[solved] Reboot during activities

[Reiner]

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

[zadow]

@isazi this morning I faced this issue for the first time. I updated to the latest FW few days after it was issued. No problem up to today. Restart occured for the first time today. Activity was Indoor Cycling and sport App used was Drink Reminder. Therefore no GPS. Does it still make sense to provide you the logs?
Thanks!

[isazi]

@zadow sure, I can ask you some details in PM

[Mff73]

I am not impacted here, and can’t help in any way, except with silly logic of testing. What about this one :

From my past experience, downgrading seems to reset the watch quite very deep.
What about testing a downgrade AND re-update after, and see…?

[TiagoSPM]

@Reiner said in Reboot during activities:

@chargerunner said in Reboot during activities:

Could you keep us updated after maybe 10 more days?

Issue solved by users himself… No more crashes since downgrading.
100% stabile since 18 days!

Big shame on suunto, they missed the chance to provide good support on this topic.

[zadow]

@isazi I sent you a PM with details, thanks!

[chargerunner]

@Reiner Thank you for the update! I also followed your footstep, I finally downgraded my watch to the previous firmware last Wednesday. Hope I can gain back my peace of mind like you

[glaucidium.passerinum]

It has been quite stable for a few weeks, then today I got a new black screen and reboot after 30 s into my activity. I’ll try the downgrade…
This random reboot is quite strange indeed, I can’t see any pattern…

Edit : it seems there is a firmware fix on sight : https://forum.suunto.com/post/115399

Hopefully soon…

[isazi]

@glaucidium-passerinum if you contact @Dimitrios-Kanellopoulos you can have the new firmware already, and test it.

[Dimitrios Kanellopoulos]

Firmware link for S9B with the fix

https://drive.google.com/file/d/13BHGOaBOaW2T_TIxg9Jz_Ajg1hQuw5CB/view?usp=share_link

[glaucidium.passerinum]

@Dimitrios-Kanellopoulos Thanks. But I guess it’s only for S9B and not S9 ?

[zhang965]

@glaucidium-passerinum Ibiza is S9B, cannot used on s9

[Spree]

@zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

[inkognito]

@Spree I confirm this. I’m testing this new firmware with S9 (non-baro). It works perfectly fine with S9 and I haven’t had any crash/reboot since I installed it (6 days ago)…

[zhang965]

@Spree said in Reboot during activities:

@zhang965 Yes it can. It works just fine, simply doesn’t use the “baro” based stuff.

Great news good to know

[A Former User]

@Dimitrios-Kanellopoulos Hello! This is the same for S9 (non baro). I have a friend with this model that on the weekend reported me that have random reboots in middle of an activity in the last weeks. Thank you!

[Dimitrios Kanellopoulos]

@flypg yes use this

[A Former User]

@Dimitrios-Kanellopoulos Thanks a lot!

[Andi Buzer]

@Dimitrios-Kanellopoulos Is it usable with s9p ? Experienced reboots since I started using guides excessively recently.

[isazi]

@Andi-Buzer that zip is for S9, S9P needs a different kind of link because the firmware is loaded via the app.