Hotfix 2.23.24

Beepi · 8 Apr 2023, 14:02

@nseslija bug was introduced with the software version 2.20.30… I had no problems before…

lgranjon · 9 Apr 2023, 08:26

Hi
This hotfix is just for suunto 9 and not for suunto 9 peak ? Same bugs are available in suunto 9 peak I think.
Thanks

isazi · 9 Apr 2023, 13:02

@lgranjon yes this is for S9 and S9 baro.

MdzOtt · 6 May 2023, 23:01

Interestingly, I just got a notification of the upgrade (4 weeks after it was released!). I never had the problem, so I wasn’t looking for this fix. But it is interesting why suddenly the SA decided to notify me.

MdzOtt · 7 May 2023, 01:54

Even more interesting is that after the hotfix was applied, the SuuntoLink forced me to reset the watch and I lost all the customisation I made so far (e.g. Sports Modes).
This is yet another reason why SA should enable some sort of backup of the watch.

Nic Puia · 15 May 2023, 15:47

Edit: Nvm. Got it from a different thread!

Worst update ever! Screwed up my S9 so bad. Crashes during the activity and keeps resetting. Anyone have a link for the previous update to downgrade?

Wilson75 · 15 May 2023, 16:25

@Nic-Puia weird. Since I updated my s9b no crashes anymore.

Mitch9 · 15 May 2023, 20:59

@Wilson75 said in Hotfix 2.23.24:

@Nic-Puia weird. Since I updated my s9b no crashes anymore.

Same here! No more crashes!

Nic Puia · 15 May 2023, 21:46

@Mitch9
I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
It all started after I updated it first time to 2.23.24 last night.
I’m stuck at this point, it crashes every time on either version.
I just need to wait for another fw update release I guess. Hope it happens soon.

A Former User · 15 May 2023, 22:50

@Nic-Puia said in Hotfix 2.23.24:

@Mitch9
I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
It all started after I updated it first time to 2.23.24 last night.
I’m stuck at this point, it crashes every time on either version.
I just need to wait for another fw update release I guess. Hope it happens soon.

Or maybe your watch has some defect which started at the time you updated it.

Nic Puia · 15 May 2023, 22:57

@André-Faria
Could be. Just started last night after I updated. I should have stayed away.
It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

A Former User · 15 May 2023, 22:59

@Nic-Puia said in Hotfix 2.23.24:

@André-Faria
Could be. Just started last night after I updated. I should have stayed away.
It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

Maybe try the reset/firmware flashing in another pc, be sure to then sync it, allow 10-15, and then go outside to try to get a fix.

Nic Puia · 15 May 2023, 23:05

@André-Faria
Yeah, I’ll try that.
I removed all the S+ apps as well. It’s clean. I don’t know, spent all day on this, tired already.

Edit: Ended up updating it to 2.20.28 and it looks it acquires GPS fine now without crashing. I’ll go out in a bit and check it out on a walk. Hope it doesn’t crash. Fingers crossed.

Good news, 6k of walking, no crashes, no issues, notifications on, GPS on all the time. I’ll stay on 2.20.28 for now. It seems to be stable, not affected by any bug. I guess 2.20.30 somehow is affected as well once you update to 2.23.24, going back didn’t work for me. Happy I got my watch back!

Look who’s the most exhausted.

freeheeler · 16 May 2023, 03:28

@Nic-Puia
I agree with @André-Faria it must be a defect that started most likely coincidentally at the same time when you updated to the latest firmware…

Nic Puia · 16 May 2023, 03:59

@freeheeler
Guess so.

A Former User · 16 May 2023, 04:46

@Nic-Puia said in Hotfix 2.23.24:

@André-Faria
Yeah, I’ll try that.
I removed all the S+ apps as well. It’s clean. I don’t know, spent all day on this, tired already.

Edit: Ended up updating it to 2.20.28 and it looks it acquires GPS fine now without crashing. I’ll go out in a bit and check it out on a walk. Hope it doesn’t crash. Fingers crossed.

Good news, 6k of walking, no crashes, no issues, notifications on, GPS on all the time. I’ll stay on 2.20.28 for now. It seems to be stable, not affected by any bug. I guess 2.20.30 somehow is affected as well once you update to 2.23.24, going back didn’t work for me. Happy I got my watch back!

Look who’s the most exhausted.

Glad you have your watch up and running. Test for a few more days and maybe try again to update

Nic Puia · 16 May 2023, 05:21

@André-Faria
What’s so strange is although the fw that works now is really old, I have all the features that latest fw has.

PipDaPip · 28 May 2023, 01:22

I have a 9 Peak and yesterday afternoon all of a sudden I went to start an activity and it wouldn’t pick up GPS, if I started the activing anyways it would power off and go back to the start screen. Eventually it would just go into “restarting from a safe mode”. It did randomly work for a mountain bike ride in the evening but has gone back to the same crash/reboot cycle this morning.

The interesting part is my gf’s Suunto 5 this morning had the arrow with 4 dots on the screen this morning, plugged it in and restored it and same thing, keeps crashing.

Thennnnn, went and met up with some friends for a ride (2 with 9 baro, and 2 with 9 peaks) and they all said there watches are doing the same thing. We all updated with 2.23.20 when it rolled out, but very weird that it has happened to all of us in the same 24 hours period. I’ll try the hot fox and see if it fixes anything.

Dimitrios Kanellopoulos · 28 May 2023, 13:08

@PipDaPip I had the same with my peak. Looks like gnss issues. Not watch specific

babychai · 30 May 2023, 05:39

When this problem can be fix?

Last Saturday 27/05/23 I got a hike. I selected the route for my navigation. In the middle of my hike, the route suddenly disappear and re-appear again after 10 to 15 minutes. It happened about 3 times. But the other data/recording such as Elevation, Ascent, Distance, Heart Rate etc still showing on my watch S9P.