Unable to connect / sync vertical with suunto app since last update

Pekka75

Hi. Suunto Vertical + Galaxy Z Fold 5 here and similar issues. I noticed sometime back that the activities would not sync or everything would sync very slowly, often freezing completely and then the activities would show up eventually at later date on the app.

Now I’m struggling with one 1h 50min activity that just will not sync after six days. I have reset watch and app dozen times.

denis_barberot

Hi everyone,

From 26th of March the watch is not working anymore. I bought it end of february 450€.

@Brad_Olwin what is your advice ?

I’m so disappointed !!!

denis

sartoric

@denis_barberot
Maybe contact support ?

ortles

@sartoric said in Unable to connect / sync vertical with suunto app since last update:

@denis_barberot
Maybe contact support ?

Are you joking?

Sorry but this isn’t helpful at all…

sartoric

@ortles
I’m replying to @denis_barberot that didn’t explained that much.
So if the watch it’s not working anymore that’s what it should be done.

If the problem is the same as this thread (it cannot be taken for granted) there is a whole thread about it

freeheeler

@denis_barberot
is the watch connected and it doesn’t sync or does SA not recognise the watch anymore?

ortles

@sartoric

OK, I understand!

To me it’s obvious that @denis_barberot addresses the sync issue.

And I think it’s OK to express some kind of disappointment. I think we are all a little disappointed here as there’s no clear perspective. We have no more information than suunto is working on that. That’s not much for a problem like that. The rest is unclear.

Buying a 500-750 Euro watch and after a few weeks it’s inoperable for one month + and it’s unclear when this is about to end. IMHO that’s not OK.

denis_barberot

@sartoric this is the same issue as everyone in this thread.

I was one of the first to mention it 1 month ago.

So that’s why i 'm coming back here.

I’m a suunto Fan but still in the future ??

not sure.

This issue is a total mess. I’m sorry but there is a correlation between the new patch delivered end of march and the issue.

So can we have here SUUNTO Onboarded really and explain us what they are doing on that issue ?

Thanks in advance

Stefano M64

What is very strange is that during the uploading of the new firmware TO the watch the BT icon was always on, continuously, without any interruption, for tens of minutes, and the whole operation proceeded seamlessly, while during the sync the BT connection drops after few seconds … why?

it seems that the problem is in the downloading the data FROM the watch, maybe the “Suunto app sync speed improved” in 2.33.12, messed things up?

Ultrawalker

Syncing sometimes work in 30 seconds, sometimes after 1 or 2 hours trying…

Another issue now…during a sports activity i put media controls off, why do i receive text messages when my phone bluetooth is on for listening music?

isazi

@Ultrawalker media control and notifications are two separate settings, you can receive notifications also with media controls off.

Mats Djupsjöbacka

@sartoric said in Unable to connect / sync vertical with suunto app since last update:

@denis_barberot
Maybe contact support ?

I’m sorry, but that advice has to be the biggest joke of the day

Sami Turunen

@Mats-Djupsjöbacka Suunto support is chat and it has been closed 3 days now. They only give you a link how to pair bluetooth. It is i BIG Joke!

laurent92m

With Vertical, I’ve done a hard reset of the watch, reset the Suunto apps, tried with 2 different Samsung mobile phones, tried with 2 different wifi networks (home and work) and I still have no synchronization. Yesterday from home, I downloaded new maps to the watch, and the sync has also transferred activities of the weekend…(5 hours trail + 1 hour cycling)
It’s so annoying to be a Suunto customer for years (9 Baro in the past)

Matze

@denis_barberot I totally agree!

It seems Suunto is kind of denying that the sync bug came up with the firmware update to 2.33.12. Or at least it seems that the direct connection of the bug with this firmware is not acknowledged.

Everyone says that it is soooo difficult to fix and there are so many different models and variables etc.

But given the fact that the sync bug is directly connected to the firmware update the bug should be easy to isolate… worst case scenario, just revert back the sync module to the previous firmware and than fix the bug without letting people waiting.

I don’t understand why after a month, there is still no solution!

Sami Turunen

@Matze said in Unable to connect / sync vertical with suunto app since last update:

It seems Suunto is kind of denying that the sync bug came up with the firmware update to 2.33.12. Or at least it seems that the direct connection of the bug with this firmware is not acknowledged.

Everyone says that it is soooo difficult to fix and there are so many different models and variables etc.

But given the fact that the sync bug is directly connected to the firmware update the bug should be easy to isolate… worst case scenario, just revert back the sync module to the previous firmware and than fix the bug without letting people waiting.

I don’t understand why after a month, there is still no solution!

I got new firmware 2.33.14. But same problem continue.

laurent92m

So this morning at work, 2 hours after arrival, 2 activities of 1 hour each were in the end transferred. Suunto Apps was not opened on my mobile phone. I did again a test with a few minutes activity, and without opening my mobile phone, synchronization happened in less than 1 minute. I did again a new test with a 20 minutes walk and the synchronization was in less than 30 sec. (Suunto Apps not opened on my mobile.) Pb might be linked also to wifi network as I am at work…

Pazfet

For me, this sync problem is somewhat strange. After last re-pair it worked for the last 3 excersises ok, and synced without problems.
Now today, short 45min run and “unable to connect”. An aftert bt re-pairing synced ok.

So I can imagine that this is hard to pinpoint, but if Suunto’s sw/fw version control is in order, this should be pin pointed from .12 release code. Or maybe I’m wrong

Dimitrios Kanellopoulos

Could you people having issue with an activity syncing , just after the issue appears and you cannot sync an activity do the following :

Go to the maps widget
Open the maps widget
Exit the maps widget.

Try to sync again.

sartoric

@Dimitrios-Kanellopoulos

~~Do you mean the map widget in the watch , correct ?~~

Ok, nevermind , I’ve seen the reply in the other thread
yes, it’s the watch widget