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    Heart rate not detected

    Scheduled Pinned Locked Moved Suunto Race
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    • leafs93L Offline
      leafs93 Bronze Member
      last edited by

      I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…

      L 1 Reply Last reply Reply Quote 0
      • L Offline
        Luis Andés Olmedo Bronze Member @leafs93
        last edited by

        @leafs93 said in Heart rate not detected:

        I had this issue where heart rate cannot be detected. This usually happen after I stopped wearing the watch continuously. I sent in my watch to suunto and they replaced it. I thought it’s a one off hardware issue. Now with the new watch, this same issue is back again… I have to restart the watch to get the heart rate sensor back… this is funny as i don’t get this issue if i wear the watch continuously, but every now and then when i take it out for a day or so and wear it again, there is a chance that the heart rate sensor does not detect HR…

        That was my issue. Now I a have a new watch (Suunto sent the replacement) and it works well

        leafs93L 1 Reply Last reply Reply Quote 0
        • leafs93L Offline
          leafs93 Bronze Member @Luis Andés Olmedo
          last edited by

          @Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …

          L F 2 Replies Last reply Reply Quote 0
          • L Offline
            Luis Andés Olmedo Bronze Member @leafs93
            last edited by

            @leafs93 said in Heart rate not detected:

            @Luis-Andés-Olmedo Glad they finally replaced your watch. Well I had my replacement for a month or so now, and problem is coming back again. Anyways I will just monitor abit more but if this issue keeps coming back, I will have to send it back again …

            What bad luck, I hope it is solved without having to send it back

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            • G Offline
              Gaggia57
              last edited by

              Hi
              My Race HR stops while doing strenuous hikes with a lot of sweating. After I washed my arm and sensor with water it worked again.

              Thanks

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              • F Offline
                Fabii85 @leafs93
                last edited by

                @leafs93 I think I have the same issue with the Race. When I turn the watch back on my wrist after a shower, I notice hours later that it did not record heart rate. Soft reset does the trick

                I own this watch three weeks and this happens weekly

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                • Jussi VaihiaJ Offline
                  Jussi Vaihia
                  last edited by

                  Same HR not working after inactivity issue (since latest big update). Requires selecting a sport and re-toggling HR sensor back to ON (lifting watch from skin seems to help while temporarily OFF).

                  I’ve had the watch since April and it’s annoying the software/hardware can’t be trusted to work without a hitch.

                  1 Reply Last reply Reply Quote 1
                  • Jussi VaihiaJ Offline
                    Jussi Vaihia
                    last edited by

                    While soft reset did nothing, factory reset helped. Will post if/when regresses. This seems like a software issue.

                    I noticed HR was tracked during the nights (as seen in app graphs), but I never got a sleep report. Also, many times I had to wait 1-3 hours for the sleep to be reported after waking up.

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                    • Jussi VaihiaJ Offline
                      Jussi Vaihia
                      last edited by

                      This aged badly. 25min later putting the watch back on doesn’t start the HR sensor.

                      Toggling power saving On and back Off brings it back to life.

                      Software seems trigger happy to power save, yet not recognise when watch is back on… despite using the watch (crown, buttons etc.) and having skin contact.

                      Can only hope 2.35.34 is followed up with a bug fix in August…

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                      • Andrzej KokoszkaA Offline
                        Andrzej Kokoszka
                        last edited by

                        Hi,
                        Does anyone knows if this issue has been resolved with newest software update? I am heaving the same issue but I don’t want to send my watch to suu to yet.

                        S EgikaE 2 Replies Last reply Reply Quote 0
                        • S Offline
                          sulfur9 @Andrzej Kokoszka
                          last edited by

                          @Andrzej-KokoDszka

                          Hi!

                          I’ve been having the same issue on my 5 peak for a couple weeks now, with newest software, so I’m afraid not 😞

                          EgikaE 1 Reply Last reply Reply Quote 0
                          • EgikaE Online
                            Egika Platinum Member @sulfur9
                            last edited by

                            @sulfur9 this thread is about Suunto Race.
                            If your 5 Peak has an issue, this is a totally different thing, as the firmware branches are fully separate

                            t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                            Race S All Black - Titanium Courtney
                            Run Lime

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                            • EgikaE Online
                              Egika Platinum Member @Andrzej Kokoszka
                              last edited by

                              @Andrzej-Kokoszka which issue exactly do you have?
                              The energy saving mode thing?

                              t6, S6, Elementum Terra, Ambit 3 Sapphire, Spartan Ultra Copper, Traverse Alpha, S7 Graphite LE, S9B Ambassador, S9P Granite Blue Titanium, S9PP Titanium Sand, Vertical All Black, Race Titanium Charcoal,
                              Race S All Black - Titanium Courtney
                              Run Lime

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