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Hotfix 2.23.24

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  • N Offline
    Nic Puia @Mitch9
    last edited by 15 May 2023, 21:46

    @Mitch9
    I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
    With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
    It all started after I updated it first time to 2.23.24 last night.
    I’m stuck at this point, it crashes every time on either version.
    I just need to wait for another fw update release I guess. Hope it happens soon.

    ? 1 Reply Last reply 15 May 2023, 22:50 Reply Quote 0
    • ? Offline
      A Former User @Nic Puia
      last edited by 15 May 2023, 22:50

      @Nic-Puia said in Hotfix 2.23.24:

      @Mitch9
      I think I hard reset it and updated it 5 times, both 2.23.20 and 2.23.24 versions.
      With 2.23.20, it acquires the GPS but still crashes. With 2.23.24 can’t acquire it at all and eventually crashes in couple minutes while trying to acquire it.
      It all started after I updated it first time to 2.23.24 last night.
      I’m stuck at this point, it crashes every time on either version.
      I just need to wait for another fw update release I guess. Hope it happens soon.

      Or maybe your watch has some defect which started at the time you updated it.

      N 1 Reply Last reply 15 May 2023, 22:57 Reply Quote 0
      • N Offline
        Nic Puia @Guest
        last edited by 15 May 2023, 22:57

        @André-Faria
        Could be. Just started last night after I updated. I should have stayed away. 😞
        It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
        Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

        ? 1 Reply Last reply 15 May 2023, 22:59 Reply Quote 0
        • ? Offline
          A Former User @Nic Puia
          last edited by 15 May 2023, 22:59

          @Nic-Puia said in Hotfix 2.23.24:

          @André-Faria
          Could be. Just started last night after I updated. I should have stayed away. 😞
          It worked flawlessly up until then. It’s something to do with the GPS, I can see it flashing, looking for signal, when I start an activity and within 1 min it crashes showing the down arrow on the screen right after.
          Basically it’s useless right now, I can look at the sun and tell what time it is. LOL

          Maybe try the reset/firmware flashing in another pc, be sure to then sync it, allow 10-15, and then go outside to try to get a fix.

          N 1 Reply Last reply 15 May 2023, 23:05 Reply Quote 0
          • N Offline
            Nic Puia @Guest
            last edited by Nic Puia 15 May 2023, 23:05

            @André-Faria
            Yeah, I’ll try that.
            I removed all the S+ apps as well. It’s clean. I don’t know, spent all day on this, tired already. 🙂

            Edit: Ended up updating it to 2.20.28 and it looks it acquires GPS fine now without crashing. I’ll go out in a bit and check it out on a walk. Hope it doesn’t crash. Fingers crossed. 🙂

            Good news, 6k of walking, no crashes, no issues, notifications on, GPS on all the time. I’ll stay on 2.20.28 for now. It seems to be stable, not affected by any bug. I guess 2.20.30 somehow is affected as well once you update to 2.23.24, going back didn’t work for me. Happy I got my watch back!

            Look who’s the most exhausted. 🙂
            IMG_0200.jpeg

            F ? 2 Replies Last reply 16 May 2023, 03:28 Reply Quote 2
            • N Nic Puia referenced this topic on 16 May 2023, 03:21
            • F Offline
              freeheeler @Nic Puia
              last edited by 16 May 2023, 03:28

              @Nic-Puia
              I agree with @André-Faria it must be a defect that started most likely coincidentally at the same time when you updated to the latest firmware…

              living sideways

              N 1 Reply Last reply 16 May 2023, 03:59 Reply Quote 0
              • N Offline
                Nic Puia @freeheeler
                last edited by 16 May 2023, 03:59

                @freeheeler
                Guess so.

                1 Reply Last reply Reply Quote 0
                • ? Offline
                  A Former User @Nic Puia
                  last edited by 16 May 2023, 04:46

                  @Nic-Puia said in Hotfix 2.23.24:

                  @André-Faria
                  Yeah, I’ll try that.
                  I removed all the S+ apps as well. It’s clean. I don’t know, spent all day on this, tired already. 🙂

                  Edit: Ended up updating it to 2.20.28 and it looks it acquires GPS fine now without crashing. I’ll go out in a bit and check it out on a walk. Hope it doesn’t crash. Fingers crossed. 🙂

                  Good news, 6k of walking, no crashes, no issues, notifications on, GPS on all the time. I’ll stay on 2.20.28 for now. It seems to be stable, not affected by any bug. I guess 2.20.30 somehow is affected as well once you update to 2.23.24, going back didn’t work for me. Happy I got my watch back!

                  Look who’s the most exhausted. 🙂
                  IMG_0200.jpeg

                  Glad you have your watch up and running. Test for a few more days and maybe try again to update

                  N 1 Reply Last reply 16 May 2023, 05:21 Reply Quote 1
                  • N Offline
                    Nic Puia @Guest
                    last edited by 16 May 2023, 05:21

                    @André-Faria
                    What’s so strange is although the fw that works now is really old, I have all the features that latest fw has.

                    1 Reply Last reply Reply Quote 0
                    • P Offline
                      PipDaPip
                      last edited by 28 May 2023, 01:22

                      I have a 9 Peak and yesterday afternoon all of a sudden I went to start an activity and it wouldn’t pick up GPS, if I started the activing anyways it would power off and go back to the start screen. Eventually it would just go into “restarting from a safe mode”. It did randomly work for a mountain bike ride in the evening but has gone back to the same crash/reboot cycle this morning.

                      The interesting part is my gf’s Suunto 5 this morning had the arrow with 4 dots on the screen this morning, plugged it in and restored it and same thing, keeps crashing.

                      Thennnnn, went and met up with some friends for a ride (2 with 9 baro, and 2 with 9 peaks) and they all said there watches are doing the same thing. We all updated with 2.23.20 when it rolled out, but very weird that it has happened to all of us in the same 24 hours period. I’ll try the hot fox and see if it fixes anything.

                      D 1 Reply Last reply 28 May 2023, 13:08 Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @PipDaPip
                        last edited by 28 May 2023, 13:08

                        @PipDaPip I had the same with my peak. Looks like gnss issues. Not watch specific

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
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                        • B Brad_Olwin referenced this topic on 29 May 2023, 23:21
                        • B Online
                          babychai Silver Members
                          last edited by 30 May 2023, 05:39

                          When this problem can be fix?

                          Last Saturday 27/05/23 I got a hike. I selected the route for my navigation. In the middle of my hike, the route suddenly disappear and re-appear again after 10 to 15 minutes. It happened about 3 times. But the other data/recording such as Elevation, Ascent, Distance, Heart Rate etc still showing on my watch S9P.

                          Suunto Vertical Black Ruby (S/S)
                          S̶u̶u̶n̶t̶o̶ ̶V̶e̶r̶t̶i̶c̶a̶l̶ ̶A̶l̶l̶ ̶B̶l̶a̶c̶k̶
                          Suunto 9 Peak All Black
                          Suunto Spartan Trainer Wrist HR (Black)

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                          • V Offline
                            Vladan Babovic @Nic Puia
                            last edited by 17 Jun 2023, 01:09

                            @Nic-Puia My S9b keeps on crashing all the time. Tried at least 5 times to re-install. This Hotfix should be fixed!

                            N 1 Reply Last reply 19 Jun 2023, 03:04 Reply Quote 0
                            • N Offline
                              Nic Puia @Vladan Babovic
                              last edited by Nic Puia 19 Jun 2023, 03:04

                              @Vladan-Babovic
                              I don’t know if you read my earlier post, I put 2.20.28 after factory reset and that seemed to be stable.
                              Last week I decided to give another try to 2.23.24 without factory reset it, just update to 2.20.28 as you would do on computer.
                              Really strange, successfully updated, no issues at all. First thing I tried was start an exercise and see if it acquires GPS and it did right away, and I was inside.
                              My advice is try to factory reset the watch, install 2.20.28 and then try to update to latest update.
                              Either something was changed in 2.23.24 lately or my watch just decided to work. Knock on wood, no issues since I updated it, and I remember I spent the whole day playing with all the fw versions which I ended up with 2.20.28.

                              MdzOttM 1 Reply Last reply 19 Jun 2023, 22:29 Reply Quote 0
                              • MdzOttM Offline
                                MdzOtt @Nic Puia
                                last edited by 19 Jun 2023, 22:29

                                @Nic-Puia If you decide to do Factory reset, make notes (or screen shots) of the custom sport modes. That way you won’t need to reinvent what you did so far. Also, after the reset, remember to set up all personal details (max HR, HR zones etc.). Guess how I know?

                                S9 Baro
                                SA on Android
                                Ambit 3 Peak
                                Ambit 2 Sapphire

                                zadowZ 1 Reply Last reply 21 Jun 2023, 08:42 Reply Quote 0
                                • zadowZ Offline
                                  zadow @MdzOtt
                                  last edited by 21 Jun 2023, 08:42

                                  @MdzOtt this is why I am calling for backup feature for some time now. I also learnt it in hard way 🙂

                                  Suunto S9 Baro Titanium, Ironman l.e.
                                  Suunto Smart Sensor
                                  Wahoo Tickr FIT
                                  Hammerhead Karoo 2

                                  Swim Ride Run Rest Repeat

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                                  • surfboomerangS Online
                                    surfboomerang
                                    last edited by 21 Jun 2023, 13:22

                                    Maybe I missed it but is the excessive battery drain with S+ apps resolved in this hotfix?

                                    Suunto Vertical Titanium Solar
                                    OnePlus Nord 4

                                    isaziI 1 Reply Last reply 21 Jun 2023, 13:35 Reply Quote 0
                                    • isaziI Offline
                                      isazi Moderator @surfboomerang
                                      last edited by 21 Jun 2023, 13:35

                                      @surfboomerang this hotfix was for the S9/S9B crashes 🙂

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      surfboomerangS 1 Reply Last reply 21 Jun 2023, 13:44 Reply Quote 0
                                      • surfboomerangS Online
                                        surfboomerang @isazi
                                        last edited by 21 Jun 2023, 13:44

                                        @isazi oops…wrong thread.
                                        Was meant for the SV hotfix thread

                                        Suunto Vertical Titanium Solar
                                        OnePlus Nord 4

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