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    Heart rate not detected

    Scheduled Pinned Locked Moved Suunto Race
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    • L Offline
      Luis Andés Olmedo Bronze Member @leafs93
      last edited by

      @leafs93 said in Heart rate not detected:

      @Luis-Andés-Olmedo hope u got back your watch, or a replacement

      Neither one nor the other 😞

      L 1 Reply Last reply Reply Quote 0
      • L Offline
        Luis Andés Olmedo Bronze Member @Luis Andés Olmedo
        last edited by

        I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.

        zhang965Z E 2 Replies Last reply Reply Quote 1
        • zhang965Z Offline
          zhang965 @Luis Andés Olmedo
          last edited by

          @Luis-Andés-Olmedo said in Heart rate not detected:

          I contacted support yesterday… they do not now when are they going to be able to “repair” the watch due to a high volume of repairs.

          Screenshot_2024-01-26-08-18-14-27_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

          Winners Wear Winners

          1 Reply Last reply Reply Quote 0
          • E Offline
            Elipsus Silver Members @Luis Andés Olmedo
            last edited by

            @Luis-Andés-Olmedo That’s…the same excuse they had in July of last year
            In more than 6 month they still didn’t sort it out ?..pffffffffffff

            L 1 Reply Last reply Reply Quote 2
            • L Offline
              Luis Andés Olmedo Bronze Member @Elipsus
              last edited by

              @Elipsus said in Heart rate not detected:

              @Luis-Andés-Olmedo That’s…the same excuse they had in July of last year
              In more than 6 month they still didn’t sort it out ?..pffffffffffff

              But they have stock and parts enough to sell new units to new customers and release new colors…

              We already spent our money so… who cares? 😞

              1 Reply Last reply Reply Quote 1
              • leafs93L Offline
                leafs93 Bronze Member
                last edited by

                I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…

                L 1 Reply Last reply Reply Quote 0
                • L Offline
                  Luis Andés Olmedo Bronze Member @leafs93
                  last edited by

                  @leafs93 said in Heart rate not detected:

                  I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…

                  That was my issue. Now I a have a new watch (Suunto sent the replacement) and it works well

                  leafs93L 1 Reply Last reply Reply Quote 0
                  • leafs93L Offline
                    leafs93 Bronze Member @Luis Andés Olmedo
                    last edited by

                    @Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …

                    L F 2 Replies Last reply Reply Quote 0
                    • L Offline
                      Luis Andés Olmedo Bronze Member @leafs93
                      last edited by

                      @leafs93 said in Heart rate not detected:

                      @Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …

                      What bad luck, I hope it is solved without having to send it back

                      1 Reply Last reply Reply Quote 0
                      • G Offline
                        Gaggia57
                        last edited by

                        Hi
                        My Race HR stops while doing strenuous hikes with a lot of sweating. After I washed my arm and sensor with water it worked again.

                        Thanks

                        1 Reply Last reply Reply Quote 0
                        • F Offline
                          Fabii85 @leafs93
                          last edited by

                          @leafs93 I think I have the same issue with the Race. When I turn the watch back on my wrist after a shower, I notice hours later that it did not record heart rate. Soft reset does the trick

                          I own this watch three weeks and this happens weekly

                          1 Reply Last reply Reply Quote 0
                          • Jussi VaihiaJ Offline
                            Jussi Vaihia
                            last edited by

                            Same HR not working after inactivity issue (since latest big update). Requires selecting a sport and re-toggling HR sensor back to ON (lifting watch from skin seems to help while temporarily OFF).

                            I’ve had the watch since April and it’s annoying the software/hardware can’t be trusted to work without a hitch.

                            1 Reply Last reply Reply Quote 1
                            • Jussi VaihiaJ Offline
                              Jussi Vaihia
                              last edited by

                              While soft reset did nothing, factory reset helped. Will post if/when regresses. This seems like a software issue.

                              I noticed HR was tracked during the nights (as seen in app graphs), but I never got a sleep report. Also, many times I had to wait 1-3 hours for the sleep to be reported after waking up.

                              1 Reply Last reply Reply Quote 0
                              • Jussi VaihiaJ Offline
                                Jussi Vaihia
                                last edited by

                                This aged badly. 25min later putting the watch back on doesn’t start the HR sensor.

                                Toggling power saving On and back Off brings it back to life.

                                Software seems trigger happy to power save, yet not recognise when watch is back on… despite using the watch (crown, buttons etc.) and having skin contact.

                                Can only hope 2.35.34 is followed up with a bug fix in August…

                                1 Reply Last reply Reply Quote 0
                                • Andrzej KokoszkaA Offline
                                  Andrzej Kokoszka
                                  last edited by

                                  Hi,
                                  Does anyone knows if this issue has been resolved with newest software update? I am heaving the same issue but I don’t want to send my watch to suu to yet.

                                  S EgikaE 2 Replies Last reply Reply Quote 0
                                  • S Offline
                                    sulfur9 @Andrzej Kokoszka
                                    last edited by

                                    @Andrzej-KokoDszka

                                    Hi!

                                    I’ve been having the same issue on my 5 peak for a couple weeks now, with newest software, so I’m afraid not 😞

                                    EgikaE 1 Reply Last reply Reply Quote 0
                                    • EgikaE Offline
                                      Egika Platinum Member @sulfur9
                                      last edited by

                                      @sulfur9 this thread is about Suunto Race.
                                      If your 5 Peak has an issue, this is a totally different thing, as the firmware branches are fully separate

                                      t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                      Race S All Black - Titanium Courtney
                                      Run Lime

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                                      • EgikaE Offline
                                        Egika Platinum Member @Andrzej Kokoszka
                                        last edited by

                                        @Andrzej-Kokoszka which issue exactly do you have?
                                        The energy saving mode thing?

                                        t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                                        Race S All Black - Titanium Courtney
                                        Run Lime

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