• Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login
Suunto app Forum Suunto Community Forum
  • Recent
  • Tags
  • Popular
  • Users
  • Groups
  • Register
  • Login

Suunto 9 Baro crashes / restarts at the beginning of a training

Scheduled Pinned Locked Moved Suunto 9
restartissueproblemrunning
218 Posts 44 Posters 31.3k Views 38 Watching
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • T Offline
    TyreseJ4 @bart80
    last edited by 3 Mar 2023, 17:40

    @bart80 If true this is not acceptable. Sounds more like an excuse.

    S F D 3 Replies Last reply 3 Mar 2023, 18:07 Reply Quote 0
    • S Offline
      sartoric Moderator @TyreseJ4
      last edited by sartoric 3 Mar 2023, 18:08 3 Mar 2023, 18:07

      @TyreseJ4

      Out of curiosity, did Garmin or others ever explain the sources of the bug they fix ?
      I don’t know

      SVTS - 2.40.38
      SSSWHR BARO Amber - 2.8.32
      Samsung A5 2016 - Android 7.0
      Samsung A33 2022 - Android 14 - One UI 6.1
      Suunto App Android 5.2.5 beta
      Suunto App IOs 2.45.0 (19123) beta on MBP M1

      T 1 Reply Last reply 3 Mar 2023, 22:06 Reply Quote 1
      • F Offline
        freeheeler @TyreseJ4
        last edited by 3 Mar 2023, 18:11

        @TyreseJ4
        @bart80
        whatever issue a company faces it is up to the company to deal with it and solve it.
        I recall vw cheating purposely and they solved their issue once they were forced to. who knows how they solved it, because physics remain physics.
        and my 2 cents again: it came up slowly with a limited number of people effected only. all reported at different locations, how should Suunto become aware about the scope.
        but I do not want to re-heat this topic. I understood that @Dimitrios-Kanellopoulos is here to help and that is what counts now 👍

        living sideways

        1 Reply Last reply Reply Quote 2
        • T Offline
          TyreseJ4 @sartoric
          last edited by 3 Mar 2023, 22:06

          @sartoric I’m not sure. However a bug that makes a device/product unusable should warrant some kind of public statement from any brand.

          1 Reply Last reply Reply Quote 1
          • D Offline
            Dimitrios Kanellopoulos Community Manager @TyreseJ4
            last edited by 4 Mar 2023, 06:51

            @TyreseJ4 what do you mean it’s not acceptable?

            Should Suunto disclose the code stack or so?

            That said the fix is not out in public to have any statement attached and not all users are affected from what I understand and is said here as well.

            It’s not a railway accident to be honest to right now try to play a blame game in order to avoid future mistakes.

            So please let’s not concentrate on negativity, it doesn’t help and only ruins our emotions. .

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            T 1 Reply Last reply 4 Mar 2023, 08:30 Reply Quote 4
            • T Offline
              TyreseJ4 @Dimitrios Kanellopoulos
              last edited by 4 Mar 2023, 08:30

              @Dimitrios-Kanellopoulos If my comment was offensive or detrimental to someone else’s “emotions,” feel free to remove them. Honestly I don’t think I need to contribute much more to the topic as I have already moved on which I’ve already said. I wish Suunto the best and hope things get better. ✌🏾

              D 1 Reply Last reply 4 Mar 2023, 13:13 Reply Quote 0
              • D Offline
                Dimitrios Kanellopoulos Community Manager @TyreseJ4
                last edited by 4 Mar 2023, 13:13

                @TyreseJ4 why would I remove it ? It’s totally ok to speak freely. No need to only contribute here btw.

                You are always welcome to chat or even express how things are on the “other side”

                What I wanted to express is that we should move on with negativity, it does not help us as beings.

                Community Manager / Admin @Suunto
                Creator of Quantified-Self.io
                youtube.com/c/dimitrioskanellopoulos
                https://instagram.com/dimitrioskanellopoulos
                https://www.strava.com/athletes/7586105

                1 Reply Last reply Reply Quote 4
                • T Offline
                  TiagoSPM
                  last edited by TiagoSPM 3 Jun 2023, 01:48 5 Mar 2023, 20:05

                  It started to happen more and more since I moved to another address where there is a kind of GPS cloud area. And then happened on another clouded area nearby. Maybe it´s a GPS sync or Resync problem?

                  B 1 Reply Last reply 6 Mar 2023, 09:59 Reply Quote 1
                  • B Offline
                    BrunoH Gold Members @TiagoSPM
                    last edited by 6 Mar 2023, 09:59

                    @TiagoSPM and in my case the activity screen was freezing for 3-10 seconds a few times and then it crashed.

                    Compasses: M-311, A-10, SK-7
                    Diving: Finnlight Navy 90, Vyper
                    Sports: Metron, S7, S9B and Vertical

                    1 Reply Last reply Reply Quote 3
                    • P Offline
                      Pavlas
                      last edited by 8 Mar 2023, 16:03

                      So today I had my first restart, after 4 days of skiing 😕

                      🔺Vertical All Black

                      ex:
                      Ambit2 Black
                      Ambit3 Peak Sapphire
                      Spartan Ultra Stealth Titanium
                      S9B All Black
                      Ocean All Black (for testing only)
                      >>> YouTube Channel <<<

                      I 1 Reply Last reply 8 Mar 2023, 16:05 Reply Quote 1
                      • I Offline
                        isazi Moderator @Pavlas
                        last edited by 8 Mar 2023, 16:05

                        @Pavlas are you testing the new firmware with the fix?

                        Watch: Suunto Vertical Ti

                        Blog: isazi's home

                        P 1 Reply Last reply 8 Mar 2023, 21:53 Reply Quote 0
                        • D Offline
                          dryflypurist
                          last edited by 8 Mar 2023, 20:41

                          I have the same issue. Bought a new 9 Baro directly from Suunto in January. Every 2nd-3rd activity the watch would blank out and restart a minute or so after I started the activity. I contacted Suunto who told me to hard reset it with the Suunto computer software which I did.

                          Now it has worked great for 10 activities or so, but today it went blank again an rebooted after 4 km running when taking a short pause. Guess I have to contact Suunto support again… It’s not reliable at all unfortunately

                          I 1 Reply Last reply 9 Mar 2023, 09:35 Reply Quote 1
                          • P Offline
                            Pavlas @isazi
                            last edited by 8 Mar 2023, 21:53

                            @isazi No…

                            🔺Vertical All Black

                            ex:
                            Ambit2 Black
                            Ambit3 Peak Sapphire
                            Spartan Ultra Stealth Titanium
                            S9B All Black
                            Ocean All Black (for testing only)
                            >>> YouTube Channel <<<

                            I 1 Reply Last reply 9 Mar 2023, 09:35 Reply Quote 0
                            • I Offline
                              isazi Moderator @dryflypurist
                              last edited by 9 Mar 2023, 09:35

                              @dryflypurist contact @Dimitrios-Kanellopoulos because there is a fix being tested, and all people trying it so far had no reboots.

                              Watch: Suunto Vertical Ti

                              Blog: isazi's home

                              1 Reply Last reply Reply Quote 1
                              • I Offline
                                isazi Moderator @Pavlas
                                last edited by 9 Mar 2023, 09:35

                                @Pavlas ask @Dimitrios-Kanellopoulos if you want to test it.

                                Watch: Suunto Vertical Ti

                                Blog: isazi's home

                                P 1 Reply Last reply 9 Mar 2023, 15:58 Reply Quote 0
                                • P Offline
                                  Pavlas @isazi
                                  last edited by 9 Mar 2023, 15:58

                                  @isazi Thank you! You mean this firmware?

                                  @Dimitrios-Kanellopoulos said in Reboot during activities:

                                  Firmware link for S9B with the fix

                                  https://drive.google.com/file/d/13BHGOaBOaW2T_TIxg9Jz_Ajg1hQuw5CB/view?usp=share_link

                                  🔺Vertical All Black

                                  ex:
                                  Ambit2 Black
                                  Ambit3 Peak Sapphire
                                  Spartan Ultra Stealth Titanium
                                  S9B All Black
                                  Ocean All Black (for testing only)
                                  >>> YouTube Channel <<<

                                  I 1 Reply Last reply 9 Mar 2023, 16:51 Reply Quote 1
                                  • I Offline
                                    isazi Moderator @Pavlas
                                    last edited by 9 Mar 2023, 16:51

                                    @Pavlas oh yes, that one I believe 🙂

                                    Watch: Suunto Vertical Ti

                                    Blog: isazi's home

                                    D 1 Reply Last reply 9 Mar 2023, 21:44 Reply Quote 1
                                    • D Offline
                                      dryflypurist @isazi
                                      last edited by 9 Mar 2023, 21:44

                                      I got a mail from Suunto customer support today which was a very decent reply on the issue. The acknowledged the issue and told me they’re working on it and if I wasn’t into sending it in for service, they could provide me with a firmware update which was still in work/testing. - Which I believe would be the one shared here.

                                      Anyway, I think this was a positive action from Suunto and I’m way more positive to keep the watch now and just wait for the official release. In my experience it’s rare that companies answer this honest. Kudos to Suunto in my opinion

                                      D 1 Reply Last reply 12 Mar 2023, 18:52 Reply Quote 17
                                      • Á Offline
                                        Ádám Patkós
                                        last edited by 12 Mar 2023, 09:59

                                        Hello!

                                        In the patched firmware I get very low step counts during exercise. 7km run 2650 steps.
                                        The clock calculates well because the widget numbers are good.

                                        Thanks

                                        1 Reply Last reply Reply Quote 0
                                        • D Offline
                                          dryflypurist @dryflypurist
                                          last edited by 12 Mar 2023, 18:52

                                          I’ve sent another mail to their support agreeing to try out the new unfinished firmware. Sent the email after I had the watch reboot on me 3 times when trying to do a treadmill run. The 4th time it finally worked. It will be interesting to try the unreleased firmware. Hopefully it does the trick as others has reported☺️

                                          1 Reply Last reply Reply Quote 1
                                          150 out of 218
                                          • First post
                                            150/218
                                            Last post

                                          Suunto Terms | Privacy Policy

                                            This community forum collects and processes your personal information.
                                            consent.not_received