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No-Map-Problem

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  • Z Offline
    zhang965
    last edited by 24 May 2023, 20:51

    I re-downloaded Paris map, and brand new London, both of them don’t work.

    Winners Wear Winners

    B 1 Reply Last reply 25 May 2023, 23:28 Reply Quote 0
    • B Online
      Brad_Olwin Moderator @zhang965
      last edited by 25 May 2023, 23:28

      @zhang965 I assume you have a GPS fix first. If the watch does not have a fix, the map will not show properly so it is not possible to see both Paris and London at the same time.

      Vector/T6c/Ambit 3 Peak/S5 Copper/S3/S7 Ti/S9 baro Ti/S9P Ti/S9PP Ti/Vertical Ti/Race Ti/RaceS/Ocean/Wing

      1 Reply Last reply Reply Quote 1
      • J Offline
        Jan Krejčí
        last edited by 29 May 2023, 21:43

        20230529_152723.jpg
        20230529_152546.jpg
        Could you please check maps for Czechia as well?

        D D 2 Replies Last reply 30 May 2023, 15:01 Reply Quote 0
        • D Offline
          dombo Bronze Member @Jan Krejčí
          last edited by 30 May 2023, 15:01

          @Jan-Krejčí I had the same issue on bike and I had feeling it is not map related, as these missing tiles were fully randomly. could you try the same place after soft reset?

          M 1 Reply Last reply 31 May 2023, 05:29 Reply Quote 1
          • M Offline
            mikekoski490 Bronze Member
            last edited by mikekoski490 30 May 2023, 15:17

            I think this will be fixed in a firmware update. I am not having problems with maps at all (Western Canada), but sure sometimes when Im scrolling I get the odd gridlines for a second or 2, and then the full map shows.

            From my perspective, the map is there, just needs to speed up the processing of the rendering.

            It is like issues with my previous Garmin Fenix 6X or my Coros Vertix 2 - for those devices it was just lag time or slow. For Suunto, its way faster to move the map around, but some slight hesitation getting the full map onscreen.

            Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

            Current: Suunto Race Ti

            Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

            Suunto App running on Google Pixel 8/Android 14

            S 1 Reply Last reply 30 May 2023, 15:38 Reply Quote -1
            • S Online
              surfboomerang @mikekoski490
              last edited by surfboomerang 30 May 2023, 15:38

              @mikekoski490 Unfortunately I can’t say the same. I do have found some area’s that didn’t render at all. Not even after a while. Zooming out to 500m showed the area but every other zoomlevel causes the area to disappear and show a grid.

              In this case an overview of the route upfront would be great so an incidental error could be fixed

              Suunto Vertical Titanium Solar
              OnePlus Nord 4

              M 1 Reply Last reply 30 May 2023, 15:43 Reply Quote 1
              • M Offline
                mikekoski490 Bronze Member @surfboomerang
                last edited by 30 May 2023, 15:43

                @surfboomerang Hmmm…it does sound like the ‘map’ data is there though, but the Vertical software needs a tweak to deal with the info? 🤷

                Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                Current: Suunto Race Ti

                Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                Suunto App running on Google Pixel 8/Android 14

                D 1 Reply Last reply 30 May 2023, 16:05 Reply Quote -1
                • D Offline
                  dombo Bronze Member @mikekoski490
                  last edited by dombo 30 May 2023, 16:05

                  @mikekoski490 yes, I think data are there, because I had the same issue and after soft reset it worked OK. I was biking 5 days in Dolomites (Italy) and it was very random if I see a map or just grid when I switch the screen to map. On the other hand on Sunday (after soft reset) I had 9 hours no problem with map, but I deactivated second S+ app.

                  1 Reply Last reply Reply Quote 0
                  • D Offline
                    Dimitrios Kanellopoulos Community Manager @Jan Krejčí
                    last edited by 30 May 2023, 18:45

                    @Jan-Krejčí I saw your message. Please provide lat long and region downloaded.

                    Thank you !

                    Community Manager / Admin @Suunto
                    Creator of Quantified-Self.io
                    youtube.com/c/dimitrioskanellopoulos
                    https://instagram.com/dimitrioskanellopoulos
                    https://www.strava.com/athletes/7586105

                    H J 2 Replies Last reply 30 May 2023, 19:01 Reply Quote 0
                    • H Offline
                      helgonet12 @Dimitrios Kanellopoulos
                      last edited by 30 May 2023, 19:01

                      @Dimitrios-Kanellopoulos Hi I had the same issue in Sweden. Do you want the long & lat for this as well?

                      D 1 Reply Last reply 30 May 2023, 19:11 Reply Quote 0
                      • D Offline
                        Dimitrios Kanellopoulos Community Manager @helgonet12
                        last edited by 30 May 2023, 19:11

                        @helgonet12 yes

                        Community Manager / Admin @Suunto
                        Creator of Quantified-Self.io
                        youtube.com/c/dimitrioskanellopoulos
                        https://instagram.com/dimitrioskanellopoulos
                        https://www.strava.com/athletes/7586105

                        H 1 Reply Last reply 30 May 2023, 19:36 Reply Quote 0
                        • H Offline
                          helgonet12 @Dimitrios Kanellopoulos
                          last edited by 30 May 2023, 19:36

                          @Dimitrios-Kanellopoulos sent you a PM

                          1 Reply Last reply Reply Quote 0
                          • M Offline
                            Mff73 @dombo
                            last edited by Mff73 31 May 2023, 05:29

                            @dombo said in No-Map-Problem:

                            @Jan-Krejčí I had the same issue on bike and I had feeling it is not map related, as these missing tiles were fully randomly. could you try the same place after soft reset?

                            i had this for France : map working one day, not working another day and softreset make it rework right after. It never happen since then though.

                            Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                            Suunto Vertical all black
                            Wife : S9PP
                            SA: Always the latest beta :)
                            Android 13, Galaxy S205G

                            M 1 Reply Last reply 31 May 2023, 05:44 Reply Quote 1
                            • M Offline
                              mikekoski490 Bronze Member @Mff73
                              last edited by 31 May 2023, 05:44

                              @Mff73 I’m curious…how do you do a soft reset? Just curious in case I do have map issues. I only know simple power off or reset all settings.

                              Past Suuntos: X-Lander/Observer/T6/X9/X10/X6HR/CORES/Ambits/Spartan/9P/9PP Ti/Vertical Ti

                              Current: Suunto Race Ti

                              Past other GPS watches: Polar Vantage V; Garmin 6X Pro Solar; Coros Vertix 2

                              Suunto App running on Google Pixel 8/Android 14

                              S M 2 Replies Last reply 31 May 2023, 05:52 Reply Quote 0
                              • S Online
                                surfboomerang @mikekoski490
                                last edited by 31 May 2023, 05:52

                                @mikekoski490 keep the upper right button pressed until the watch restarts

                                Suunto Vertical Titanium Solar
                                OnePlus Nord 4

                                Z 1 Reply Last reply 31 May 2023, 08:16 Reply Quote 2
                                • M Offline
                                  Mff73 @mikekoski490
                                  last edited by 31 May 2023, 06:21

                                  @mikekoski490
                                  like @surfboomerang said, but don’t be surprised, keeping upper right button will first scroll up accross all sports modes 😉 but at the end the watch is restarting (still need as usual for a first sync with SA for AGPS download)

                                  Suunto Spartan Ultra (since 2016) FW: 2.8.24 (retired)
                                  Suunto Vertical all black
                                  Wife : S9PP
                                  SA: Always the latest beta :)
                                  Android 13, Galaxy S205G

                                  1 Reply Last reply Reply Quote 2
                                  • Z Offline
                                    zhang965 @surfboomerang
                                    last edited by 31 May 2023, 08:16

                                    @surfboomerang

                                    Damn you are a nice guy.

                                    If we were you, I’d say keep you vertical like this and it gets 8% chance to reboot itself

                                    Winners Wear Winners

                                    1 Reply Last reply Reply Quote -1
                                    • J Offline
                                      Jan Krejčí @Dimitrios Kanellopoulos
                                      last edited by 31 May 2023, 17:00

                                      @Dimitrios-Kanellopoulos sent you PM, thanks

                                      1 Reply Last reply Reply Quote 0
                                      • B Offline
                                        Björn Twittmann
                                        last edited by Björn Twittmann 6 Feb 2023, 21:50 2 Jun 2023, 21:16

                                        Hi everyone,
                                        unfortunately I also have an issue with the map.
                                        In a very small area I can see the map, but this is only around the place where I live.
                                        Any ideas to fix this?
                                        The area is Cologne, Regierungsbezirk Köln, Germany
                                        Thank you so much,
                                        Björn! 16857405358814977314894933155367.jpg

                                        E 1 Reply Last reply 4 Jun 2023, 10:15 Reply Quote 1
                                        • E Offline
                                          Enrique 0 @Björn Twittmann
                                          last edited by 4 Jun 2023, 10:15

                                          @Björn-Twittmann I had exactly the same problem,during a bike training, map was empty excepted near my home. Then I stopped watch (Parameters --> General --> Stop Watch) and started again the Watch. It solved the problem.

                                          B 1 Reply Last reply 4 Jun 2023, 20:22 Reply Quote 1
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