Heart rate not detected
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo hope u got back your watch, or a replacement
Neither one nor the other
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I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.
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@Luis-Andés-Olmedo said in Heart rate not detected:
I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.
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@Luis-Andés-Olmedo That’s…the same excuse they had in July of last year
In more than 6 month they still didn’t sort it out ?..pffffffffffff -
@Elipsus said in Heart rate not detected:
@Luis-Andés-Olmedo That’s…the same excuse they had in July of last year
In more than 6 month they still didn’t sort it out ?..pffffffffffffBut they have stock and parts enough to sell new units to new customers and release new colors…
We already spent our money so… who cares?
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I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…
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@leafs93 said in Heart rate not detected:
I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…
That was my issue. Now I a have a new watch (Suunto sent the replacement) and it works well
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@Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …
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@leafs93 said in Heart rate not detected:
@Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …
What bad luck, I hope it is solved without having to send it back
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Hi
My Race HR stops while doing strenuous hikes with a lot of sweating. After I washed my arm and sensor with water it worked again.Thanks
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@leafs93 I think I have the same issue with the Race. When I turn the watch back on my wrist after a shower, I notice hours later that it did not record heart rate. Soft reset does the trick
I own this watch three weeks and this happens weekly
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Same HR not working after inactivity issue (since latest big update). Requires selecting a sport and re-toggling HR sensor back to ON (lifting watch from skin seems to help while temporarily OFF).
I’ve had the watch since April and it’s annoying the software/hardware can’t be trusted to work without a hitch.
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While soft reset did nothing, factory reset helped. Will post if/when regresses. This seems like a software issue.
I noticed HR was tracked during the nights (as seen in app graphs), but I never got a sleep report. Also, many times I had to wait 1-3 hours for the sleep to be reported after waking up.
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This aged badly. 25min later putting the watch back on doesn’t start the HR sensor.
Toggling power saving On and back Off brings it back to life.
Software seems trigger happy to power save, yet not recognise when watch is back on… despite using the watch (crown, buttons etc.) and having skin contact.
Can only hope 2.35.34 is followed up with a bug fix in August…
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Hi,
Does anyone knows if this issue has been resolved with newest software update? I am heaving the same issue but I don’t want to send my watch to suu to yet. -
@Andrzej-KokoDszka
Hi!
I’ve been having the same issue on my 5 peak for a couple weeks now, with newest software, so I’m afraid not
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@sulfur9 this thread is about Suunto Race.
If your 5 Peak has an issue, this is a totally different thing, as the firmware branches are fully separate -
@Andrzej-Kokoszka which issue exactly do you have?
The energy saving mode thing? -
@Egika
Hi I have 9PP and my issue was that after starting any activity the heart rate from wrist was not detected. I had to switch off the watch completely, turn it back on sync with phone and only after this the heart rate was working. It was really frustrating to do it before each activity. I did the software update and fortunately so far it is working I’ve been testing for few days and finger crossed it is fixed.
