe) funny once, the second time is boring, then it bombs so hard that can even be heard in other galaxies making aliens so unhappy to beg for death.
You start sounding as a sad old doomed comedian that probably forgot too to get his pills.

You don’t like him ? We get it. Your problem.

Since this kind of comments are useless, off topic and very probably violate any existing netiquette, it will be deleted from now on.

zhang965 · 19 Feb 2023, 18:13

@sartoric said in Reboot during activities:

@zhang965 said in Reboot during activities:

Brad_Olwin said in Reboot during activities:

So you seem to think we know so much more than we do.

@fecek I approve this, this guy even don’t know which watch he wears, how could you ask him to share more, it’s way too much.

Hey kid, stop it.
The joke is (maybe) funny once, the second time is boring, then it bombs so hard that can even be heard in other galaxies making aliens so unhappy to beg for death.
You start sounding as a sad old doomed comedian that probably forgot too to get his pills.

You don’t like him ? We get it. Your problem.

Since this kind of comments are useless, off topic and very probably violate any existing netiquette, it will be deleted from now on.

I’m so sad that you consider it was a joke,
It never be a joke, it’s a tragic .

freeheeler · 19 Feb 2023, 18:21

@zhang965
I support @sartoric 's statement. it is a technical forum and not about bashing on anybody. especially not on supportive and helpful people who spend a lot of time improving the product and give advice to people who seek help

sartoric · 19 Feb 2023, 18:21

@zhang965 said in Reboot during activities:

I’m so sad that you consider it was a joke,
It never be a joke, it’s a tragic .

Well, I’ll live with it

zhang965 · 19 Feb 2023, 18:25

@freeheeler said in Reboot during activities:

@zhang965
I support @sartoric 's statement. it is a technical forum and not about bashing on anybody. especially not on supportive and helpful people who spend a lot of time improving the product and give advice to people who seek help

Oh so what, scare me to delete my post?

It looks like you guys are already well integrated into a Chinese company.

freeheeler · 19 Feb 2023, 18:28

@zhang965
the condescending comments will go on, but I’m not getting involved in that.
useless and off-topic comments reduce the quality of this forum.
I appreciate the high quality of this forum and I wish it remains like that.

Brad_Olwin · 20 Feb 2023, 20:29

@zhang965 said in Reboot during activities:

Brad_Olwin said in Reboot during activities:

@fecek I approve this, this guy even don’t know which watch he wears, how could you ask him to share more, it’s way too much.

Well at least you know now that all Suunto bugs arise from my ineptitude.

isazi · 22 Feb 2023, 15:42

So in another post it has been mentioned that people that want to downgrade to the previous stable firmware because of this issue will be helped to downgrade.

Reiner · 24 Feb 2023, 09:14

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

zadow · 24 Feb 2023, 11:11

@isazi this morning I faced this issue for the first time. I updated to the latest FW few days after it was issued. No problem up to today. Restart occured for the first time today. Activity was Indoor Cycling and sport App used was Drink Reminder. Therefore no GPS. Does it still make sense to provide you the logs?
Thanks!

isazi · 24 Feb 2023, 11:28

@zadow sure, I can ask you some details in PM

Mff73 · 24 Feb 2023, 12:19

I am not impacted here, and can’t help in any way, except with silly logic of testing. What about this one :

From my past experience, downgrading seems to reset the watch quite very deep.
What about testing a downgrade AND re-update after, and see…?

TiagoSPM · 24 Feb 2023, 12:21

@Reiner said in Reboot during activities:

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

zadow · 24 Feb 2023, 14:29

@isazi I sent you a PM with details, thanks!

chargerunner · 25 Feb 2023, 09:37

@Reiner Thank you for the update! I also followed your footstep, I finally downgraded my watch to the previous firmware last Wednesday. Hope I can gain back my peace of mind like you

glaucidium.passerinum · 3 May 2023, 21:19

It has been quite stable for a few weeks, then today I got a new black screen and reboot after 30 s into my activity. I’ll try the downgrade…
This random reboot is quite strange indeed, I can’t see any pattern…

Edit : it seems there is a firmware fix on sight : https://forum.suunto.com/post/115399

Hopefully soon…