Unable to connect / sync vertical with suunto app since last update

ortles

OK, I understand!

To me it’s obvious that @denis_barberot addresses the sync issue.

And I think it’s OK to express some kind of disappointment. I think we are all a little disappointed here as there’s no clear perspective. We have no more information than suunto is working on that. That’s not much for a problem like that. The rest is unclear.

Buying a 500-750 Euro watch and after a few weeks it’s inoperable for one month + and it’s unclear when this is about to end. IMHO that’s not OK.

denis_barberot

@sartoric this is the same issue as everyone in this thread.

I was one of the first to mention it 1 month ago.

So that’s why i 'm coming back here.

I’m a suunto Fan but still in the future ??

not sure.

This issue is a total mess. I’m sorry but there is a correlation between the new patch delivered end of march and the issue.

So can we have here SUUNTO Onboarded really and explain us what they are doing on that issue ?

Thanks in advance

Stefano M64

What is very strange is that during the uploading of the new firmware TO the watch the BT icon was always on, continuously, without any interruption, for tens of minutes, and the whole operation proceeded seamlessly, while during the sync the BT connection drops after few seconds … why?

it seems that the problem is in the downloading the data FROM the watch, maybe the “Suunto app sync speed improved” in 2.33.12, messed things up?

Ultrawalker

Syncing sometimes work in 30 seconds, sometimes after 1 or 2 hours trying…

Another issue now…during a sports activity i put media controls off, why do i receive text messages when my phone bluetooth is on for listening music?

isazi

@Ultrawalker media control and notifications are two separate settings, you can receive notifications also with media controls off.

Mats Djupsjöbacka

@sartoric said in Unable to connect / sync vertical with suunto app since last update:

@denis_barberot
Maybe contact support ?

I’m sorry, but that advice has to be the biggest joke of the day

Sami Turunen

@Mats-Djupsjöbacka Suunto support is chat and it has been closed 3 days now. They only give you a link how to pair bluetooth. It is i BIG Joke!

laurent92m

With Vertical, I’ve done a hard reset of the watch, reset the Suunto apps, tried with 2 different Samsung mobile phones, tried with 2 different wifi networks (home and work) and I still have no synchronization. Yesterday from home, I downloaded new maps to the watch, and the sync has also transferred activities of the weekend…(5 hours trail + 1 hour cycling)
It’s so annoying to be a Suunto customer for years (9 Baro in the past)

Matze

@denis_barberot I totally agree!

It seems Suunto is kind of denying that the sync bug came up with the firmware update to 2.33.12. Or at least it seems that the direct connection of the bug with this firmware is not acknowledged.

Everyone says that it is soooo difficult to fix and there are so many different models and variables etc.

But given the fact that the sync bug is directly connected to the firmware update the bug should be easy to isolate… worst case scenario, just revert back the sync module to the previous firmware and than fix the bug without letting people waiting.

I don’t understand why after a month, there is still no solution!

Sami Turunen

@Matze said in Unable to connect / sync vertical with suunto app since last update:

It seems Suunto is kind of denying that the sync bug came up with the firmware update to 2.33.12. Or at least it seems that the direct connection of the bug with this firmware is not acknowledged.

Everyone says that it is soooo difficult to fix and there are so many different models and variables etc.

But given the fact that the sync bug is directly connected to the firmware update the bug should be easy to isolate… worst case scenario, just revert back the sync module to the previous firmware and than fix the bug without letting people waiting.

I don’t understand why after a month, there is still no solution!

I got new firmware 2.33.14. But same problem continue.

laurent92m

So this morning at work, 2 hours after arrival, 2 activities of 1 hour each were in the end transferred. Suunto Apps was not opened on my mobile phone. I did again a test with a few minutes activity, and without opening my mobile phone, synchronization happened in less than 1 minute. I did again a new test with a 20 minutes walk and the synchronization was in less than 30 sec. (Suunto Apps not opened on my mobile.) Pb might be linked also to wifi network as I am at work…

Pazfet

For me, this sync problem is somewhat strange. After last re-pair it worked for the last 3 excersises ok, and synced without problems.
Now today, short 45min run and “unable to connect”. An aftert bt re-pairing synced ok.

So I can imagine that this is hard to pinpoint, but if Suunto’s sw/fw version control is in order, this should be pin pointed from .12 release code. Or maybe I’m wrong

Dimitrios Kanellopoulos

Could you people having issue with an activity syncing , just after the issue appears and you cannot sync an activity do the following :

Go to the maps widget
Open the maps widget
Exit the maps widget.

Try to sync again.

sartoric

@Dimitrios-Kanellopoulos

~~Do you mean the map widget in the watch , correct ?~~

Ok, nevermind , I’ve seen the reply in the other thread
yes, it’s the watch widget

tyj14

@Dimitrios-Kanellopoulos

This does not work for me… any other insights?

My vertical has not been able to connect to my phone despite all troubleshooting mentioned on this thread….

Even my Ambit 3 Vertical from 2016 connects to my phone

Ivan Vasilev

Same issue with me, Suunto Vertical + Pixel 7a. The bluetooth sync starts, but it almost never finishes. I’ve lost multiple activities already.
The issue started in the middle of April. In the meantime, I had the latest firmware updated installed, bit the tbe problem remains the same. I’ve tried pairing from scratch, resetting the phone bluetooth settings, clearing the app cache. Nothing helps.

Edit: the map widget workaround doesn’t seem to work for me.

ortles

@Matze said in Unable to connect / sync vertical with suunto app since last update:

Everyone says that it is soooo difficult to fix and there are so many different models and variables etc.

But given the fact that the sync bug is directly connected to the firmware update the bug should be easy to isolate… worst case scenario, just revert back the sync module to the previous firmware and than fix the bug without letting people waiting.

This exactly is what I don’t understand.

Why don’t the go back to the old version of sync module if the problem is too difficult to solve within a short period of time?

Afterwards they would have all the time they need to work on an improved version if they still want to. But not at the cost of their users.

I mean it should be in suunto‘s best interest not to let people wait to long. It’s obvious that a lot of people are affected and that this has negative effects for the company‘s image.

I think we are all here because in principle we thought that buying a suunto would be a good idea. I would like to share this belief in future again.

freeheeler

@ortles
why don’t they simply fix this bug?
maybe the bug isn’t that simple to find and fix?
I’m a mechanical guy with some high level and passive insights in software … sometimes the rootcause for a bug isn’t where you would expect it.
the same applies for mechanics, by the way

Dimitrios Kanellopoulos

Hi all again. I need a user that has tried multiple phones (more than one) and his activities won’t sync.

Before anyone asks why I ask this so late, I have asked this a couple of times , and the people that have been identified with the issue are not replying in the chat or providing a contact so we can investigate this issue.

Sami Turunen

@Dimitrios-Kanellopoulos Maby you can ask this your customer support :D. I tried tell them lot off time my problems, no help. I tried 3 iphone (7, 12 mini and 15) and android. But i already change my Vertical to Garmin so i dont have watch anymore.