Unable to connect / sync vertical with suunto app since last update

[ortles]

@Charles

Exactly that would be the appropriate policy from company’s side if an error like that occurs. Nothing else. Thanks for describing so precisely!

Sometimes it seems to me that the IT experts forget how it is to be on the customer’s side.

It‘s all very interesting to hear and I definitely have high respect towards the professional experience of everyone.

But perspectives shift if you take the customer’s side and a company’s reputation into account as well.

[cosme.costa]

I think the problem is mainly with iOS or am I wrong?

I do not have any problems with Android 15 beta 1.1 in a Pixel 6a, haven’t had any issues before neither.

[Mads Hintz-Madsen]

@cosme-costa the difficulties with syncing activities also happens with Android.

I’m using Pixel 8 and am facing the activity sync issue both with previous fw and the just released fw.

[Pazfet]

@cosme-costa i have samsung s24 with latest android 14, so this affect both iOS and android.
And like I said, this is due the watch fw/hw/sw combination issue.

[rokkenrolli]

@cosme-costa
Similar to a few others, I have both Android and iOS devices available and the issue is the same with both. It’s the watch. Race in my case.

[Charles]

The problem seems to affect iOS and Android, race and vertical

[Lukáš Blažek]

Hi all, I have the same problem Suunto Race / Pixel 6a. I thinking about returning my watch back to the shop Do you have any information from Suunto? Will it be fixed?

[Pekka75]

Hi. Suunto Vertical + Galaxy Z Fold 5 here and similar issues. I noticed sometime back that the activities would not sync or everything would sync very slowly, often freezing completely and then the activities would show up eventually at later date on the app.

Now I’m struggling with one 1h 50min activity that just will not sync after six days. I have reset watch and app dozen times.

[denis_barberot]

Hi everyone,

From 26th of March the watch is not working anymore. I bought it end of february 450€.

@Brad_Olwin what is your advice ?

I’m so disappointed !!!

denis

[sartoric]

@denis_barberot
Maybe contact support ?

[ortles]

@sartoric said in Unable to connect / sync vertical with suunto app since last update:

@denis_barberot
Maybe contact support ?

Are you joking?

Sorry but this isn’t helpful at all…

[sartoric]

@ortles
I’m replying to @denis_barberot that didn’t explained that much.
So if the watch it’s not working anymore that’s what it should be done.

If the problem is the same as this thread (it cannot be taken for granted) there is a whole thread about it

[freeheeler]

@denis_barberot
is the watch connected and it doesn’t sync or does SA not recognise the watch anymore?

[ortles]

@sartoric

OK, I understand!

To me it’s obvious that @denis_barberot addresses the sync issue.

And I think it’s OK to express some kind of disappointment. I think we are all a little disappointed here as there’s no clear perspective. We have no more information than suunto is working on that. That’s not much for a problem like that. The rest is unclear.

Buying a 500-750 Euro watch and after a few weeks it’s inoperable for one month + and it’s unclear when this is about to end. IMHO that’s not OK.

[denis_barberot]

@sartoric this is the same issue as everyone in this thread.

I was one of the first to mention it 1 month ago.

So that’s why i 'm coming back here.

I’m a suunto Fan but still in the future ??

not sure.

This issue is a total mess. I’m sorry but there is a correlation between the new patch delivered end of march and the issue.

So can we have here SUUNTO Onboarded really and explain us what they are doing on that issue ?

Thanks in advance

[Stefano M64]

What is very strange is that during the uploading of the new firmware TO the watch the BT icon was always on, continuously, without any interruption, for tens of minutes, and the whole operation proceeded seamlessly, while during the sync the BT connection drops after few seconds … why?

it seems that the problem is in the downloading the data FROM the watch, maybe the “Suunto app sync speed improved” in 2.33.12, messed things up?

[Ultrawalker]

Syncing sometimes work in 30 seconds, sometimes after 1 or 2 hours trying…

Another issue now…during a sports activity i put media controls off, why do i receive text messages when my phone bluetooth is on for listening music?

[isazi]

@Ultrawalker media control and notifications are two separate settings, you can receive notifications also with media controls off.

[Mats Djupsjöbacka]

@sartoric said in Unable to connect / sync vertical with suunto app since last update:

@denis_barberot
Maybe contact support ?

I’m sorry, but that advice has to be the biggest joke of the day

[Sami Turunen]

@Mats-Djupsjöbacka Suunto support is chat and it has been closed 3 days now. They only give you a link how to pair bluetooth. It is i BIG Joke!