S9PP crashing randomly
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Hello Everybody,
last week I got my Suunto 9PP back from service, because the backside of the watch was changed (see Sensor full of bubbles).
My watch sometimes got stuck in the time screen or in the settings.
So I made the factory reset and the watch is up to date.Since then my watch keeps crashing randomly, sometimes when I click threw the widgets, sometimes when i click threw the settings… sometimes it just restarts with the “suunto” screen, sometimes some error messages or service mode messages show up??
Is there a chance to solve this by some reset oder updating? My watch was just at suunto service, it took over a month… honestly its getting annoying…
Before the reset
After the reset
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Hello,
Sad to hear that, when did you buy your S9PP, does your payment has crashback service?
If I were you, I’d ask a refund.
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@zhang965 I bought it at suunto online store in february… I don´t know if its possible to get a refund… but I will check it…
Its really sad, I was really happy with my Gen. 1 Suunto9, I just upgraded to the S9PP because of the size and the baro…
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@macpen there’s certainly something wrong with your unit. You should get a completely new watch.
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Agree, this does not look like a software issue, something looks wrong. Ask support.
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Thanks for the help everyone, already opend a new service case, this time my 9PP is going to Slovenia, not finnland. Would be nice if they´re faster this time!
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Hello everybody,
took some time again, today I‘ve got the service Note, that I get a new watch with my old straps and again a 3 month warranty.
Greetings
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@macpen Watch bought on February and only 3 month warranty?
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@jjpaz I‘ve read it again, the 3 month warranty only applies if the original warranty is over!
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Hello,
How did you open a new service case ? I had similar bugs for a brand new watch bought the 31th of July 2023. I sent it to repair and they received it the 29/08/2023. But since, I have almost no news from them (just generic email “There are delays in factory production”).
But it is obvious that I was sent a broken watch from day 1 and need a replacement.
Thanks.
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@suunto2023user Just like the first one at https://repair.suunto.com/CustomerPortal/RepairCustomerPortal
and uploaded the service note from my previous repair together with the photos of the watch/error. Replacement/repair took about 3 weeks.
