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    Suunto Vertical: Bug Collection

    Scheduled Pinned Locked Moved Suunto Vertical
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    • lexterm77L Offline
      lexterm77 Bronze Member
      last edited by

      In activelook app on SV, battery status screen on a watch s+ shows only dash, It does work on S5P.

      Same app on SV when navigation gets manually switched from route to breadcrumb, glasses get stuck at showing waypoint distance without changing, just stays frozen. When I turn off and on glasses, it resumes normal operation.

      Ivan De RasisI 1 Reply Last reply Reply Quote 0
      • Ivan De RasisI Offline
        Ivan De Rasis @lexterm77
        last edited by

        Buondì community, ho riscontrato che la bussola del mio SV deve essere sempre calibrata per aver le giuste coordinate? Succede anche a Voi???

        Suunto 9 Baro
        Suunto Vertical

        isaziI 1 Reply Last reply Reply Quote 0
        • isaziI Offline
          isazi Moderator @Ivan De Rasis
          last edited by

          @Ivan-De-Rasis penso che Suunto sia già a conoscenza di questo.

          Watch: Suunto Vertical Ti

          Blog: isazi's home

          Ivan De RasisI 1 Reply Last reply Reply Quote 0
          • Ivan De RasisI Offline
            Ivan De Rasis @isazi
            last edited by

            @isazi Grazie molte

            Suunto 9 Baro
            Suunto Vertical

            renton82R 1 Reply Last reply Reply Quote 0
            • renton82R Offline
              renton82 Platinum Member @Ivan De Rasis
              last edited by

              I’m also experiencing some random reboot during widget scrolling.

              isaziI lexterm77L 2 Replies Last reply Reply Quote 1
              • isaziI Offline
                isazi Moderator @renton82
                last edited by

                @renton82 please send logs and PM me, that should not happen.

                Watch: Suunto Vertical Ti

                Blog: isazi's home

                renton82R 1 Reply Last reply Reply Quote 0
                • lexterm77L Offline
                  lexterm77 Bronze Member @renton82
                  last edited by

                  @renton82

                  Me too, I cannot reproduce it anymore.

                  1 Reply Last reply Reply Quote 0
                  • renton82R Offline
                    renton82 Platinum Member @isazi
                    last edited by

                    @isazi Ok, did it!

                    renton82R 1 Reply Last reply Reply Quote 0
                    • renton82R Offline
                      renton82 Platinum Member @renton82
                      last edited by

                      My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                      TieutieuT EzioAuditoreE 2 Replies Last reply Reply Quote 0
                      • TieutieuT Offline
                        Tieutieu Platinum Member @renton82
                        last edited by

                        @renton82 said in Suunto Vertical: Bug Collection:

                        My Vertical is dead… it remained stuck on settings page than it turn off and now it’s dead, i can’t turn off in any way. How can i contact support? Chat page doesn’t work and i can’t find telephone number

                        Did you tried soft reset and eventually hard reset ?

                        Suunto’s devices at home :
                        Vertical titanium solar
                        Suunto Race S
                        S9pp titanium sand
                        Suunto Wing
                        S9B titanium Ambassador edition, A3P, X6

                        1 Reply Last reply Reply Quote 1
                        • EzioAuditoreE Offline
                          EzioAuditore Gold Members @renton82
                          last edited by EzioAuditore

                          @renton82 I think this is support email: support-en@suunto.com and based on the region you can use for example support-de@suunto.com (as long as it exists). Did you try holding the up button for 20 sec?

                          Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                          Suunto Wing

                          renton82R 1 Reply Last reply Reply Quote 0
                          • renton82R Offline
                            renton82 Platinum Member @EzioAuditore
                            last edited by

                            @Hristijan-Petreski Yes, doesn’t work at all, tried to connect to charging cable…dead.

                            EzioAuditoreE 1 Reply Last reply Reply Quote 0
                            • EzioAuditoreE Offline
                              EzioAuditore Gold Members @renton82
                              last edited by

                              @renton82 If purchased directly from suunto the mails I gave you are valid otherwise you can claim DOA in 14 (or 30) days (within EU) and get it replaced both by suunto directly or by your retailer.

                              Suunto watches: Ocean (Sand), Race (Titanium Charcoal), Vertical (Titanium Solar Sand), 9 Baro (Ambassador Edition), Spartan Ultra (Copper Edition), Ambit 2, S6
                              Suunto Wing

                              renton82R 1 Reply Last reply Reply Quote 0
                              • renton82R Offline
                                renton82 Platinum Member @EzioAuditore
                                last edited by renton82

                                @Hristijan-Petreski i imagine that it’s support-it@suunto.com for italy, once there was a chat…

                                isaziI 1 Reply Last reply Reply Quote 1
                                • isaziI Offline
                                  isazi Moderator @renton82
                                  last edited by

                                  @renton82 the chat is in the app. You can contact support from there.

                                  Watch: Suunto Vertical Ti

                                  Blog: isazi's home

                                  renton82R 1 Reply Last reply Reply Quote 0
                                  • helgonet12H Offline
                                    helgonet12
                                    last edited by

                                    Hi. No bug, more of an request/ whish . Please move it if you find it in the wrong category. Is there a reason why the widget info are limited to a specific area and the different watch faces? I mean for me it would be great if I can decide myself what widget info I want where. For an example if I use the latest SVti watch face with solar bars I would like to see date and weather at the same time. Now I can’t do that since the widget area displays different info. Also if I choose a watch face with the sunrise/sunset ring. Why can’t I choose the solar intensity and weather. It would make the watch face more useful and I do not need to “wake” up the watch face to get info every time.

                                    isaziI 1 Reply Last reply Reply Quote 1
                                    • isaziI Offline
                                      isazi Moderator @helgonet12
                                      last edited by

                                      @helgonet12 you are talking about complications, not widgets, and this may change in the future with more watchface customization.

                                      Watch: Suunto Vertical Ti

                                      Blog: isazi's home

                                      helgonet12H 1 Reply Last reply Reply Quote 4
                                      • helgonet12H Offline
                                        helgonet12 @isazi
                                        last edited by

                                        @isazi yes I meant complications 😀. That would be great. Thanks.

                                        1 Reply Last reply Reply Quote 0
                                        • renton82R Offline
                                          renton82 Platinum Member @isazi
                                          last edited by

                                          @isazi i can’t contact chat from app, link doesn’t work

                                          isaziI 1 Reply Last reply Reply Quote 0
                                          • isaziI Offline
                                            isazi Moderator @renton82
                                            last edited by isazi

                                            @renton82 you are right, I did not notice that support was not reachable from the app itself anymore.

                                            I went on Suunto’s website though, and in the support page there is a working chat. I was first in line when opened the chat.

                                            Watch: Suunto Vertical Ti

                                            Blog: isazi's home

                                            renton82R 1 Reply Last reply Reply Quote 1
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