Suunto Vertical: Bug Collection

[A Former User]

@Hristijan-Petreski Ah man. Why can’t it be reviewed like the sleep report?

[isazi]

@fejling Core and Suunto are trying to fix that.

[Prenj]

I don’t want to rub salt on your wunds, but something I have learned lately is that it’s not smart to buy new tech right from the day it gets released. Let other users try it first, let manufacturer fix all the glitches that get discovered after large user base discover them and get burned… And after a 6 months or a year, you buy this same product, just now you have much better experience. Or you discover it’s not for you after all and move on to something that suits you better.

[zhang965]

@Prenj said in Suunto Vertical: Bug Collection:

I don’t want to rub salt on your wunds, but something I have learned lately is that it’s not smart to buy new tech right from the day it gets released. Let other users try it first, let manufacturer fix all the glitches that get discovered after large user base discover them and get burned… And after a 6 months or a year, you buy this same product, just now you have much better experience. Or you discover it’s not for you after all and move on to something that suits you better.

Yes and no,

If you want a stable, finalized product, yes you must wait a little bit.

But we are in 2023, there is no company sells finished product, we must learn to live with them. It’s like gambling, since I learned it, now I buy the product in the first of row, I’d see what they are doing after the release of products, I learned a lot from that.

[A Former User]

GPS track is still offset by about 3-5 meters to my left for the whole track. The track looks really smooth today, but I’m still walking in front yards and or buildings.

Synced right before activity.
Calibrated compass before activity.
Soaked for 2 minutes.
Best GPS mode.

Maybe Walking is the problem here, since it’s rather slow. But again, my 9PP showed me similar or better tracks in far worse weather conditions.

[Egika]

@tomasbartko said in Suunto Vertical: Bug Collection:

I am not sure if it’s a bug or if it has been reported, but it happened a few times already.

When I scroll through the widgets (mostly when swiping left) the screen gets stuck on a pure black screen, something like in between widgets. Then I have to swipe again to get out of it. Not a big deal, just FYI.

yes. thank you. known and resolved in current beta

[Frederick Rochette]

@Frederick-Rochette @isazi do you have some information about that?

[GiPFELKiND]

@Egika when the beta Software Update will come? When it will roll out?

[Egika]

@GiPFELKiND I think it has been hinted elsewhere a few times:
Supposed to be in June.

[dombo]

not sure if already reported, known (bluetooth issue) or it is by design. on my first race with Vertical when I was in starting corridor, watch was unable to connect to heart rate belt, even few seconds before it was connected without any issue (pre-warm up session). It took infinite, I tried several times, to go back and start exercise, disabled wrist HR… 10 seconds to start it luckily found. Probably caused by lot of bluetooth sensors around me. I was not able to send logs that time.

[Likarnik]

@dombo I also had to repair my H10 once, watch just could not find it. Also mobile application, it just didn’t sync my activity (2h after normal sync of previous activity), I checked app and it was searching for watch. I had to disconnect/forget and repair.

[A Former User]

@dombo Had same issue with Stryd power pod way back with S9B when stuck in starting corral of NYC marathon.

[ericjean]

@surfboomerang yes many : The watch is awesome, classy, efficient, terrific battery, and I love it little bit less than my Teammachine SLR but love it 🫣.
Apps can be fine tuned but will be over time, for sure.

Question can Suunto make a bike computer form factor , I guess i would drop my wahoo in case.

[Egika]

@ericjean said in Suunto Vertical: Bug Collection:

Question can Suunto make a bike computer form factor , I guess i would drop my wahoo in case.

Suunto already has a partnership with the Hammerhead company. Class leading product is the Karoo II.
It syncs Suunto heatmaps and also routes planned in the Suunto app.
Plus of course syncs recorded activities into the Suunto App.

Highly recommended!

[mikekoski490]

@Egika @ericjean I second the Hammerhead Karoo II comment. I have it and works really well as a companion to Suunto Vertical. I use it for all my road/gravel bike rides. Way easier to see the larger screen/maps/info at a glance while riding in traffic or bumping on gravel roads, and when Im home the workout seemlessly shows up in SA. I also turn my Suunto on for rides too just to get the daily on watch fitness summary calculated - would be nice if Hammerhead could upload to the wrist device so I didn’t have to but that is likely a long way away.

Oh, I also wish Suunto HR belt could pair to 2 devices simultaneously vs only 1.

[Freezer]

After finishing an (inbuilt) exercise Vertical got stuck at “Saving…” Had to soft reset. The data was stored in the watch. Sent logs at 11:08 CET (14.06.2023).

[Frederick Rochette]

Another trail running outing today and another bug experiment… NO MAP. Sorry to moan, but these are the facts…
To sum up, I experienced

• a crash in the middle of activity when using the map
• lag when scrolling widgets
• excessive battery consumption when using S+
• sports profiles not appearing
• maps not displayed
• S+ with a black screen
• the need (about once a week) to do a soft reset because the watch no longer connects to SA
  To this I would add the NGP and the unreliable power on the wrist when climbing.
  I’m impatiently waiting for all these bugs to be resolved because the user experience is deplorable and it’s damaging SUUNTO’s image, particularly with all my club friends.
  Please SUUNTO

[babychai]

@isazi said in Suunto Vertical: Bug Collection:

@babychai it could be that Malaysia does not have the contour lines available, I’ll ask and report back.

hi @isazi, may i know got any update regarding the contour line in Malaysia map? Is it a bug for Malaysia map? wait for next week Hotfix?

[Jan Krejčí]

@Frederick-Rochette Maps are fine, this is caused by routes. Restart watch each time you load new routes into the watch, then you need to calibrate compass again. After that, this problem disappears. Hope devs can fix this soon.

[Enrique 0]

@renton82 I confirm that you must choose generic distance for open water swimming, because swim distance is based on a pool length, I had exactly the same problem.
Then, I had a look to my recent open water activities, and I can see distance in meters both on the swatch and on the Sunnto App.
I didn’t find any parameter to manage this… I’ll come back to you If I find something