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    Suunto 9 Peak

    Scheduled Pinned Locked Moved Suunto 9 Peak
    875 Posts 103 Posters 137.3k Views 95 Watching
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    • Rust AbR Offline
      Rust Ab @Guest
      last edited by sartoric

      hello guys

      Has anyone encountered such a problem.

      my watch during sleep decided to update the software, during the update the watch stopped working normally.

      now they are constantly rebooting and they have the inscription - “the device is being restarted to a safe state”

      hard reset didn’t help.

      Resetting to factory settings did not help. (12 seconds top button)

      The clock via wire and PC cannot be updated to new software.

      video - https: // disk.yandex.ru/ i/tLy0jCMyQXVgXQ

      I will be grateful if someone tells me how to fix the error.

      I isaziI 2 Replies Last reply Reply Quote 0
      • I Offline
        ist-1973 @Rust Ab
        last edited by

        @Rust-Ab Good afternoon. The watch can be thrown away. The indicated malfunction in the watch cannot be treated. I advise you to sell on avito.ru for spare parts.

        K Rust AbR 2 Replies Last reply Reply Quote 0
        • K Offline
          Kramble @ist-1973
          last edited by

          @ist-1973 Help we are under attack ! @isazi

          Ambit 3 peak saphir
          Spartan Ultra (sold)
          S7 graphite copper
          S9 peak all black
          Vertical titanium green forest
          Wings

          1 Reply Last reply Reply Quote 1
          • isaziI Offline
            isazi Moderator @Rust Ab
            last edited by

            @Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            Rust AbR 2 Replies Last reply Reply Quote 1
            • Rust AbR Offline
              Rust Ab @ist-1973
              last edited by

              @ist-1973

              For what? watch guaranteed. From my country, it seems possible to send the watch to a suunto service center

              1 Reply Last reply Reply Quote 0
              • Rust AbR Offline
                Rust Ab @isazi
                last edited by

                @isazi

                @isazi said in Suunto 9 Peak:

                @Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

                I wrote to them(support center), they say that it is necessary to send the watch under warranty to their service center. I thought maybe here, one of you figured out how to solve the problem)

                freeheelerF 1 Reply Last reply Reply Quote 0
                • freeheelerF Offline
                  freeheeler @Rust Ab
                  last edited by

                  @Rust-Ab
                  do you have the watch in a stable state?
                  I understand it is constantly rebooting, hence you can not even downgrade to a previous firmware and re-install the latest firmware again, correct?

                  rebooting normally is what solves minor issues, but the watch does it itself constantly and without the possibility to downgrade, sending it in is the best option.

                  if it’s still covered by warranty, even better. crossing fingers they can help you, soon

                  living sideways

                  Rust AbR 1 Reply Last reply Reply Quote 0
                  • Rust AbR Offline
                    Rust Ab @freeheeler
                    last edited by

                    @freeheeler said in Suunto 9 Peak:

                    @Rust-Ab
                    do you have the watch in a stable state?
                    I understand it is constantly rebooting, hence you can not even downgrade to a previous firmware and re-install the latest firmware again, correct?

                    rebooting normally is what solves minor issues, but the watch does it itself constantly and without the possibility to downgrade, sending it in is the best option.

                    if it’s still covered by warranty, even better. crossing fingers they can help you, soon

                    Yes, they charge, and respond to the reset buttons.

                    I already had this, the situation resolved itself, they also rebooted, then the message “the clock cannot be updated, I return to the original settings” appeared

                    yes, the watch is under warranty, I considered sending the watch as an extreme case of their restoration.

                    1 Reply Last reply Reply Quote 0
                    • Rust AbR Offline
                      Rust Ab @isazi
                      last edited by

                      @isazi said in Suunto 9 Peak:

                      @Rust-Ab it happened to me once with a watch, I left it on the charger and kept the upper button pressed until it rebooted. Took a while, but then the watch recovered. Anyway I would also contact support to ask for assistance.

                      I tried to reboot as you wrote, it did not help. but thanks bro!

                      EgikaE 1 Reply Last reply Reply Quote 0
                      • EgikaE Offline
                        Egika Platinum Member @Rust Ab
                        last edited by

                        @Rust-Ab if you have tried upper button (for a really loong time), please also try upper+middle button

                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                        Race S All Black - TI Canary - Titanium Courtney

                        Rust AbR 1 Reply Last reply Reply Quote 0
                        • Rust AbR Offline
                          Rust Ab @Egika
                          last edited by

                          @Egika said in Suunto 9 Peak:

                          @Rust-Ab if you have tried upper button (for a really loong time), please also try upper+middle button

                          didn’t help, I’m attaching a photo - https://drive.google.com/drive/folders/1ylNNSSWw0HcZevB_kc46LCeU-WOxXcss?usp=sharing

                          1 Reply Last reply Reply Quote 1
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