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S9PP crashing randomly

Scheduled Pinned Locked Moved Suunto 9 Peak Pro
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  • M Offline
    macpen
    last edited by 23 Aug 2023, 18:31

    Hello Everybody,

    last week I got my Suunto 9PP back from service, because the backside of the watch was changed (see Sensor full of bubbles).

    My watch sometimes got stuck in the time screen or in the settings.
    So I made the factory reset and the watch is up to date.

    Since then my watch keeps crashing randomly, sometimes when I click threw the widgets, sometimes when i click threw the settings… sometimes it just restarts with the “suunto” screen, sometimes some error messages or service mode messages show up??

    Is there a chance to solve this by some reset oder updating? My watch was just at suunto service, it took over a month… honestly its getting annoying…
    😞

    Before the reset
    IMG_9109.jpeg

    After the reset
    IMG_9132.jpeg IMG_9137.jpeg IMG_9138.jpeg

    1 Reply Last reply Reply Quote 0
    • Z Offline
      zhang965
      last edited by 23 Aug 2023, 18:34

      Hello,

      Sad to hear that, when did you buy your S9PP, does your payment has crashback service?

      If I were you, I’d ask a refund.

      Winners Wear Winners

      M 1 Reply Last reply 23 Aug 2023, 18:38 Reply Quote 1
      • M Offline
        macpen @zhang965
        last edited by 23 Aug 2023, 18:38

        @zhang965 I bought it at suunto online store in february… I don´t know if its possible to get a refund… but I will check it…

        Its really sad, I was really happy with my Gen. 1 Suunto9, I just upgraded to the S9PP because of the size and the baro…

        Ł 1 Reply Last reply 23 Aug 2023, 18:48 Reply Quote 0
        • Ł Offline
          Łukasz Szmigiel @macpen
          last edited by 23 Aug 2023, 18:48

          @macpen there’s certainly something wrong with your unit. You should get a completely new watch.

          S9PP 2.40.44

          1 Reply Last reply Reply Quote 2
          • I Offline
            isazi Moderator
            last edited by 24 Aug 2023, 09:16

            Agree, this does not look like a software issue, something looks wrong. Ask support.

            Watch: Suunto Vertical Ti

            Blog: isazi's home

            1 Reply Last reply Reply Quote 3
            • M Offline
              macpen
              last edited by macpen 25 Aug 2023, 06:37

              Thanks for the help everyone, already opend a new service case, this time my 9PP is going to Slovenia, not finnland. Would be nice if they´re faster this time!

              S 1 Reply Last reply 7 Oct 2023, 11:46 Reply Quote 3
              • M Offline
                macpen
                last edited by 19 Sept 2023, 16:35

                Hello everybody,

                took some time again, today I‘ve got the service Note, that I get a new watch with my old straps and again a 3 month warranty.

                Greetings

                J 1 Reply Last reply 20 Sept 2023, 06:00 Reply Quote 1
                • J Offline
                  jjpaz Bronze Member @macpen
                  last edited by 20 Sept 2023, 06:00

                  @macpen Watch bought on February and only 3 month warranty?

                  Suunto T3D, Suunto Spartan Trainer, Suunto Spartan Ultra (retired), Suunto 9 Baro (retired), Suunto 9 Peak (retired), Suunto Vertical Titanium Solar, Suunto Race S.

                  M 1 Reply Last reply 24 Sept 2023, 12:06 Reply Quote 0
                  • M Offline
                    macpen @jjpaz
                    last edited by 24 Sept 2023, 12:06

                    @jjpaz I‘ve read it again, the 3 month warranty only applies if the original warranty is over!

                    1 Reply Last reply Reply Quote 3
                    • S Offline
                      suunto2023user @macpen
                      last edited by 7 Oct 2023, 11:46

                      @macpen

                      Hello,

                      How did you open a new service case ? I had similar bugs for a brand new watch bought the 31th of July 2023. I sent it to repair and they received it the 29/08/2023. But since, I have almost no news from them (just generic email “There are delays in factory production”).

                      But it is obvious that I was sent a broken watch from day 1 and need a replacement.

                      Thanks.

                      M 1 Reply Last reply 8 Oct 2023, 07:34 Reply Quote 0
                      • M Offline
                        macpen @suunto2023user
                        last edited by 8 Oct 2023, 07:34

                        @suunto2023user Just like the first one at https://repair.suunto.com/CustomerPortal/RepairCustomerPortal
                        and uploaded the service note from my previous repair together with the photos of the watch/error. Replacement/repair took about 3 weeks.

                        1 Reply Last reply Reply Quote 0
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