[solved] Reboot during activities

sartoric

@zhang965 said in Reboot during activities:

I’m so sad that you consider it was a joke,
It never be a joke, it’s a tragic .

Well, I’ll live with it

zhang965

@freeheeler said in Reboot during activities:

@zhang965
I support @sartoric 's statement. it is a technical forum and not about bashing on anybody. especially not on supportive and helpful people who spend a lot of time improving the product and give advice to people who seek help

Oh so what, scare me to delete my post?

It looks like you guys are already well integrated into a Chinese company.

freeheeler

@zhang965
the condescending comments will go on, but I’m not getting involved in that.
useless and off-topic comments reduce the quality of this forum.
I appreciate the high quality of this forum and I wish it remains like that.

Brad_Olwin

@zhang965 said in Reboot during activities:

Brad_Olwin said in Reboot during activities:

@fecek I approve this, this guy even don’t know which watch he wears, how could you ask him to share more, it’s way too much.

Well at least you know now that all Suunto bugs arise from my ineptitude.

isazi

So in another post it has been mentioned that people that want to downgrade to the previous stable firmware because of this issue will be helped to downgrade.

Reiner

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

zadow

@isazi this morning I faced this issue for the first time. I updated to the latest FW few days after it was issued. No problem up to today. Restart occured for the first time today. Activity was Indoor Cycling and sport App used was Drink Reminder. Therefore no GPS. Does it still make sense to provide you the logs?
Thanks!

isazi

@zadow sure, I can ask you some details in PM

Mff73

I am not impacted here, and can’t help in any way, except with silly logic of testing. What about this one :

From my past experience, downgrading seems to reset the watch quite very deep.
What about testing a downgrade AND re-update after, and see…?

TiagoSPM

@Reiner said in Reboot during activities:

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

zadow

@isazi I sent you a PM with details, thanks!

chargerunner

@Reiner Thank you for the update! I also followed your footstep, I finally downgraded my watch to the previous firmware last Wednesday. Hope I can gain back my peace of mind like you

glaucidium.passerinum

It has been quite stable for a few weeks, then today I got a new black screen and reboot after 30 s into my activity. I’ll try the downgrade…
This random reboot is quite strange indeed, I can’t see any pattern…

Edit : it seems there is a firmware fix on sight : https://forum.suunto.com/post/115399

Hopefully soon…

isazi

@glaucidium-passerinum if you contact @Dimitrios-Kanellopoulos you can have the new firmware already, and test it.

Dimitrios Kanellopoulos

Firmware link for S9B with the fix

https://drive.google.com/file/d/13BHGOaBOaW2T_TIxg9Jz_Ajg1hQuw5CB/view?usp=share_link

glaucidium.passerinum

@Dimitrios-Kanellopoulos Thanks. But I guess it’s only for S9B and not S9 ?

zhang965

@glaucidium-passerinum Ibiza is S9B, cannot used on s9

Spree

@zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

inkognito

@Spree I confirm this. I’m testing this new firmware with S9 (non-baro). It works perfectly fine with S9 and I haven’t had any crash/reboot since I installed it (6 days ago)…

zhang965

@Spree said in Reboot during activities:

@zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

Great news good to know