Suunto Vertical: Bug Collection

Tieutieu

@Fizzgig Sorry to hear that…unfortunatly as many times repeated, many of us don’t experiment what you are…
It’s a shame you suffer of so much issues…

zhang965

@Fizzgig said in Suunto Vertical: Bug Collection:

And it continues !!!
I don’t understand how a brand like Suunto can leave a watch on the market with so many bugs! As much as the construction of the product is impeccable, the software contains multiple bugs and malfunctions! In 2 days, I suffered 2 crashes while running. The step counter tells me more than 10,000 steps in a day where I spend 6 hours sitting at the office. Example of this afternoon where the watch counts 3467 while I vacuum. (with a cardio at 125 please) At this value, I am at 5:00 per km in running.
This software is really a big piece of shit! My wife’s Forerunner 255 does much better!
The chat does not respond. No support! Before it’s too late I think my Suunto adventure ends here! I will take advantage of the 14 days to return this watch and get a refund.

That’s a nice pace.
Bon courage !

A Former User

@Tieutieu

Poor suunto!!

Even when synchronizing, the watch and the application do not give the same values -. In addition to being completely false, the data does not match the application. Sunnto development is too strong!!!
Sorry but I’m getting my 800 euros back which I’m going to give to the American giant! I’m willing to favor European manufacturing, carbon compensation, but then I have to spend 800 euros for crappy software, no, sorry !!!
The Strongest !! 386 steps just while going to the toilet

soisan

@Fizzgig No need to feel sorry! You are happy with Garmin, we are happy with Suunto, no hard feelings! Enjoy your sports!

lilaceo

@fluca the same happens to me and another users. I’ll try a reset

Jakub Sliacan

It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

I’m assuming this is easily fixable (or am I overlooking something obvious?). Is this a place to report this? Couldn’t fine anywhere else to report bugs.

Thanks

isazi

@Jakub-Sliacan I am reporting it to Suunto, thanks

Mff73

@Jakub-Sliacan said in Suunto Vertical: Bug Collection:

It seems that the “lap duration” field behaves like a “duration” field. Here’s a video of what I mean: https://photos.app.goo.gl/sNqDuiZWxh6523Ty7 and here’s a screenshot of the settings for that page (in that sport mode): https://photos.app.goo.gl/h1JRQLbhb6tFEJjA6.

tried on my Vertical, in one of my trailruuning custom mode, i added a lap duration field : it is working as expected.

Maybe you could try to delete your sport mode and recreate it (possibly it is corrupted).

isazi

@Mff73 @Jakub-Sliacan before deleting the sport mode, send logs via the app so that developers can see what went wrong.

Mff73

@isazi
i have no issue on my side ;), i will save time to dev and not send them my logs.

isazi

@Jakub-Sliacan do you have autolaps enabled? If so, that field shows auto-laps and not manual ones.

localful

Hi, I am pretty sure this is a bug since I used to have this feature until the latest update. I can’t set my SV in “vibrate” mode only, meaning that for example mobile notifications would only vibrate. the tones setting in the general setting menu offer somewhat different combinations of setting the system sounds. I’ve complied a list of different setting combinations and what result they produce, none of them are what I was looking for…
If this does get answered, does anybody know the logic behind having a separate toggle switch for the “vibration” and then a couple of more options for the “alarm”? I am very confused with this logic and am unsure what controls what.

inkognito

@localful Have you set Tones to “All off”? If not, that’s why there’s sound on all the times…

markman8

Hello, its 3:50 in the morning and the Vertical just recovered from error 1401.1403 after entering Service mode (the 12s upper button thing).

I woke up in the middle of the night just to find out that the watch needed to enter Service mode glowing in the dark. I pressed the upper button for 12s and I thought that that was it reading in the mean time another section and thread in this forum about Verticals that never recovered from this mode. Fortunately and as I prepared a cup of tea I found that a new message came up on the screed saying that it recovered from error as mentioned above.

First of all could the team of programmers explain what this error is about? The version I am currently on is 2.30.26 and the watch enjoys the best of treatment as far as functionality and physical care is concerned. Yesterday before going for sleep I did sync it (I had 5 days that I did not synced it before that).

Suunto Cores (2 of them) have managed up to their expectations. Its a pity this titanium solar version does not. Not that I am disappointed completely (yet) but I am certain that for a real athlete and adventurer the Vertical would not be the ideal watch to be with.

Tieutieu

@markman8 said in Suunto Vertical: Bug Collection:

?The version I am currently on is 2.30.26

Never experimented any crash with SV. Why is your SV not updated to 2.40.38 fw ?

markman8

@Tieutieu said in Suunto Vertical: Bug Collection:

Why is your SV not updated to 2.40.38 fw ?

Really? There was no prompt from the watch to do so and as far as this forum is concerned the latest software version for Suunto Vertical is 2.30.26 the same as my watch is on right now.

isazi

@markman8 the latest firmware version for Vertical is 2.30.38

markman8

@isazi well as I mentioned the watch never prompt for upgrading to the latest one. Battery life is 83% and the following pictures reveal that I have set up automatic updates to on.

And yes the latest update is recognized by the app.

Watch still on .26

Please also note that the Software update in the General section is grayed out.

isazi

@markman8 send me a private message.

GiPFELKiND

@markman8 what is the Problem here? Why your watch isnt updated?