One weekend and several bugs as well as missing features with the Race - I am sad

[Kristin Jensen]

Hi All,
On the topic of bugs i have to agree with some of here… i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly. The CTL/progress numbers on the app vs watch has had the 1-2 days delays since the release og the Race, instead of fixing this, they send more Races in different colours to the market and therefor in my mind sending unfinished products to the consumers. I have noticed several other bugs on my Race, f.ex when scrolling up to find activities the screen is all black and making me how to restart the watch, my race predictions and threshold view still says “Record at least 3 outdoor runs”. (i have had the watch for over a month and done 30 km trail runs, interval runs and other running) I run ultras, so i do not use the race predictor, but still it is something that should work.
I almost check for updates every single day, but nothing happens, and i wish that Suunto at least could give us customers some informations about upcoming updates and features and not just being silent, as there customer service is horrible too.
I have always had a crush on Suunto for being something special, but now i more feel like that they are a money machine and not caring for us… the consumers.
I have had Coros and Garmins before, and now thinking about going back to Coros as they are just what i wish Suunto was, open about there future plans in firmware and roadmaps… Coros now just seems as more a watch for the runners than Suunto does, but i really wish i was wrong in this statement.

[zhang965]

@Kristin-Jensen said in One weekend and several bugs as well as missing features with the Race - I am sad:

i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly.

KEK, it’s what we call Suunto’s heritage

[wakarimasen]

I can understand it.

It’s called investment vs return. It’s also called commerce, profit and loss and a number of other things.

Suunto is trying to make the move into providing new watches (which everyone on this forum wants) with new features (which everyone on this forum wants) which requires investment. That investment can only be funded by the subsequent sales. At a certain point a product needs to be launched - whether it is 100% bug-free (which doesn’t exist by the way) or not.

This happens in every single industry on the planet, every day of the week.

Ranting will not help.

…and no, I’m not a Suunto ‘fanboy’ (I have a Garmin too) just someone that works in sales, and knows that the world is not perfect.

[Brad_Olwin]

@Kristin-Jensen said in One weekend and several bugs as well as missing features with the Race - I am sad:

Hi All,
On the topic of bugs i have to agree with some of here… i cannot not understand how a company can send a product to marked with flaws/bugs and not getting them fixed immediatly. The CTL/progress numbers on the app vs watch has had the 1-2 days delays since the release og the Race, instead of fixing this, they send more Races in different colours to the market and therefor in my mind sending unfinished products to the consumers. I have noticed several other bugs on my Race, f.ex when scrolling up to find activities the screen is all black and making me how to restart the watch, my race predictions and threshold view still says “Record at least 3 outdoor runs”. (i have had the watch for over a month and done 30 km trail runs, interval runs and other running) I run ultras, so i do not use the race predictor, but still it is something that should work.

I have a Race and Vertical running production firmware and do not have the CTL/ATL issue. So, I think more complicated than a simple fix. I have no idea why mine work and are not delayed. Testers with this issue report this is fixed in the next update. I too have the Race Predictor issue with my Race but not the Vertical. This too is fixed in the next update. I run ultras and used the Race for the Bear 100 last fall. It worked flawlessly with a route loaded, all aid stations marked as waypoints. I used the map with the route. I think you will be pleased.

[GiPFELKiND]

@Brad_Olwin yes. Sounds great. But when we all will got the new Firmware which you have as a tester!? 🧐

[freeheeler]

@GiPFELKiND

[GiPFELKiND]

@freeheeler dont know how this answer helped me and others cause of my initial question

[surfboomerang]

@GiPFELKiND I think you already know the answer to the question when the firmware will arrive…

[Brad_Olwin]

@GiPFELKiND said in One weekend and several bugs as well as missing features with the Race - I am sad:

@freeheeler dont know how this answer helped me and others cause of my initial question

You keep asking the same question - we tell you either we don’t know or we do know and we cannot tell you. @freeheeler was an attempt to add levity to a question we have to answer the same over and over again.

[GiPFELKiND]

@GiPFELKiND said in One weekend and several bugs as well as missing features with the Race - I am sad:

@Brad_Olwin yes. Sounds great. But when we all will got the new Firmware which you have as a tester!? 🧐

@wakarimasen hope the time will be short until the Update comes that @Brad_Olwin promise

[freeheeler]

@GiPFELKiND
…what @surfboomerang and @Brad_Olwin said

I think you are in the forum long enough to know this