Suunto app Forum Suunto Community Forum
    • Recent
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Software update 2.39.20 (2024 Q4)

    Scheduled Pinned Locked Moved Watches
    648 Posts 166 Posters 83.9k Views 175 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • M Offline
      MirkoP
      last edited by

      Good morning! S9PP here. From the update the OHR stop to works after a few hrs from the restart. Multiple soft restart and 1 switch off from the update. I did a soft reset just before sleep and the sleep tracking stop to record after 1:12 hrs (I think this time is align with the duration of the ohr sensor ) . Today I will try make a factory reset. Otherwise I will forced to make a firmware downgrade, waiting for a fixing of this annoying bug.

      While the ui update is fantastic!

      Александр ДаниленкоА 1 Reply Last reply Reply Quote 4
      • SuperFlo75S Offline
        SuperFlo75 Silver Members Bronze Member
        last edited by

        After the update, my wife’s S9PP stopped the OHR this night, which causes a wrong sleep tracking… we did a soft reset… wait and see… it seems to be an issue with the S9PP? My SV is working as usual!

        Suunto Vertical Titanium Forest/Dark Ruby/UTMB/Courtney_Edition
        Suunto Wing
        Suunto 9 Peak Pro Titanium (owns my wife now)
        Suunto Spartan Ultra
        SA iOS 2.43.0 (18473)
        Instagram @superflo75

        1 Reply Last reply Reply Quote 4
        • tazidenT Offline
          taziden Gold Members
          last edited by

          Same here. 1h47min of sleep according to S9PP, then no more HR after that.

          S9PP

          1 Reply Last reply Reply Quote 3
          • Dimitrios KanellopoulosD Offline
            Dimitrios Kanellopoulos Community Manager
            last edited by

            Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

            Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

            Could you help me out ?

            Community Manager / Admin @Suunto
            Creator of Quantified-Self.io
            youtube.com/c/dimitrioskanellopoulos
            https://instagram.com/dimitrioskanellopoulos
            https://www.strava.com/athletes/7586105

            F T Александр ДаниленкоА S 4 Replies Last reply Reply Quote 5
            • F Offline
              fv4500 Bronze Member @Dimitrios Kanellopoulos
              last edited by

              @Dimitrios-Kanellopoulos
              Same issue observed here, 9PP shows no OHR at all. Sensor is off. Won’t work or get active in the context of an activity either (OHR on, sensor/belt HR off). HR widget shows “Heart rate - not measured”.

              Soft reset restored OHR back.

              Keeping an eye on how this develops!

              1 Reply Last reply Reply Quote 3
              • C Offline
                cheetah694 Bronze Member @BrunoH
                last edited by

                @BrunoH I tried everything and my Control Panel was still broken. I gave up on it and went to work. Now it’s repaired by itself. Took literally no extra actions. Maybe just give it some time and it will be cured.

                AudaxjoeA 1 Reply Last reply Reply Quote 0
                • S Offline
                  SLAUB1
                  last edited by

                  S9PP here, and no sleep tracking for 2 days now. OHR needs a soft reset to start working again.

                  1 Reply Last reply Reply Quote 4
                  • T Online
                    tmclr Bronze Member @Dimitrios Kanellopoulos
                    last edited by

                    @Dimitrios-Kanellopoulos

                    Seems this is an issue for all 9PP users. Also being reported on Reddit.

                    Mine is the same - heart rate readings too high when working, but frequently OHR sensor not working at all, and sleep tracking also broken.

                    1 Reply Last reply Reply Quote 2
                    • M Offline
                      minimark069
                      last edited by minimark069

                      The same for me S9PP stopped OHR at midday yesterday until I did a reset and only recorded 1.12h sleep last night.
                      On a more positive note my suunto smart belt seem to be connecting to the watch again following connection issues with the previous FW.

                      Suunto S9pp Black
                      iPhone 13 mini

                      1 Reply Last reply Reply Quote 2
                      • pilleusP Offline
                        pilleus
                        last edited by

                        No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

                        https://www.instagram.com/moves.are.life/
                        Suunto Vertical Black Lime
                        Suunto 9 Peak Pro Black
                        Suunto Spartan Ultra Stealth Titanium

                        M 1 Reply Last reply Reply Quote 1
                        • thanasisT Offline
                          thanasis Bronze Member
                          last edited by

                          so far the update is exceptional… leading me to also sell the AWU . it’s simply great an update

                          gerasimosG 1 Reply Last reply Reply Quote 3
                          • Francesco PaganoF Offline
                            Francesco Pagano Silver Members Bronze Member
                            last edited by

                            On the positive side, this issue with OHR stopping is saving me quite a lot of battery charge 😅

                            S9PP
                            S5

                            1 Reply Last reply Reply Quote 0
                            • AudaxjoeA Offline
                              Audaxjoe @cheetah694
                              last edited by

                              @cheetah694 mine was the same. Just started working.

                              Suunto Vertical
                              Suunto 9 BARO
                              Garmin Fenix 3, 5
                              Suunto Vector

                              1 Reply Last reply Reply Quote 0
                              • gerasimosG Offline
                                gerasimos Bronze Member @thanasis
                                last edited by

                                @thanasis how about battery drain problems and offset, back to normal?
                                AWU what it is?

                                Suunto Vertical Ti
                                Suunto S9 gen1
                                Suunto Ambit3 peak

                                t-DoxT thanasisT 2 Replies Last reply Reply Quote 0
                                • J Offline
                                  Janne Leppamaki Bronze Member
                                  last edited by

                                  Logs sent. Hopefully those help

                                  1 Reply Last reply Reply Quote 1
                                  • A Offline
                                    andry_ua
                                    last edited by

                                    new update, but still without Ukrainian language… very sad…

                                    1 Reply Last reply Reply Quote 1
                                    • M Offline
                                      Matúš Bronze Member @pilleus
                                      last edited by

                                      @pilleus said in Software update 2.39.20 (2024 Q4):

                                      No problems with my S9PP. I had the issue with an earlier firmware, but since the last two updates it seems to be solved.

                                      Same here! (At the moment…😅🤞)

                                      Suunto 9 Peak Pro Titanium Slate
                                      Suunto Spartan Sport

                                      #swatt

                                      1 Reply Last reply Reply Quote 0
                                      • t-DoxT Offline
                                        t-Dox
                                        last edited by

                                        Hi guys, on 9pp, it seems there is a problem with the counting of watch faces installed on the watch, the default one is not considered and therefore when you get to 3/4, it does not install others. On the counting of sleep hours, it also seems to me that they are counted badly, battery life instead perhaps improved slightly (used 30% in two days with an hour of indoor activity without GPS) but I prefer to wait a few charge cycles to see if it has improved/resolved (I did both hard reset and restart, after the firmware update)

                                        Andrea
                                        9pp

                                        1 Reply Last reply Reply Quote 2
                                        • Александр ДаниленкоА Offline
                                          Александр Даниленко @Dimitrios Kanellopoulos
                                          last edited by Александр Даниленко

                                          @Dimitrios-Kanellopoulos said in Software update 2.39.20 (2024 Q4):

                                          Hi @SuperFlo75 @taziden @Александр-Даниленко @Francesco-Pagano @Janne-Leppamaki @The_77

                                          Please send logs via the app and send me a private message with your email address used in the app to check the issue with OHR stop working.

                                          Could you help me out ?

                                          I sent it just now

                                          As additional information, here is the video showing that OHR doesn’t respond at all (even activity start or oxygen blood measurement):

                                          https://youtu.be/lnAEC9PiR98?si=Ndj0l9qhMBsaDRyD

                                          P.S. OHR stopped working 3rd time for the last 2 days.

                                          Suunto Race S

                                          1 Reply Last reply Reply Quote 1
                                          • sebchastangS Offline
                                            sebchastang Silver Members @BrunoH
                                            last edited by

                                            @BrunoH said in Software update 2.39.20 (2024 Q4):

                                            @kriskus no amount of soft resets or language changes can fix this on my Vertical. 1000011655.jpg

                                            Same issue on my Vertical 😕
                                            Still persists after several reboot/soft reset.
                                            Any advice is welcome.

                                            Suunto Vertical
                                            Suunto Traverse

                                            sebchastangS 1 Reply Last reply Reply Quote 1
                                            • First post
                                              Last post

                                            Suunto Terms | Privacy Policy